How to Get a Dragonfly Refund

• Order Number: Retrieve your unique order number from your confirmation email or account history on the Dragonfly website.
• Transaction ID: Locate the specific transaction ID associated with your purchase, which can be found in your payment confirmation.
• Date of Purchase: Have the exact date of your transaction ready for reference.
• Proof of Payment: Gather any receipts or bank statements that confirm your payment to Dragonfly.
• Description of Issue: Prepare a detailed description of the reason for your refund request, including any relevant details about the product or service.
• Contact Information: Ensure your email and phone number are up-to-date on your account, as Dragonfly may need to contact you for further clarification.
• Account Details: If you have a Dragonfly account, make sure you are logged in and have access to your order history for quick reference.
• Photos or Documentation: If your refund request is related to a specific product issue, collect any photographic evidence or documentation illustrating the problem.

*Working days are Monday to Friday, and don't include public holidays.

At Dragonfly, we strive to ensure a positive experience for all our patrons. Understanding your rights regarding refunds is essential. Users may be eligible for a refund based on specific circumstances related to their engagement with our services.

• Event Cancellations: If an event hosted at Dragonfly is canceled, users who purchased tickets may qualify for a refund. This applies to situations where the event is not rescheduled.
• Service Dissatisfaction: If a user is not satisfied with a specific service or product received during their visit and reports the issue within a reasonable timeframe, they might be eligible for a refund or credit.
• Incorrect Billing: In cases where there’s a discrepancy in the billed amount for services rendered, users may inquire about potential adjustments and refunds related to the service provided.
• Membership and Package Services: For users who have purchased membership packages, eligibility for a refund could apply if the membership fails to deliver the promised benefits or services within that billing cycle.

We recommend reaching out to our customer service team to discuss your specific situation, as they are best equipped to assist with inquiries related to refund eligibility at Dragonfly.

At Dragonfly, we understand that sometimes things don't go as planned, and our users may need to request a refund. Here are a few real user scenarios where refunds were successfully claimed:

• Account Subscription Downgrade: A user realized they were using fewer features than expected from their current subscription plan. After reaching out to our support team, they successfully downgraded their plan and received a prorated refund for the unused portion of their previous subscription.
• Event Cancellation: A customer booked a private event at Dragonfly, but had to cancel due to unforeseen circumstances. We worked with them to verify the situation and provided a full refund for the event deposit, allowing them to reschedule without financial concern.
• Billing Discrepancy: A user noticed an unexpected charge for an additional service they thought was included in their package. After a quick review with customer support, it was determined that the service had been an add-on. Once clarified, the user opted out of the service and received a refund for the recent charge.
• Mixology Class Rescheduling: An attendee purchased a ticket for a mixology class but was unable to attend due to a scheduling conflict. They contacted us before the class date, and we happily issued a refund upon confirmation, ensuring that they would still have the opportunity to sign up for a future class.

Tracking your refund status at Dragonfly is straightforward, thanks to our tailored communication methods and user-friendly tools. Follow these steps to stay informed about your refund progress efficiently:

• Email Notifications: Dragonfly sends refund updates directly to your registered email address. Look for emails titled "Refund Processed" or "Refund Status Update" for the latest information.
• In-App Notifications: If you have the Dragonfly app installed, check the notification center for updates regarding your refund. These notifications will provide immediate insight into the status of your request.
• Account Dashboard: Log into your Dragonfly account and navigate to the Order History section. Here, you can view detailed information about your refund, including the status and the amount refunded.
• Billing Section: Within your account settings, the Billing section will also display any refunds processed against your payment methods. You can check for transaction dates and confirmation of amounts refunded.
• Refund Progress Details: Dragonfly provides comprehensive refund progress updates. You will receive information on whether your refund has been initiated, completed, or if there are any issues that need to be resolved.
• Customer Support: If you have questions about your refund status, you can reach out to Dragonfly’s customer service through the support feature in the app or website for timely assistance.