How to Get a Draft Refund

• Order Number: Your unique order number for the transaction you wish to refund.
• Transaction ID: The ID associated with your payment made at Draft.
• Account Information: Your registered email address or username linked to your Draft account.
• Receipt or Confirmation Email: A copy of the purchase confirmation email received after your order, which includes details of the service/product.
• Reason for Refund: A clear and concise explanation for your refund request, outlining the issues faced or the reason for dissatisfaction.
• Proof of Service/Product Issues: Any relevant evidence, such as screenshots or photos, highlighting issues with the service or product.
• Subscription Information: If applicable, details about your current subscription plan, including the billing cycle and any recent changes.
• Cancellation Confirmation: If your refund request is related to a subscription cancellation, include any confirmation of cancellation from Draft.

At Draft, we understand that users may have questions regarding their subscription and billing status, and it’s important for you to know your rights and potential eligibility for refunds based on your specific circumstances. Our services primarily involve personalized sports betting tools and insights that are delivered through a subscription model. Users can manage their subscriptions, and in certain situations, you may be eligible for a refund or credit on your account under specific conditions.

• Subscription Cancellation within the Trial Period: If you have signed up for a trial subscription and decide to cancel before the trial period ends, you may qualify for a full refund for the trial fee.
• Service Downtime: In the rare event of significant service downtime affecting access to your subscription, you might be eligible for a pro-rata refund for the period during which the service was unavailable.
• Billing Discrepancies: If you notice a discrepancy in your billing amount that does not align with your subscription plan, you may be able to request a review, which could lead to a potential refund based on the findings.
• Account Suspension: In cases where a user's account is suspended due to unforeseen circumstances, you could inquire about a refund for any unused portions of your subscription, depending on the duration of the suspension.
• Service Changes: If there are significant changes to the service provided that affect the value of your subscription, you might be eligible to request a refund for the difference in service quality during the billing cycle.

If you have further questions about your eligibility for a refund, please reach out to our customer support for assistance with your specific account situation.

At Draft, users occasionally find themselves in situations where claiming a refund becomes necessary. Here are some realistic scenarios where users successfully navigated the refund process:

• Subscription Overlap: A user noticed they had unintentionally signed up for two different subscription tiers when trying to access a premium feature. After reaching out to Draft support, they clarified their subscription plans and were able to successfully receive a refund for the redundant tier.
• Account Downgrade: A long-time user decided to downgrade their subscription plan but mistakenly kept the previous plan active for a week. Upon contacting Draft, they explained the situation and were able to secure a refund for that initial week of unused service.
• Failed Renewal Charge: A user attempted to update their payment method before the renewal date, but the update didn’t process in time, leading to a failed charge. They contacted Draft with details about their payment efforts and were assisted in receiving a refund due to the payment method issue, allowing them to upgrade their plan without loss of access.
• Product Feedback Session: A user participated in a feedback session and received an incentive credit that wasn’t applied due to a technical glitch. After communicating this issue with Draft, they confirmed the oversight and promptly issued a refund for the credited amount to ensure the user felt rewarded for their feedback.

Tracking your refund status with Draft is straightforward and designed to keep you informed at every step of the process. Here’s how to efficiently monitor your refund:

• Email Updates: Keep an eye on your email inbox for updates from Draft regarding your refund. You will receive notifications when your refund request is processed, and any important changes will be communicated directly via email.
• In-App Notifications: If you use the Draft mobile app, check for in-app notifications. Draft sends real-time alerts to inform you of the status of your refund, ensuring you stay updated while on the go.
• Account Dashboard: Log into your Draft account and navigate to the Order History section. Here, you can view the status of all your transactions, including any pending or completed refunds, along with detailed timelines.
• Billing Section: For a direct insight into your financials, visit the Billing section of your account settings. This area will provide not only the status of your refunds but also the expected date of completion.
• Refund Progress Details: When checking the refund status in the Order History or Billing sections, Draft provides specific details about your refund process, including the approval date, processing time, and estimated completion time.
• Merchant-Specific Tools: Utilize the Draft support feature available in your account. If you have any questions or need clarification on your refund status, you can submit a request directly through the platform for personalized assistance.