How to Get a Downes Swimming Refund

• Your Account Details: Ensure you have your Downes Swimming account information ready, including your account email and username.
• Transaction ID: Locate the unique transaction ID from the receipt or confirmation email of your purchase.
• Proof of Payment: Keep a copy of the payment confirmation or bank statement showing the transaction to validate your request.
• Original Purchase Confirmation: Have the original order confirmation email handy that mentions the service purchased and any associated details.
• Refund Request Form: Fill out any required refund request forms provided by Downes Swimming, if applicable.
• Reason for Refund: Prepare a clear explanation of why you are seeking a refund, as Downes Swimming may require this information.
• Schedule Details: If the refund pertains to a class or lesson, include details such as the date and time of the session.
• Customer Support Interaction: Document any previous communications regarding the refund to provide context to the customer service team.
• Terms and Conditions Reference: Familiarize yourself with Downes Swimming’s refund policy to understand the eligibility criteria for your request.

*Working days are Monday to Friday, and don't include public holidays.

At Downes Swimming, we prioritize customer satisfaction and strive to ensure a positive experience for our users. We understand that there are certain circumstances under which you may seek a refund. Your eligibility for a refund is based on specific scenarios related to our swimming program services.

• Session Cancellation: If a swimming session is canceled by Downes Swimming due to unforeseen circumstances, such as inclement weather or facility issues, you may be eligible for a refund or credit towards a future session.
• Program Adjustment: In cases where a significant change to your enrolled program occurs (for example, a scheduling change), you may qualify for a refund if the new schedule is not suitable for your participation.
• Personal Health Issues: If you have a verifiable health condition that prevents you from attending the scheduled classes, you might be eligible for a refund upon providing appropriate documentation.
• Advanced Cancellation Requests: Users who cancel their enrollment in advance of the session start may qualify for a refund, depending on the terms specified during the registration process.

It’s advisable to review our refund policy in detail or reach out to our customer service team for further clarification regarding specific situations that may apply to your account.

At Downes Swimming, users occasionally find themselves in situations where refunds are necessary due to specific circumstances related to their swimming programs and services. Here are some real user scenarios where customers successfully claimed refunds:

• Cancellation of a Multi-Session Pass: A user purchased a 10-session swimming pass but had to cancel due to an unexpected family commitment. After reaching out to customer service, they provided the necessary information regarding their situation and received a prorated refund for the remaining unused sessions.
• Schedule Conflict with Classes: A parent enrolled their child in a weekly swimming class, but the class schedule changed, making it impossible for them to attend. Upon notifying Downes Swimming, they were able to receive a full refund for the sessions that conflicted with their other commitments.
• Equipment Return: A customer ordered swim gear online but realized the size was incorrectly chosen after receiving it. Contacting customer support, they arranged for a return and subsequently received a refund once the returned item was processed, allowing them to order the correct size.
• Accidental Purchase of an Additional Membership: A user accidentally upgraded their membership from a monthly to an annual plan. After noticing the error shortly after the transaction, they communicated with Downes Swimming and successfully reverted to their original plan, obtaining a refund for the difference in pricing.

Tracking your refund status at Downes Swimming is straightforward and designed to keep you informed throughout the process. Here’s how you can efficiently monitor your refund:

• Check Your Email: Downes Swimming will send you email notifications regarding your refund status. Look for emails with subject lines like "Refund Processed" or "Refund Update" to stay informed about any changes.
• Login to Your Account: Visit the Downes Swimming website and log into your account. Navigate to the Order History section where you can view details about your recent purchases, including refund requests.
• Account Settings: Within your account settings, you can access billing information that includes a dedicated section for refunds. This will show you any pending or completed refunds associated with your account.
• Use the Mobile App: If you’ve downloaded the Downes Swimming mobile app, you can quickly track your refund through the app. Check the notifications tab for updates and view your order history directly within the app for detailed refund statuses.
• Refund Progress Information: Downes Swimming provides updates on the refund process, indicating whether it is in progress, completed, or requires further action. Be sure to look for status updates in both your email and your account dashboard.
• Contact Customer Support: If you have questions or need assistance tracking your refund, don't hesitate to reach out to our dedicated customer support team through the contact page on our website or via the support section in the mobile app.