How to Get a DJI Refund

• Order Number: Locate your unique DJI order number from your purchase confirmation email.
• Purchase Date: Have the exact date when you made the purchase available.
• Account Information: Ensure you are logged into your DJI account and have your associated email address ready.
• Product Serial Number: Find and note the serial number of the product you are requesting a refund for.
• Reason for Refund: Prepare a clear statement detailing the reason for the refund, such as product malfunction or dissatisfaction.
• Photos or Videos: Collect any visual proof, such as images or videos of the issue experienced with the product.
• Payment Method Details: Have details of the payment method used, such as the last four digits of your credit card or PayPal account information.
• Documentation of Communication: Gather any prior correspondence with DJI support regarding the issue to support your refund request.
• Return Shipping Information: If applicable, be prepared for return shipping details, including packaging and shipping labels if you are returning a physical product.

At DJI, we understand that customers may have circumstances that affect their purchases and overall satisfaction with our products and services. As a leader in the drone and aerial photography market, DJI offers a variety of hardware and software solutions, and we strive to provide clarity regarding refund eligibility in various situations. Below are some account situations and scenarios in which you may be eligible for a refund:

• Product Defects or Malfunctions: If your DJI product has a manufacturing defect or malfunctions within the warranty period, you may qualify for a refund or replacement based on the terms outlined in the warranty policy.
• Order Cancellation: If you decide to cancel your order prior to shipment, you might be eligible for a full refund. It is important to check the status of your order to confirm eligibility.
• Incorrect Item Received: In the event that you receive an item that does not match your original order, you may be able to initiate a return for a refund.
• Subscription Services: For those utilizing DJI's software or cloud services, there may be scenarios where you can request a refund for unused portions of your subscription, subject to the terms specified during your sign-up process.
• Return Policy Compliance: Products returned within the designated return period and in accordance with DJI's return policy may also be eligible for a refund, provided all components and packaging are intact.
• Eligibility for Warranty Service: Additional circumstances associated with warranty services, such as coverage for repairs within the designated warranty period, may qualify for refunds related to service fees.

We recommend reviewing the specific terms and conditions associated with your purchase and contacting DJI's customer service for any further clarification regarding your eligibility for a refund.

At DJI, users often seek refunds for a variety of reasons associated with their products and services. Here are some scenarios where customers successfully claimed refunds:

• Accidental Purchase of Additional Accessories: A customer mistakenly added extra propellers and a carry case to their cart while purchasing a new drone. After realizing the mistake prior to shipping, they contacted DJI support, explained the situation, and were able to cancel the accessories order and receive a full refund.
• Defective Product Return: A user received a DJI drone that was not functioning as expected due to a manufacturing defect. After following the return process outlined on the DJI website, they returned the drone, and upon inspection, received a full refund promptly for the purchase price, including shipping fees.
• Subscription Plan Downgrade: A customer originally subscribed to DJI's premium software package but found the standard features sufficient for their needs. They inquired about downgrading their plan mid-cycle and were informed about a pro-rata refund for the unused premium service period, which was successfully processed soon after the change.
• Overcharged for a Service Plan: A user noticed a discrepancy in their billing for a drone service plan renewal when it was higher than expected. After checking their account details and contacting DJI support, they confirmed it was an error and received a refund for the amount overcharged within a few days.

Tracking your refund status with DJI is straightforward and efficient, thanks to their user-friendly systems and communication methods. Follow these tips to stay informed about your refund progress:

• Email Notifications: Keep an eye on your email inbox for updates from DJI. They send timely notifications regarding the status of your refund, including when it has been initiated and when the funds are expected to return to your account.
• Account Dashboard: Log into your DJI account on their website and navigate to the Order History section. Here, you can find detailed information about your past orders, including the current status of any refunds.
• Mobile App Access: If you use the DJI mobile app, check the Billing Section under your account settings. This area will provide real-time updates on your refund status, ensuring that you can track it on-the-go.
• Refund Progress Indicators: In your account dashboard, you may see specific indicators such as "Refund Processed" or "Refund Pending" next to your order details, providing clear insights into the current status of your refund.
• Customer Support: If you require additional assistance or clarification regarding your refund, don’t hesitate to contact DJI’s customer support. They often provide detailed information about refund timelines and processes via direct communication.