How to Get a Dosty Pet-Care Refund

• Order Confirmation Email: Keep a copy of the order confirmation email sent by Dosty Pet-Care, which includes the order number.
• Receipt or Invoice: Have the physical or digital receipt that lists the purchased items and their prices.
• Transaction ID: Locate the unique transaction ID associated with your purchase, which is crucial for tracking your refund request.
• Pet Profile Information: Prepare details about your pet(s) associated with the purchased product, such as names and breed.
• Detailed Reason for Refund: Clearly outline the reason for your refund request, whether it's dissatisfaction with the product or an error in the order.
• Product Condition Photos: If applicable, take clear photos of the product to show its condition, especially if it’s damaged or defective.
• Account Login Credentials: Ensure you have access to your customer account on Dosty Pet-Care for submitting the refund request.
• Timeline of Purchase: Note the date of purchase to confirm eligibility within the refund timeframe set by Dosty Pet-Care.

*Working days are Monday to Friday, and don't include public holidays.

At Dosty Pet-Care, understanding your rights as a user regarding refunds is essential for managing your account effectively. Our services focus on providing high-quality pet care products and subscription plans tailored to the needs of pet owners. Refund eligibility can depend on various circumstances surrounding your purchases and subscriptions.

The following situations may qualify for a refund:

• Product Defects: If you receive a product that is faulty or not functioning as intended, you may be eligible for a refund or replacement.
• Incorrect Orders: Should you receive an order that differs from what you initially requested, you may qualify for a refund after returning the incorrect items.
• Subscription Cancellations: For users who cancel their subscription before the next billing cycle, any unutilized services may be eligible for a pro-rata refund according to our cancellation policy.
• Service Quality Issues: If you experience significant discrepancies in the quality of services as outlined in your subscription, you may be able to request a refund for that specific duration.
• Billing Errors: If you believe there's a discrepancy in your billing amount that does not align with your subscription plan or order, clarifications can be sought, and adjustments may be considered accordingly.

For any refund inquiries or further clarification, please contact Dosty Pet-Care support to assist you with your specific situation.

Refund scenarios can be a common occurrence at Dosty Pet-Care, especially as pet owners manage their subscriptions and product orders. Here are some instances where users successfully claimed refunds:

• Socks Subscription Change: A customer realized their pet's needs had changed and decided to switch their subscription plan from the "Regular" to the "Premium" tier. After making a request through their account dashboard, they received a refund for the unused portion of the previous month’s billing cycle and seamlessly transitioned to the new plan.
• Incorrect Size for Pet Apparel: A user ordered a dog sweater in size medium, but upon arrival, it was clear the sweater was too small. After reaching out to Dosty Pet-Care's customer service and providing details about the order, they were able to return the item and received a full refund, allowing them to reorder in the correct size.
• Subscription Pause Miscommunication: A customer intended to pause their subscription for a month due to travel but accidentally kept it active. Upon noticing the charge, they contacted support to clarify their account status and, after confirming the miscommunication, received a timely refund for the month they wouldn't need products.
• Shipping Delays on Pet Food: A customer ordered pet food but experienced an unexpected delay in delivery. After waiting beyond the expected date, they contacted Dosty Pet-Care to express their concern. The team promptly issued a refund for the shipping cost to ensure customer satisfaction, recognizing the importance of timely delivery for pet owners.

Tracking your refund status with Dosty Pet-Care is straightforward and efficient. By utilizing our communication methods and account features, you can stay updated on the progress of your refund. Here’s how:

• Check Your Email: After initiating a refund, you will receive email updates from Dosty Pet-Care. Look for emails titled "Refund Initiated" and "Refund Processed" to track the status of your refund directly in your inbox.
• Use the Dosty Mobile App: If you have our mobile app, navigate to the "Orders" section. Here, you’ll find a dedicated tab for refund requests where you can view real-time updates and any relevant notifications.
• Visit Your Account Dashboard: Log into your account on dosty.co and head to the "Order History" section. Click on the specific order to see detailed refund status updates, including the reason for the refund and the expected timeline.
• Billing Section Insight: In your account settings, go to the "Billing" section where you can check all financial transactions, including your refund status. This area provides transparency regarding any charges or credits that are pending.
• Stay Updated via In-App Notifications: Enable in-app notifications in the Dosty Pet-Care app to receive instant updates about your refund status. This feature informs you about each step of the process as it happens.

Utilizing these specific tools and resources will ensure that you can track your refund efficiently and stay informed at every step of the process.