How to Get a Dosaze Refund

• Account Information: Ensure you have your Dosaze account email and password to access your account.
• Order Number: Retrieve your specific order number associated with the purchase you wish to refund.
• Transaction ID: Locate the transaction ID from your payment confirmation email or Dosaze account.
• Purchase Date: Have the exact date of the purchase ready for verification.
• Reason for Refund: Prepare a concise explanation for why you are requesting a refund to include in your request.
• Supporting Documentation: Gather any relevant documents such as receipts, email confirmations, or screenshots of communications with Dosaze.
• Payment Method Details: Be ready to provide details about the payment method used, including the last four digits of the card or payment processor.
• Subscription Status: If applicable, check your subscription status to clarify whether you are eligible for a refund based on Dosaze's policy.
• Cancellation Confirmation: If applicable, ensure you have a cancellation confirmation if you are seeking a refund for a canceled service or subscription.

*Working days are Monday to Friday, and don't include public holidays.

At Dosaze, we are committed to providing our users with a transparent understanding of their rights regarding service usage and potential refunds. Refund eligibility is determined by specific circumstances that relate to the subscriptions and digital products offered by Dosaze. Here are the relevant situations in which users may qualify for a refund:

• Service Quality Issues: If users experience significant quality issues with the services provided, they may be eligible for a refund, depending on the nature of the service and the specifics of the issue.
• Non-Delivery of Services: Users may qualify for a refund if they have not received the services as outlined in their subscription agreement, provided that this is communicated promptly.
• Account Discrepancies: Users noticing discrepancies in their billing that do not align with their subscription type may be eligible for a refund if they address the issue within an acceptable timeframe.
• Changes in Service Terms: If Dosaze makes significant changes to the terms of a subscription or service that adversely affect users, eligibility for a refund may apply upon request.
• Trial Period Cancellations: Users who are within the trial period and decide to cancel their subscription before the trial ends may be eligible for a full refund of the subscription fee if applicable.

For any specific inquiries regarding refunds, users are encouraged to consult Dosaze directly or access their account settings for comprehensive support and guidelines tailored to individual circumstances.

At Dosaze, we understand that sometimes life circumstances change, and our users might need assistance with their subscriptions. Here are a few realistic scenarios where users successfully claimed refunds:

• Accidental Subscription Upgrade: A user upgraded their subscription tier thinking it included premium features. Upon realizing the extra features were not necessary for their current needs, they promptly reached out to support for clarification and successfully requested a refund for the upgrade.
• Service Interruption: During a scheduled maintenance period, a customer experienced significant downtime, which affected their use of Dosaze’s services. After confirming the downtime with customer support, the user was able to request a refund for the affected period of service.
• Billing Period Conflict: A user noticed that their billing cycle was misaligned with their usage needs after a recent plan change. After discussing this with Dosaze support, they were able to adjust their billing cycle and received a refund for the days that overlapped in the prior plan.
• Subscription Cancellation within Grace Period: After deciding to cancel their subscription, a user realized they were still billed due to the timing of the cancellation. They contacted Dosaze within the grace period, and after verifying the cancellation, they were able to successfully receive a refund for the latest charge.

Tracking your refund status with Dosaze is straightforward and efficient. Here are the specific steps to ensure you stay updated on your refund progress:

• Check Your Email: Dosaze sends updates via email regarding the status of your refund. Look for emails from support@dosaze.com with subject lines like "Refund Process Initiated" or "Refund Completed" to quickly identify important information.
• Use the Dosaze Mobile App: If you have the Dosaze app, you can receive real-time notifications about your refund. Make sure to enable notifications in your app settings so you don’t miss any updates.
• Visit Your Account Dashboard: Log in to your Dosaze account and navigate to the dashboard. Here you’ll find a dedicated section for refund status where you can see the latest information and estimated timelines.
• Explore the Order History: Head to the 'Order History' section of your account to view all recent purchases. Each order will detail its refund status, including any relevant tracking numbers if applicable.
• Billing Section Insights: Access the 'Billing' section of your account to find detailed records of all transactions. This includes refunds processed and any remaining balances or credits available.
• Engage with Customer Support: If you have questions or need clarification, reach out to Dosaze customer support through the in-app chat feature. They can provide specific updates related to your refund status that may not be captured elsewhere.