It’s not uncommon for users to only consider billing issues when an unexpected charge arises, such as an automatic subscription renewal. This guide aims to clarify how refunds work with Double Take (ysm.ca), outlining who is eligible for a refund and providing clear steps to request your money back promptly. Whether you’ve encountered a surprise charge or simply have questions about the refund process, we’re here to help you navigate it with ease.
What You Should Prepare Before Applying For Refund
Order Confirmation Number: Ensure you have the unique order confirmation number from your purchase, which is essential for tracking your transaction.
Purchase Receipt: Have a digital or printed copy of your purchase receipt that includes details of the item(s) bought.
Account Information: Be ready to provide your registered email address and account ID with Double Take for verification purposes.
Reason for Refund: Clearly outline the reason for your refund request, such as a defective product, incorrect item received, or service dissatisfaction.
Product Condition: If applicable, ensure the item is in its original condition and packaging as many refunds require items to be returned in their original state.
Return Shipping Tracking: If you need to send an item back, keep the tracking number for the return shipment as proof of sending.
Customer Support Communications: Document any interactions with customer support regarding the issue for reference during your refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-3 working days
Interac e-Transfer
1-2 working days
Gift Card
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Double Take
At Double Take, we strive to provide effective and valuable services to our users. Understanding your eligibility for a refund can help ensure that you are fully satisfied with your experience. The following criteria detail situations that may qualify for a refund based on your specific circumstances regarding our services.
Service Dissatisfaction: If you are not satisfied with a service provided by Double Take within a specified time frame of your purchase, you might be eligible for a refund. Please ensure that you review the specifics of the service delivery period for this eligibility.
Account Management Issues: Users who encounter technical difficulties accessing their accounts or utilizing the services may qualify for a refund if those issues prevent service use within a reasonable period after purchase.
Subscription Changes: If a subscription plan was altered due to a change in service offerings that do not meet your original agreement, you may be eligible for a refund based on the difference in services provided.
Billing Cycle Adjustments: In the event of discrepancies in your billing cycle that affect your service duration, you may qualify for a refund corresponding to the affected period.
For any of the above situations or other inquiries, we recommend contacting our support team for tailored assistance and clarification regarding your specific circumstance.
Step-by-Step Process to Request Your Double Take Refund Like a Pro
If you purchased through DoubleTake.com:
Visit the Double Take website and log into your account.
Navigate to the 'Billing' or 'Payments' section in your account dashboard.
Locate the most recent transaction related to your membership or subscription.
Click on 'Request Refund' next to the specific charge.
In the messaging box, include details such as:
This account has not been actively used.
The subscription auto-renewed without prior notice.
Confirm your request and submit.
Check your email for confirmation regarding your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find your Double Take subscription and tap on it.
Scroll down and select 'Report a Problem.'
Choose the reason you want a refund, such as:
The service was not used during the billing period.
The subscription renewed without notifying me.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the three horizontal lines in the upper-left corner for the menu.
Select 'Subscriptions.'
Find your Double Take subscription.
Tap 'Manage,' then select 'Refund' option.
In your message, mention:
I did not intend to renew this subscription.
This service has not been utilized.
Follow prompts to complete your request.
If you purchased through Roku:
Go to your Roku account page in a web browser.
Sign in with your Roku credentials.
Select 'Manage Account.'
Scroll to the 'Purchases' section.
Locate your Double Take subscription and click on 'Get help with your subscription.'
When prompted for details, specify:
I wish to request a refund due to lack of usage.
The renewal happened without a reminder.
Submit the requested information and follow any additional prompts.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Double Take for Refund
Script
Copy
Subject: Refund Request – Double Take Account [Your Email]
Dear Double Take Team,
I hope this message finds you well.
I am writing to address a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation supporting my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will need to wait for processing, which can take up to 3 business days.
Processing
Your refund is currently being processed by our team.
Check back in 1-2 business days for updates on your refund.
Refunded
Your refund has been successfully processed and the amount has been credited back.
The refund should reflect in your account within 5 business days.
Partially Refunded
A portion of your refund has been processed, while some items may not be eligible.
You will receive an email detailing which items were refunded and which were not.
Completed
Your refund process is complete, and no further action is needed.
You can now view your updated balance reflecting this transaction.
Canceled
Your refund request has been canceled, possibly due to a lack of eligibility.
You will receive a notification explaining the cancellation reasons.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Double Take, users often need assistance regarding their subscriptions and orders. Below are some realistic scenarios where users successfully claimed refunds, demonstrating effective account management and communication.
Subscription Plan Change: A user decided to switch from a monthly to an annual subscription but accidentally overlooked the change. After contacting customer support, they clarified their subscription status and received a refund for the additional month charged, which facilitated a smooth transition to the new plan.
Accidental Duplicate Purchase: A user mistakenly purchased the same digital product twice in one transaction during a sale. They reached out to Double Take’s support team with their order details, and after reviewing the circumstances, a refund was issued for one of the duplicates, resolving the issue quickly.
Service Interruption: A customer experienced a temporary service interruption due to scheduled maintenance while using Double Take’s platform. They inquired about their account log-in issues, leading the support team to provide a refund for that month’s subscription fee as a gesture of goodwill.
Shipping Delays on Physical Products: An order placed for a limited edition item was delayed due to unforeseen circumstances. Upon receiving a status update, the user reached out to ask about the situation. Double Take offered them a refund option for the shipping charge, allowing them to choose whether to retain the order or cancel it with no extra fees.
The Easiest Way to Get a Double Take Refund
If you're frustrated trying to get a refund from Double Take—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Double Take is streamlined to provide you with real-time updates and comprehensive visibility. Here are some efficient methods to keep tabs on your refund:
Check Your Email: Double Take sends automated email notifications regarding your refund status. Look for subject lines that include "Refund Status Update" to stay informed.
Use the Mobile App: If you have the Double Take app, navigate to the "Orders" section. Here, you can find real-time updates on your refund status along with detailed information on any associated transactions.
Visit Your Account Dashboard: Log into your Double Take account and head to the "Account Settings". From there, go to the "Order History" section where your refund requests will be clearly listed with their current status.
Access Billing Information: Within the "Billing" section of your account, you can see a dedicated area for refunds where you’ll find progress details along with estimated processing times.
Review the Refund Timeline: Double Take provides a detailed timeline for your refund process, allowing you to see not just whether a refund has been initiated, but also how far along it is in processing.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to issue a refund for that billing period. We encourage you to keep track of your subscription dates to avoid this situation in the future. If you have any other questions or need assistance, feel free to reach out to our support team.
Refund processing times can vary based on the payment method used. Typically, it may take 5 to 10 business days for the refund to appear in your account, depending on your bank's processing times. We appreciate your patience as we work to ensure your refund is handled accurately.
If you notice a charge but do not have an active subscription, please check your account for any past subscriptions that may have been set up. If everything appears correct, we recommend contacting our customer support team with details of the charge for further assistance.
If you are unable to obtain a refund directly from Double Take, consider reaching out to their customer service once more for further assistance. Additionally, you can explore escalating your inquiry within their support system to ensure your request is adequately addressed. Reviewing your account details may also provide more context or potential solutions.
If Double Take refuses to issue a refund, it's advisable to revisit their refund policy to ensure all criteria have been met. You may want to reach out to their support team again for clarification, or check your account details for any updates related to your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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