How to Get a doForms Refund

• Account Information: Your doForms account email address and username.
• Transaction ID: The unique ID associated with the payment in question.
• Purchase Date: The date when the service or subscription was purchased.
• Service/Product Details: Specify the doForms product or service you are requesting a refund for.
• Reason for Refund: A clear explanation of why you are requesting the refund.
• Billing Statement: A copy of your billing statement showing the charge from doForms.
• Documentation of Issues: Any relevant screenshots or correspondence that support your refund request.
• Subscription Plan Details: If applicable, include the specific subscription plan you were enrolled in.
• Refund Policy Reference: Familiarize yourself with doForms' refund policy for a smoother process.

*Working days are Monday to Friday, and don't include public holidays.

At doForms, understanding your rights regarding refunds is essential, particularly given our subscription-based service model. Users can access a range of digital forms and workflow solutions tailored to streamline their operations. While we strive to provide quality service, we recognize that certain situations may arise where users have questions about their billing and refund eligibility.

• Subscription Downgrade: If you choose to downgrade your subscription plan and the change is applied within the billing period, you may be eligible for a refund of the difference in cost.
• Service Interruption: In the rare event of a prolonged service interruption that significantly impacts your use of the platform, you might qualify for a prorated refund based on the duration of the disruption.
• Account Termination: If you terminate your account before the end of a billing cycle and provided that the termination meets our policy requirements, you could be eligible for a refund of the unused portion of your subscription.
• Feature Non-Functionality: If you are unable to utilize key features included in your subscription due to technical issues on our end, you may be considered for a refund for the period affected.

For any inquiries related to these situations, we encourage users to contact our support team for clarification and assistance with their specific account circumstances.

In the world of doForms, users occasionally encounter situations that lead them to seek refunds. Here are a few scenarios where users successfully claimed refunds based on their specific needs and interactions with the service:

• Accidental Subscription Upgrade: A user intended to remain on the basic plan but unintentionally upgraded to a premium plan while navigating the site. Upon realizing the mistake, the user contacted doForms support, and after verifying the change, received a prompt refund for the difference in charges.
• Free Trial Conversion Confusion: A new user enjoyed a free trial but was surprised to see a charge immediately after its conclusion. The user reached out to doForms for clarification and, upon confirming they hadn’t intended to transition to a paid membership, the support team successfully issued a refund.
• Service Plan Misunderstanding: An organization planned to use doForms only for a single project and, therefore, selected a monthly subscription. After a few weeks, they decided to cancel the service to avoid recurring charges. Their inquiry about a pro-rata refund for unused days led to a successful adjustment in the billing cycle, resulting in a partial refund.
• Renewal Timing Issue: A user set a reminder to cancel their subscription before renewal but found themselves traveling and missed the deadline. Upon returning, they contacted doForms to explain the situation, and with account verification, they were granted a refund for the subscription renewal as a courtesy, reflecting the importance of customer satisfaction.

Tracking your refund status at doForms is straightforward and efficient, thanks to the robust tools and notifications available within the platform. Here's how you can stay updated on the progress of your refund:

• Check Your Email Notifications: doForms sends out email updates regarding your refund status. Be sure to keep an eye on your inbox (and spam folder) for messages that provide details about refund approval or additional information required.
• Use the doForms Account Dashboard: Log into your doForms account and navigate to the Billing section of your dashboard. Here, you will find a clear overview of your refund requests, including their current status.
• Review Order History: In your account settings, access the Order History section. This will provide a chronological record of all transactions, including any refunds processed. Each entry will indicate the refund status.
• In-App Notifications: If you are using the doForms mobile app, ensure that notifications are enabled. You will receive instant updates about your refund status directly through the app, allowing for convenient tracking at any time.
• Progress Updates: When checking your refund status, look for specific updates detailing the progress, such as "Refund Requested,” "Processing,” or "Refund Complete.” This clarity helps you understand where your request stands in the process.
• Contact Customer Support: If you have questions or if your refund status doesn’t update as expected, use the Help feature within the doForms app or website to reach out to customer support. Provide them with your order number for quicker assistance.