Navigating subscriptions can sometimes lead to unexpected surprises, particularly when it comes to billing. If you've recently encountered an unforeseen charge from your Drinks Subscription, you're not alone. This guide is designed to clarify how Drinks Subscription refunds work, outline who qualifies for a refund, and provide you with a straightforward process for requesting your money back quickly and efficiently.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your confirmation email or your account dashboard at cocktailcourier.com.
Subscription Details: Gather information about your Drinks Subscription plan, including the type and frequency of cocktails ordered.
Date of Transaction: Identify the date on which the transaction occurred to provide context for your refund request.
Transaction ID: Find the transaction ID from your payment receipt for smoother processing.
Reason for Refund: Prepare a concise explanation for the refund request, such as product quality issues or incorrect orders.
Photos of the Product: If applicable, take clear photos of any defective or incorrect items received.
Account Email: Ensure you have access to the email address linked to your Drinks Subscription account for communication purposes.
Previous Correspondence: Have any prior emails or messages exchanged with customer service handy for reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Drinks Subscription
At Drinks Subscription, users have access to a variety of cocktails delivered monthly, designed to elevate their home cocktail experience. Understanding your rights and eligibility for potential refunds is essential for ensuring a satisfactory experience with our service. Below are the circumstances under which users may qualify for a refund based on their account status and subscription activity.
Subscription Cancellations: If you decide to cancel your subscription, any charges for the next billing cycle may not be refundable if the billing date has already passed.
Delivery Issues: In the event that your cocktails do not arrive as scheduled or arrive damaged, you may be eligible for a refund or replacement, subject to verification of the delivery details.
Product Quality Concerns: If you experience any issues with the quality of the cocktails delivered, including expired or improperly packaged items, you might qualify for a refund or replacement upon reporting the issue promptly.
Account Management Inquiries: If there are questions regarding your subscription status, including any unexpected charges due to plan changes, you may seek clarification that could lead to potential adjustments and eligibility for refunds.
We encourage you to review your account details and reach out to customer support for any specific inquiries about cancellations, delivery, or product quality to determine your eligibility for any refunds.
Step-by-Step Process to Request Your Drinks Subscription Refund Like a Pro
If you purchased through cocktailcourier.com:
Log in to your account on cocktailcourier.com.
Navigate to the Account Settings section.
Select Billing & Subscriptions.
Find your recent transactions and select the one you wish to request a refund for.
Click on the Request Refund button.
In the message field, include details such as:
Mention that the subscription renewed without notice.
Emphasize that the account was unused since the last renewal.
Submit your refund request and expect a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions.
Find and tap on Cocktail Courier in your list of subscriptions.
Scroll down and tap Report Problem.
Choose Request a Refund from the options provided.
In the explanation field, mention:
The subscription renewed without notice.
This account has been unused recently.
Submit your request and wait for a confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top-left corner.
Select Account.
Scroll down to Purchase History.
Find the transaction for Cocktail Courier and tap on it.
Select Refund to initiate the process.
In the reason for a refund, include phrases like:
Noticed the subscription renewed without my consent.
The account was not used since the renewal date.
Submit your request and keep an eye on your email for updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select your Account from the dropdown menu.
Look for Manage Your Subscriptions.
Find your subscription to Cocktail Courier and click on it.
Select Request a Refund.
In the message section, state:
The subscription renewed unexpectedly.
I haven't utilized the account after the renewal.
Submit the refund request and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
You will receive an update once the refund is reviewed, typically within 1-3 business days.
Processing
Your refund is currently being processed.
You can expect the funds to be returned to your original payment method within 5-7 business days.
Refunded
The refund has been successfully issued to your account.
The amount has been returned to your original payment method, and you should see it reflected in your account.
Partially Refunded
Only a portion of your order has been refunded.
You will receive the specified amount back, and the remaining balance will be processed further if applicable.
Completed
Your refund transaction has been completed successfully.
All aspects of the refund are final, and you will not need to take any further action.
Canceled
Your refund request has been canceled.
If you wish to reinstate your request, you may need to submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Drinks Subscription, customers may encounter various situations that lead them to request refunds. Here are some realistic scenarios in which users successfully claimed refunds:
Order Cancellation Before Shipping: A user decided to cancel their cocktail kit subscription after realizing they would be away during the next delivery. They contacted customer service and explained their situation, resulting in a full refund for the upcoming charge that had not yet processed.
Subscription Plan Change: After realizing the monthly delivery frequency didn’t suit their lifestyle, a user reached out to Drinks Subscription to switch to a quarterly plan. Because they had not yet been billed for the next kit, the customer service team credited their account, ensuring no charges occurred for the next shipment.
Missing Delivery Issue: A customer noticed that their cocktails had not arrived on the scheduled delivery date. After reporting this issue through the customer support portal, Drinks Subscription issued a refund for that shipment, allowing the customer to reorder at their convenience.
Incorrect Flavor Selection: A user accidentally selected a cocktail kit with flavors they didn't enjoy. Through the manage subscription interface, they requested a refund for the order placed in error, which was processed promptly, allowing them to choose a different kit for their next delivery.
The Easiest Way to Get a Drinks Subscription Refund
If you're frustrated trying to get a refund from Drinks Subscription—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Cocktail Courier is straightforward, thanks to their efficient communication system and user-friendly interfaces. Here’s how you can stay updated on your refund progress:
Check Your Email: Cocktail Courier sends email notifications whenever there’s an update on your refund status. Look for emails with the subject line containing "Refund Update" to stay informed.
Use the Mobile App: If you have the Cocktail Courier app, you can conveniently check your refund status by navigating to the "Orders" section. Here, you will see the status of your recent transactions, including any refunds.
Visit Your Account Dashboard: Log into your account on the Cocktail Courier website and head to the "Order History" section. Each order will show detailed information including the status of any pending refunds.
Billing Section Insights: In your account settings, under the "Billing" section, you can find a summary of any refunds processed. This area provides more specific details regarding the funds' release timeline.
Refund Progress Updates: During the refund process, Cocktail Courier provides notifications about the various stages of your refund, such as "Refund Requested," "Processing," and "Completed." Familiarize yourself with these statuses to know where your refund stands.
Contact Customer Support: If you have further questions about your refund, you can always reach out to customer support through the app or website. Having your order number handy will help expedite the process.
FAQ
If you forgot to cancel your Drinks Subscription before the billing period, unfortunately, we cannot issue refunds for that charge. However, we recommend reaching out to our customer service team, as they may be able to assist you based on your specific situation.
Refunds typically take 5 to 7 business days to process and appear in your account, depending on your bank or payment provider. Once the refund is initiated on our end, you will receive a confirmation email regarding the status of your refund.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or one-time purchases. If you're still unsure about the charge, reach out to our customer support team with details of the transaction, and they will assist you in resolving the matter.
If you're unable to receive a refund directly through the standard process, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within the Drinks Subscription support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide clarity on any relevant information regarding your subscription.
If your refund request has been declined, we recommend reviewing the refund policy on our website to ensure all criteria have been met. Additionally, consider reaching out to our customer support team again with any relevant details or questions, as they may provide further clarification or assistance. Double-checking your account details for any overlooked information may also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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