Billing matters often remain under the radar until an unexpected charge catches our attention—like an automatic subscription renewal. This guide aims to simplify the refund process for Dubai House users by explaining how refunds work, who qualifies for them, and outlining the steps to request your money back efficiently. We're here to ensure you have a clear understanding of your options and can navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Order Number: Gather your specific order number for the property or service you wish to refund.
Transaction ID: Have the transaction ID ready for any payment made through the Dubai House website.
Proof of Payment: Keep a copy of your payment receipt or bank statement showing the transaction related to your order.
Purchase Agreement: Include any signed purchase agreements relevant to the property or service purchased.
Cancellation Policy: Review and understand the specific cancellation and refund policy provided by Dubai House.
Account Login Details: Be prepared to log into your Dubai House account for verification purposes.
Communication Records: Collect any emails or messages exchanged with Dubai House regarding your order or refund request.
Reason for Refund: Clearly outline your reason for requesting the refund as required by the merchant.
Identification: Provide a valid ID or passport copy if needed for identity verification during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Cards
3-5 working days
Bank Transfers
5-7 working days
Cash Payments
2-3 working days
E-Wallet (e.g., PayPal)
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Dubai House
Dubai House offers a range of real estate services, including property management, rental services, and real estate consultancy. As a user, understanding your rights regarding refunds is important, especially in relation to the services provided by Dubai House. Below are specific situations where users may qualify for a refund based on their circumstances:
Service Unavailability: If a scheduled property viewing or service was not provided on the agreed date and time, you might be eligible for a refund of any associated fees.
Property Issues: If you encounter undisclosed issues with a property after making an initial payment (such as significant damage that affects use), this may qualify for a refund or adjustment of fees.
Service Level Discrepancies: If the service you received did not align with the outlined agreements or expectations discussed prior to the service provision, a refund request could be considered.
Prepayment for Services Not Rendered: In cases where a user has prepaid for a service that has not been performed, this may warrant a request for a refund.
Change in Market Conditions: If there are significant changes in the market that impact the services you intended to utilize (such as cancellation of a project or service area changes), this might affect eligibility for refunds.
It is advisable to review the specific terms and conditions associated with the service you selected, as they may provide additional context regarding your rights and refund eligibility.
Step-by-Step Process to Request Your Dubai House Refund Like a Pro
If you purchased through DubaiHouse.com:
Visit the DubaiHouse.com website.
Log into your account using your credentials.
Navigate to your Account Settings.
Select Payment History from the menu.
Identify the transaction for the membership or subscription you wish to refund.
Click on Request Refund next to the relevant transaction.
Fill in the reasons for your refund request:
Mention that the renewal occurred without any prior notice.
Emphasize that the service was not used during the billing period.
Cite any issues encountered that prevented use of the subscription.
Submit your request and note any confirmation number for tracking.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Dubai House.
Tap on the subscription and select Cancel Subscription if applicable.
Navigate back to your subscriptions list.
Below the subscriptions, tap Report a Problem.
Choose the relevant purchase and select Request a Refund.
In the message field, state:
That the subscription renewed unexpectedly.
That you did not use the service during the billing cycle.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Account.
Scroll to find Purchase History.
Locate the Dubai House subscription or charge.
Tap on it and select Request a Refund.
Explain the reason for your request, mentioning:
The subscription was renewed automatically.
You did not utilize the subscription.
Follow the prompts to complete the refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My Account from the menu.
Scroll down to find your Billing History.
Identify the transaction related to Dubai House.
Click on Manage Subscriptions.
Select Request Refund for that subscription.
In your message:
State the renewal was made without notice.
Point out that the account has been largely unused.
Complete the process and note the confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Dubai House for Refund
Script
Copy
Subject: Refund Request – Dubai House Account [Your Email]
Dear Dubai House Team,
I hope this message finds you well.
I am writing to request a refund related to my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are relevant documents for your reference.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Refund processing time typically takes 1-3 business days. We will notify you once it changes.
Processing
Your refund is currently being reviewed and processed.
This may take up to 5 business days. Please do not submit additional requests during this period.
Refunded
The refund has been successfully issued to your original payment method.
Funds generally appear in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your refund request has been processed.
Check your email for specifics on the refunded amount. The remaining balance may be processed separately.
Completed
Your refund process is complete; no further action is required.
You can access your refund details in your account. Thank you for your patience!
Canceled
Your refund request has been canceled by you or the merchant.
If you believe this is an error, please contact our support team for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Dubai House, users often navigate various account management situations that can lead to successful refunds. Here are some realistic scenarios illustrating how refunds have been claimed:
Subscription Downgrade: A user decided they no longer needed the premium features of their subscription plan. After downgrading to a basic plan, they noticed a billing error for the previous month’s premium fee. They contacted Dubai House’s customer support and promptly received a refund for the difference.
Overpayment Adjustments: After reviewing their billing statements, a user realized they had inadvertently paid for an additional month of service that was not utilized. Upon reaching out to Dubai House for clarification, the support team confirmed the overpayment and processed a refund for that month.
Service Interruption Resolution: A user experienced a temporary service interruption during a critical time, impacting their experience. Once the issue was resolved, they communicated their concerns to Dubai House. In recognition of the inconvenience, Dubai House offered a refund for the service period affected.
Accidental Add-on Purchase: A user accidentally charged for an add-on feature that they had not intended to purchase. They quickly contacted Dubai House to explain the situation, and the customer service team was able to process the refund for the add-on within a few days.
The Easiest Way to Get a Dubai House Refund
If you're frustrated trying to get a refund from Dubai House—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Dubai House is straightforward and designed to keep you informed at every step. Here are some efficient ways to ensure you're up-to-date on your refund progress:
Check Your Email Regularly: Dubai House sends automatic email notifications regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about any changes or confirmations.
Use the Dubai House Mobile App: If you have the Dubai House mobile app installed, you can receive in-app notifications. Ensure notifications are enabled in your settings to get real-time updates on your refund status.
Visit Your Account Dashboard: Log in to your account on CBL Properties and navigate to the "Orders" section. Here you can find detailed information about your recent transactions and the current status of any refunds.
Review the Billing Section: Go to the "Billing" section in your account settings. This area provides insights into your payment history and a status summary of any pending refunds.
Order History Insights: Each order in your "Order History" will include a refund status indicator. Click on individual orders to see specific updates, including expected timelines for processing the refund.
Customer Support Assistance: If you require further details, you can directly reach out to Dubai House’s customer support via chat or email, referencing your order number for faster assistance.
FAQ
If you forgot to cancel your booking on time, unfortunately, refunds are not typically provided for late cancellations as per our policy. We recommend reviewing the cancellation terms at the time of booking for clarification. If you have further questions, please contact our customer service for assistance.
Refund processing times can vary depending on the payment method used. Typically, it may take anywhere from a few days to up to two weeks for the refund to be reflected in your account. It's advisable to check with your bank or financial institution for specific timelines after the refund has been initiated.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If you still believe there is an error, contact our customer support team directly with your transaction details, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Dubai House, consider reaching out to customer service again for further assistance. You might also want to escalate your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and ensuring all relevant information is provided can help facilitate the process.
If Dubai House refuses to issue a refund, you may want to carefully review their refund policy to ensure all conditions are met. Additionally, consider reaching out to their customer support once more for clarification and assistance regarding your specific situation. Checking your account details for any pertinent information may also provide further insights into the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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