How to Get a Dr. Harvey's Refund

• Order Number: Locate your unique order number from your purchase confirmation email or your account order history.
• Purchase Receipt: Gather your original receipt or invoice that confirms the purchase of the specific Dr. Harvey's product.
• Product Information: Record the specific product(s) you wish to return, including the name and SKU if available.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund, such as product defects or dissatisfaction with quality.
• Photos of the Product: Take clear pictures of the product if it is defective or damaged, including packaging if applicable.
• Account Details: Be ready to provide your account email address associated with your Dr. Harvey's order.
• Transaction ID: Find your transaction ID from your payment method (e.g., credit card or PayPal) for reference.
• Return Shipping Method: Decide on the return shipping method you will use and note any tracking information if applicable.
• Contact Customer Service: Consider drafting a brief communication to Dr. Harvey's customer service to expedite your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Dr. Harvey's, a company dedicated to providing high-quality, all-natural pet food products, users have certain rights regarding refunds. Understanding these rights is important to ensure a satisfactory experience when interacting with the products and services offered. Refund eligibility at Dr. Harvey's is determined by specific scenarios tied directly to the purchase and product type.

The following situations might qualify for a refund:

• Product Quality Issues: If a customer receives a product that does not meet quality standards, they may be eligible for a refund. This includes instances where the product is defective or does not match the description provided on the website.
• Order Errors: If an error occurs in the fulfillment of an order—such as receiving the wrong product—users may qualify for a refund to rectify the situation.
• Unsatisfactory Product Experience: In cases where a product does not work as intended for the user's pet, they may reach out to discuss possible refund eligibility, especially if the product was tried under recommended usage conditions.
• Storage or Packaging Issues: If products are damaged upon arrival due to packaging failure or other related storage issues during shipping, this may be a basis for seeking a refund.

Customers are encouraged to keep their order receipts and any relevant communication regarding their products, as this information may assist in the eligibility assessment for refunds. For any inquiries regarding specific circumstances or to initiate a refund request, users can consult Dr. Harvey’s customer service to discuss their situation confidentially.

At Dr. Harvey's, customers have positively navigated various situations leading to successful refunds. Here are a few common real-life scenarios:

• A pet owner mistakenly ordered a 30-pound bag of dog food instead of the usual 15-pound size. Upon realizing the error, they contacted customer support, who efficiently processed a refund for the difference after guiding them through the return process.
• A new subscriber intended to trial Dr. Harvey's subscription service for dog treats. After two weeks, they decided it wasn’t the right fit for their pet. Customer service was readily available to assist in managing their subscription and promptly issued a refund for the unused portion of their trial period.
• A long-time customer noticed a slight discrepancy in the pricing of a specialty item that was advertised on sale. After reaching out for clarification, the team verified the offer and provided a refund for the price difference, ensuring the customer felt valued and satisfied.
• An individual was gifted a product from Dr. Harvey's but realized that their pet has a specific dietary restriction and could not use it. They contacted support, who helped facilitate a return and issued a refund, allowing them to choose a more suitable option for their pet's needs.

Tracking your refund status at Dr. Harvey's is straightforward and efficient, thanks to our dedicated communication channels and user-friendly systems. Here’s how you can easily stay updated on your refund process:

• Email Notifications: Keep an eye on your email inbox for notifications from Dr. Harvey's. We send updates regarding your refund status, including confirmation when your refund request is processed and any changes in status.
• Account Dashboard: Log in to your account at drharveys.com/account. Navigate to your Order History, where you can view the status of your recent orders and any initiated refund requests.
• Mobile App: If you’re using our mobile app, go to the Billing Section within the app. Here, you can check the latest updates on your refund status directly from your smartphone.
• Progress Information: We provide detailed information about your refund progress, including the initial request date, processing time, and estimated completion date, all visible in your account dashboard.
• Customer Support: If you have any questions or need assistance, our customer service team is readily available. You can reach out through the Contact Us section on our website, where we promptly address any refund inquiries.