How to Get a Doral Chiropractic Center Refund

• Appointment Details: Gather information about your appointment, including the date and time of service.
• Patient ID: Have your personal Patient ID number ready for identification.
• Invoice or Receipt: Keep a copy of the invoice or receipt received after your treatment, which shows payment details.
• Service Description: Note the specific service you are requesting a refund for (e.g., chiropractic adjustments, massage therapy).
• Reason for Refund: Clearly articulate your reason for requesting a refund, along with any relevant details.
• Communication Records: Include any emails or texts exchanged with Doral Chiropractic Center regarding your treatment and refund request.
• Payment Method: Have information about the payment method used, such as credit card details (last four digits) or PayPal confirmation.
• Follow-Up Contact: Be ready to provide the name of the staff member you interacted with, if applicable, to expedite the process.

At Doral Chiropractic Center, we are committed to providing high-quality chiropractic care and ensuring that our patients understand their rights regarding billing and refunds. While our services focus on enhancing your well-being, there may be specific scenarios where adjustments to your billing could apply. This section outlines the circumstances under which you might be eligible for a refund or account adjustment, all framed within the context of our service offerings.

Refund eligibility may apply in the following situations:

• Cancellation of Appointments: If you have canceled your appointment within the stipulated timeframe and have been billed for that session, you may qualify for a refund for the session.
• Service Not Rendered: In the event that a scheduled service was not provided, such as in cases of unforeseen circumstances that prevented your appointment, you might be eligible for an account credit or refund.
• Incorrect Billing Amount: If there’s a discrepancy in the amount charged for services rendered, based on your agreement with Doral Chiropractic Center, this situation may warrant an adjustment or refund.
• Membership or Package Expiration: Should you have a membership or pre-paid package that has expired, and you were unable to utilize your sessions, an inquiry may be made regarding a possible refund or extension options.
• Referral Program Adjustments: Under certain conditions where referral credits are involved, adjustments might be possible if the terms of the referral were not met as expected.

We encourage patients to discuss their individual situations directly with our billing department to explore potential resolutions tailored to their specific needs.

At Doral Chiropractic Center, we strive to ensure our clients have a seamless experience with our services. Here are some real user scenarios where refunds were successfully claimed:

• Missed Appointment Fee Waiver: A client had to cancel their appointment due to a last-minute emergency. After contacting the center, they were able to explain the situation, and the staff reviewed their history and decided to waive the missed appointment fee, offering a full refund.
• Treatment Plan Adjustment: A long-time patient realized after their first session of a new treatment plan that it wasn’t suitable for them. They reached out to the front desk, and upon reviewing their case, they were given a refund for the unused sessions as they transitioned to an alternative therapy more aligned with their needs.
• Incorrect Billing for Add-On Services: A client noticed an error on their bill regarding a chiropractic adjustment that was not performed during their visit. After a brief consultation with the billing department, they provided verification of their appointment details, resulting in a prompt refund for the incorrectly charged service.
• Package Expiration Extension: A patient who purchased a multi-session package realized they would not be able to utilize all the sessions before the expiration date due to unforeseen circumstances. After discussing their situation with customer service, they were granted a refund for the remaining sessions, allowing them to maintain flexibility in future treatments.

Tracking your refund status at Doral Chiropractic Center is straightforward and user-friendly. Follow these specific steps to ensure you stay updated on your refund progress:

• Check Your Email: Doral Chiropractic Center sends email notifications for each refund request. Look for emails with the subject line "Refund Update" to find the latest information regarding your refund status.
• Log into Your Account: Visit the Doral Chiropractic Center website and log into your account. Navigate to the Billing Section to view your refund status. This section provides detailed information on any ongoing refund requests.
• Review Your Order History: Under the Order History tab in your account, you can track the refund requests associated with each appointment or service. Each item will display a status indicating whether the refund is pending, processed, or completed.
• Mobile App Notifications: If you use the Doral Chiropractic Center mobile app, enable notifications to receive real-time updates on your refund process. The app will alert you when your refund is processed or if any additional information is needed from you.
• Contact Customer Support: For any questions or concerns about your refund status, reach out to Doral Chiropractic Center’s customer support. They are available through the Contact Us page and can provide personalized updates based on your account information.