Unexpected charges can often catch users off guard, especially when it comes to automatic renewals of subscriptions like Do615 MORE. This guide is designed to help you navigate the refund process smoothly by outlining how refunds work, who qualifies for them, and the simple steps to request your money back swiftly. We aim to provide clarity and support, ensuring you have all the information needed to address any concerns regarding your billing.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the unique ID associated with your purchase on Do615 MORE.
Event Details: Gather information about the specific event, including date, venue, and ticket type.
Account Information: Ensure you are logged into the Do615 MORE account linked to your purchase.
Purchase Receipt: Prepare a digital copy of your email receipt or order confirmation to verify the transaction.
Refund Reason: Clearly state the reason for your refund request as required by Do615 MORE.
Original Payment Method: Have your payment method details handy, like the last four digits of your card or PayPal account.
Timeframe Compliance: Verify that you are within the refund request window specified by Do615 MORE.
Additional Documentation: If applicable, include screenshots or any relevant communication regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
2-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Phone Order
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Do615 MORE
At Do615 MORE, we strive to provide our users with exceptional service and a seamless experience when it comes to event ticketing and access to exclusive content. As a subscription-based platform, understanding your rights regarding refunds is essential. Users may be eligible for a refund under specific circumstances related to their subscription status or the services provided.
Event Cancellation: If an event you purchased tickets for is canceled and not rescheduled, you may be eligible for a full refund of the ticket price.
Service Interruption: In the rare event of an extended service interruption that prevents access to subscribed content, users may qualify for a partial refund for the duration of the outage.
Subscription Level Changes: If you change your subscription level and experience issues that significantly impact your access, this could warrant a discussion regarding eligibility for adjustments on billing.
Promotional Errors: If there was an unintentional error regarding a promotional offer that affected your subscription fee, this may be reviewed for potential reimbursement.
Account Management Issues: Users who experience legitimate issues with their account management that impact their usage of purchased services may find themselves eligible for refunds after verification of the circumstances.
It's important to reach out to our customer service team to discuss any specific situations you believe may qualify for a refund, as they can provide guidance based on your individual circumstances and our policies.
Step-by-Step Process to Request Your Do615 MORE Refund Like a Pro
Scroll down and click on the "Help" link located at the bottom of the page.
Select "Customer Support" from the options presented.
Click on "Email Us" to reach the support team.
In your email, clearly state your request for a refund and include the following information:
Your account email address.
The subscription or membership type.
The renewal date and amount charged.
Highlight that the subscription was renewed without prior notice.
Emphasize that the account was unused during the billing period.
Send the email and wait for a response from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate and tap on your Do615 MORE subscription.
Tap on Report a Problem.
Choose Request a Refund and follow the prompts.
In the reporting section, note:
That the subscription renewed unexpectedly.
That you haven't used the service.
Submit your request and wait for confirmation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Tap on Purchase History.
Find your Do615 MORE subscription and select it.
Click on Refund or Report a Problem.
In your message, make sure to:
Mention the subscription renewed without prior notification.
State that the service wasn’t utilized.
Complete the request and check for updates via email.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and select Streaming Channels.
Go to My Channels and choose your Do615 MORE channel.
Go to the Account or Settings section within the channel.
Look for an option to manage your subscription or account.
If available, select Request a Refund or similar option.
In your request, point out:
The unexpected renewal of the subscription.
The account has not been actively used.
Follow any additional prompts to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Do615 MORE for Refund
Script
Copy
Subject: Refund Request – Do615 MORE Account [Your Email]
Dear Do615 MORE Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Please find attached documentation supporting my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is waiting for approval.
You will be notified once your request is reviewed, typically within 2-3 business days.
Processing
Your refund is being processed by our team.
This usually takes 3-5 business days before the funds are returned to your original payment method.
Refunded
Your refund has been successfully completed.
The funds should reflect in your account within 5-7 business days, depending on your bank's processing time.
Partially Refunded
A portion of your original transaction has been refunded.
The remaining balance will be charged to your account, if applicable. Check your email for details.
Completed
The refund process is fully complete, and no further actions are required.
Thank you for your patience! We hope to see you at future events.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Do615 MORE provides a platform for users to enjoy exclusive access to local events and promotions. Occasionally, users need assistance with refunds for various reasons. Below are some real user scenarios where refunds were successfully claimed:
User A purchased tickets for a concert but was unable to attend due to a scheduling conflict. After reaching out to customer support, they were able to request a refund within the specified timeframe and received their funds back promptly.
User B signed up for a subscription to access premium content but realized it was not what they expected. They contacted Do615 MORE to inquire about the cancellation policy and subsequently received a refund for the unused portion of their subscription.
User C experienced a technical issue that prevented them from accessing an event for which they had purchased a ticket. After reporting the problem to customer support, they successfully received a refund for the ticket as a courtesy for the inconvenience.
User D found that a promotional offer was not applied correctly at checkout, leading to a higher charge than anticipated. They reached out to customer support through the website, and after confirming the issue, a refund for the difference was quickly processed.
The Easiest Way to Get a Do615 MORE Refund
If you're frustrated trying to get a refund from Do615 MORE—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Do615 MORE is designed to be a straightforward and user-friendly process. By utilizing the various tools and features available within the platform, you can stay updated on the progress of your refund efficiently.
Email Updates: Keep an eye on your email for notifications from Do615 MORE. Refund updates are typically sent directly to the email address associated with your account, so make sure to check your inbox and spam folder for messages regarding your refund status.
In-App Notifications: If you have the Do615 MORE mobile app, enable notifications to receive real-time updates about your refund. This way, you’ll be alerted as soon as there are any changes to your refund status.
Account Dashboard: Log in to your Do615 MORE account and navigate to the Order History section. Here, you’ll find a detailed overview of your past transactions along with any pending refunds, allowing you to monitor progress at a glance.
Billing Section: Visit the Billing section within your account settings. This area provides insights into transactions and refund statuses, making it easy to track any pending amounts that are being processed.
Refund Timeline: Do615 MORE provides a clear timeline for each refund, indicating when the request was submitted and the estimated processing time. This transparency helps you understand the steps involved in your refund process.
Customer Support: If you need further assistance, reach out to Do615 MORE’s customer support through the Help Center. They can provide specific updates or clarification regarding your refund request.
FAQ
Refunds for missed cancellation deadlines are generally not provided, as terms and conditions typically state that cancellations must be made within a specific time frame. If you find yourself in this situation, we recommend reaching out to our customer support team for assistance, as they may be able to offer guidance on your specific case.
Refund processing times can vary depending on your bank or payment method, but typically, it may take 5 to 10 business days for the refund to appear in your account. Once the refund is initiated, you will receive a confirmation email to keep you informed.
If you see a charge but don't have an active subscription, please check your account for any pending subscriptions or purchases. If you believe the charge is not related to your account, reach out to Do615 customer support with details about the transaction for further assistance.
If you're unable to receive a refund directly from Do615 MORE, consider reaching out to customer service again for further assistance. Additionally, you can escalate your inquiry within their support system or review your account details for any potential issues that may need addressing.
If Do615 MORE declines to issue a refund, review their refund policy to ensure your request aligns with their guidelines. You may also consider reaching out to customer support again for further clarification or to discuss your situation. Additionally, double-check your account details and past transactions to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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