Many users often overlook their billing details until an unexpected charge appears, prompting questions about subscriptions like DOUBLE BUBB from Tootsie. This guide is designed to help you navigate the refund process, outlining who is eligible for refunds and providing clear steps to quickly request your money back. With our friendly and straightforward approach, you'll feel empowered to address any billing concerns with ease.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your purchase confirmation email.
Purchase Date: Have the date of purchase ready to verify the transaction.
Product Details: Note the specific DOUBLE BUBB product name and quantity you are requesting a refund for.
Reason for Refund: Be prepared to explain the reason for your refund request, such as defects or dissatisfaction with the product.
Transaction ID: Gather any transaction ID associated with your payment method, which may assist in locating your order.
Condition of Product: Determine if the product is unopened and in original packaging; this info is often required for refunds.
Customer Account Information: If you have an account on Tootsie.com, have your login details handy for verification purposes.
Return Shipping Information: Prepare for any details regarding the return shipping method you plan to use, including tracking information if applicable.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Gift Card
1-3 working days
Apple Pay
2-3 working days
Google Pay
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from DOUBLE BUBB
Users of DOUBLE BUBB should be aware of their rights regarding refunds, particularly in the context of the unique products and services provided by the brand. As a purveyor of inventive candy products, DOUBLE BUBB is committed to customer satisfaction and strives to provide clarity on refund eligibility in various scenarios relevant to its offerings.
Refund eligibility for DOUBLE BUBB may apply under specific circumstances, including:
Product Quality Issues: If a user receives a product that is damaged or does not meet quality expectations, they may qualify for a refund upon providing appropriate evidence.
Incorrect Orders: In the case where a customer receives an incorrect flavor or product variant, they might be eligible for a refund or exchange.
Subscription Plan Adjustments: Users who manage subscriptions to receive DOUBLE BUBB products regularly may inquire about refunds for any missed shipments due to processing errors within the subscription model.
Shipping Delays: Situations where products do not arrive within the expected timeframe may qualify for a refund, depending on the circumstances surrounding the delay.
Promotional Claims: If a product does not adhere to promotional claims regarding its features or benefits, customers may be eligible for a refund based on the specifics of the promotion.
It is important for users to review their order details and any applicable terms and conditions related to refunds, as these may provide additional guidance on eligibility for reimbursement.
Step-by-Step Process to Request Your DOUBLE BUBB Refund Like a Pro
If you purchased through DOUBLE BUBB.com:
Visit tootsie.com and log into your account.
Navigate to the Account Settings section.
Select Billing History from the menu.
Find the subscription or charge you want to refund and click on Details.
Look for an option that says Request a Refund and click it.
In the comment box, mention that you’re requesting a refund because the subscription renewed without notice.
Submit your request and take a screenshot of the confirmation for your records.
If you purchased through the Apple App Store:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your DOUBLE BUBB subscription and tap on it.
Scroll down and tap Report a Problem.
Choose I want to request a refund and specify that the renewal happened without prior notice.
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Find your DOUBLE BUBB subscription and tap on it.
Scroll down and select Report a Problem.
Choose I’d like to request a refund and mention that the account was unused since renewal.
Follow the prompts to submit your request.
If you purchased through Roku:
Go to the Roku home screen.
Select Streaming Channels, then choose My Channels.
Find DOUBLE BUBB in your list and highlight it.
Press the (*) button on your remote to access the options menu.
Select Manage Subscription.
Follow the on-screen instructions to find the Request a Refund option.
When prompted, describe your reason as an unexpected renewal.
Submit your request according to the prompts.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Please allow up to 5 business days for us to review your request.
Processing
Your refund is currently being processed by our team.
You will receive a confirmation email once the refund has been initiated.
Refunded
Your refund has been successfully issued back to your original payment method.
Expect the amount to show in your account within 3-5 business days.
Partially Refunded
Only a portion of your order has been refunded.
Check your order details to see which items were refunded and how much.
Completed
Your refund process has been finalized and closed.
If you have any questions, feel free to contact customer support.
Canceled
Your refund request has been canceled and will not be processed.
If this was an error, please reach out to our support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At DOUBLE BUBB, we strive to ensure that our customers have a seamless experience with our enjoyable candy products and subscription services. Here are some real user scenarios where individuals successfully claimed refunds:
Product Not Received: A customer ordered a bulk pack of Double Bubblers for a birthday party but did not receive the shipment by the expected date. After reaching out to customer service for assistance, they were able to confirm that the order was lost in transit and processed a full refund for the inconvenient delay.
Incorrect Item Sent: A subscriber who regularly receives their monthly candy box opened their latest shipment to find a mix-up; they received Tootsie Rolls instead of their usual Double Bubb selections. Upon reporting the issue through their account dashboard, the customer service team quickly issued a refund for the incorrect item.
Subscription Cancellation: A user decided to cancel their monthly subscription during their trial period but had mistakenly selected the wrong date for cancellation. After contacting support via the app, they were informed of the error and successfully received a refund for the charge made since they acted within the trial period guidelines.
Subscription Plan Change: A family found that their current subscription plan no longer suited their needs as they were running low on the preferred candy varieties. They reached out to DOUBLE BUBB to discuss switching to a new plan. During the process, they were credited for the unused portion of their previous subscription, facilitating their transition to the new plan without any additional charge.
The Easiest Way to Get a DOUBLE BUBB Refund
If you're frustrated trying to get a refund from DOUBLE BUBB—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with DOUBLE BUBB is straightforward and efficient. Here are some specific tips to keep you updated on your refund progress:
Check Your Email: DOUBLE BUBB sends out email notifications each time there’s an update regarding your refund status. Look for emails from support@tootsie.com for the most accurate and timely information.
Use the DOUBLE BUBB App: If you have the DOUBLE BUBB mobile app, you can track your refund in real-time. Go to the Order History section to view your refund requests and their current status.
Log into Your Account: On the DOUBLE BUBB website, navigate to the Account Settings and click on the Billing Section. You’ll find a dedicated area for tracking ongoing refunds.
Order History Insight: In the Order History section of your account dashboard, you can see details of each purchase and any associated refund statuses, including the date it was processed and any relevant notes.
Refund Progress Updates: DOUBLE BUBB keeps you informed about your refund’s progress, including when it’s been approved and the estimated time frame for when you can expect the funds to be returned.
FAQ
Unfortunately, if you forgot to cancel your DOUBLE BUBB subscription before the renewal date, we cannot offer a refund for that billing period. We recommend reviewing our cancellation policy for future reference, and please reach out to our customer support team if you have any other questions or need assistance with your account.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once initiated, you may see the funds reflected in your account as per your bank's timelines. Please keep in mind that processing times can vary.
If you see a charge but don't have an active subscription, please check your account for any past subscriptions that may have been overlooked. If you still believe this charge is not associated with your account, contact our customer service team for assistance in resolving the issue.
If you're unable to obtain a refund directly from DOUBLE BUBB, consider reaching out to their customer service team again for further assistance. Additionally, you may want to escalate your inquiry within their support system or review your account details to ensure that all relevant information is submitted.
If DOUBLE BUBB is unable to issue a refund, you may want to review their refund policy to ensure you understand the conditions for refunds. It can also be helpful to contact customer support again for further clarification or assistance with your request. Additionally, checking your account details and order history could provide more information on the status of your refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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