How to Get a Dojo Refund

• Order Number: Locate the specific order number for the purchase you wish to refund.
• Transaction ID: Retrieve the unique transaction ID from your order confirmation email or in your account history.
• Account Email: Provide the email address associated with your Dojo account to verify your identity.
• Reason for Refund: Prepare a clear and specific reason for requesting the refund, as this might influence the processing.
• Product Condition: If applicable, note the condition of the product (e.g., unopened, defective), which can affect the eligibility for a refund.
• Proof of Purchase: Have a digital or physical copy of your receipt available for reference.
• Prior Communication: Gather any previous correspondence regarding the issue, including emails or chat logs with Dojo customer service.
• Shipping Information: If the product needs to be returned, ensure you have the original shipping details and any tracking information.
• Refund Method: Be ready to indicate your preferred refund method, whether it’s back to the original payment method or store credit.
• Timeframe Awareness: Familiarize yourself with the refund policy timeframe to ensure your request is timely.

*Working days are Monday to Friday, and don't include public holidays.

Understanding your rights regarding refunds with Dojo is important as you navigate their services. Dojo provides users with an innovative platform for managing their e-commerce activities. Consequently, refund eligibility may be influenced by several factors, including subscription types and account management scenarios. Below are situations specifically relevant to users of Dojo that may qualify for refunds:

• Subscription Cancellation: If a subscription is canceled before the next billing cycle begins, users may qualify for a refund for any charges incurred due to the subscription renewal.
• Service Downtime: In instances where the platform experiences significant service interruptions impacting user access, users might be eligible for a refund for the duration of the downtime.
• Product Returns: Should the purchase of digital goods or products through the Dojo platform not meet user expectations or be found defective, users may be eligible for a refund upon returning the item within the designated return period.
• Account Configuration Errors: If users encounter issues that arise from incorrect account configurations, leading to unintended service fees, they may qualify for refunds after resolving the configuration issue.

It is advisable for users to refer to Dojo’s specific refund policy for detailed guidance on their individual circumstances, as this will provide clarity on the eligibility requirements and any necessary steps to follow for refund requests.

At Dojo, users may occasionally need assistance with refunds due to various account-related inquiries. Below are some scenarios where users successfully claimed refunds:

• Subscription Plan Downgrade: A user decided to switch from a premium plan to a basic plan mid-cycle. After reaching out to customer support, they received a pro-rata refund for the unused portion of the premium subscription, ensuring they were charged only for the days they utilized that plan.
• Accidental Over-Subscription: A customer mistakenly subscribed to Dojo’s service multiple times due to clicking the signup button twice. After submitting a request via the help center, the support team promptly processed their refund for the additional subscription, resolving the issue swiftly.
• Service Interruption Credit: A user experienced a temporary service disruption due to scheduled maintenance. After inquiring about the downtime, the Dojo team issued a small credit to their account as a gesture of goodwill, reflecting their commitment to customer satisfaction.
• Billing Cycle Confusion: A user was unclear about their billing cycle and noticed an unexpected charge. Upon contacting support for clarification, they were given a detailed explanation and a refund for a duplicate charge that resulted from a billing cycle overlap due to plan updates.

Tracking your refund status with Dojo is streamlined and user-friendly. Here’s how to ensure you're efficiently staying updated on your refund progress.

• Check Your Email: Dojo sends refund updates directly to your registered email. Look for messages with the subject line that includes "Refund Processed" or "Refund Status Update" to keep track of any changes.
• In-App Notifications: If you have the Dojo app installed, you will receive real-time notifications regarding your refund status. Make sure to enable notifications in your app settings to stay informed.
• Order History Section: Log in to your Dojo account and navigate to the Order History section. Here, you can view detailed information about your current orders, including any pending refunds and their statuses.
• Billing Section Access: In your account settings, head to the Billing section where you can manage your payments and view any refunds that are in process. This area provides a clear overview of your financial transactions.
• Refund Progress Information: Dojo provides updates on the status of your refund, including stages like "Requested," "In Process," and "Completed." You can find these updates in the Order History section to understand where your refund stands.
• Merchant-Specific Tools: If your refund is linked to a particular merchant, check if they offer their own tracking tools within the Dojo platform. Some merchants may provide additional insights into refund timelines and specific processing information.