Understanding your billing and subscription details can often take a backseat until an unexpected charge surprises you. If you’ve found yourself in this situation with Face Check ID, this guide is here to help clarify how refunds work, who qualifies for them, and the steps you can take to swiftly request your money back. We aim to provide you with all the necessary information to ensure your experience is smooth and hassle-free.
What You Should Prepare Before Applying For Refund
Account Information: Your Face Check ID account email and any associated usernames.
Transaction ID: Locate the specific transaction ID from your purchase confirmation email or your account order history.
Date of Transaction: Have the exact date when the transaction occurred to help streamline the refund process.
Proof of Purchase: Keep your purchase receipt or order confirmation, which may have been emailed to you or found in your account.
Reason for Refund: Prepare a detailed explanation of why you are requesting a refund, such as service issues or product discrepancies.
Documentation of Issues: If applicable, gather screenshots or records that demonstrate the issues encountered with the service.
Payment Method Details: Be ready to provide information about your payment method, such as the last four digits of your credit card or PayPal account used for the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Face Check ID,
At Face Check ID, we prioritize customer satisfaction and understand that users may have specific circumstances regarding their usage of our services. Eligibility for refunds is determined based on your subscription status and account management situations. By familiarizing yourself with the following criteria, you can better understand your rights and potential eligibility for a refund in the context of Face Check ID's offerings.
Service Activation Issues: If a technical issue prevents you from accessing the Face Check ID services you paid for, you may be eligible for a refund for the affected period.
Service Downtime: If there is an extended period during which you cannot use the services due to maintenance or unforeseen outages, this situation may qualify for a refund consideration.
Account Management Queries: If you have questions or concerns about your subscription status that affect your service access or billing, clarifying these with our support team can help determine your eligibility for adjustments or credits.
Content or Feature Availability: If you find that features or content you expected were not available at the time of service use, you might explore potential refund eligibility based on the context of your usage.
Subscription Cancellation: If you believe your subscription cancellation did not reflect appropriately in your billing cycle, discussing your situation may provide insights into possible adjustments or credits.
For any specific questions regarding your eligibility, we recommend reaching out to Face Check ID's support team for personalized assistance based on your account circumstances.
Step-by-Step Process to Request Your Face Check ID, Refund Like a Pro
If you purchased through FaceCheck ID (.com):
Visit the FaceCheck ID website and log in to your account.
Navigate to the Account section in the main menu.
Look for the Billing History option and select it to view your past transactions.
Identify the specific membership or subscription you want to request a refund for.
Click on the Request Refund link associated with that transaction.
In the request form, mention that the subscription renewed without notice and that you were unaware of the renewal date.
Submit the request and keep an eye on your email for confirmation or further instructions.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions to view your active subscriptions.
Find the FaceCheck ID subscription and tap on it.
Tap on Report a Problem under the subscription details.
Select Request a Refund from the menu options.
Choose Didn’t mean to purchase and explain that the subscription renewed unexpectedly.
Submit your request and monitor your inbox for the outcome.
If you purchased through Google Play Store:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account, then go to Purchase History.
Locate the entry for FaceCheck ID and tap on it.
Click on Refund and follow the prompts.
In the provided text box, specify that the subscription renewed without prior notice.
Submit your refund request and wait for a confirmation email.
If you purchased through Roku:
Log in to your Roku account at my.roku.com.
Select Manage Account on the left sidebar.
Go to Subscriptions to view your active subscriptions.
Find your FaceCheck ID subscription and click on it.
Scroll down and select Cancel subscription.
Follow the cancellation prompts and confirm.
Immediately after canceling, use the Contact Us link under the Help section.
Fill out the form indicating that the subscription was renewed without your awareness.
Submit the form and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Face Check ID, for Refund
Script
Copy
Subject: Refund Request – Face Check ID, Account [Your Email]
Dear Face Check ID Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount] for the billing period on [Billing Date].
Please find attached documentation for your reference.
I would appreciate your confirmation regarding this request within the next 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet approved.
Your request is being reviewed, and you will receive an update shortly.
Processing
The refund is currently being processed through our system.
Please allow 3-5 business days for the refund to be completed.
Refunded
The refund has been successfully issued to your account.
You should see the funds in your account within 3-5 business days.
Partially Refunded
A portion of your payment has been refunded.
Check your account to see the refunded amount; the rest may still be eligible for a refund.
Completed
The refund process has been finalized and closed.
Your refund is complete, and no further actions are required.
Canceled
The refund request has been canceled by the user or the system.
If you believe this is an error, please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Face Check ID provides identity verification services that require user subscriptions. Here are a few realistic scenarios in which users successfully claimed refunds:
Subscription Tier Downgrade: A user realized they had subscribed to a higher-tier plan that included features they didn't need. They contacted customer support to downgrade their subscription and received a refund for the difference in their last payment after a smooth transition to the lower-tier plan.
Service Interruption: A user experienced a temporary service outage during a critical verification process. Upon reaching out to Face Check ID's support, they were informed that service was restored and granted a refund for the downtime period as a courtesy.
Account Mismanagement: A user mismanaged their account settings and accidentally overpaid for an extended subscription period. After contacting support for clarification, they were assisted in resolving the issue and received a refund for the extra payment made.
Billing Inquiry Clarification: A user noticed a charge on their bill that was unclear. After reaching out to Face Check ID, they learned it was related to a temporary promotional offer they had opted into. The user requested the reversal of the charge and received a refund for that specific billing amount.
The Easiest Way to Get a Face Check ID, Refund
If you're frustrated trying to get a refund from Face Check ID,—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Face Check ID is straightforward and user-friendly. To ensure you stay updated on any changes regarding your refund, follow these efficient tracking tips:
Check Your Email: Face Check ID sends email notifications to keep you informed about your refund status. Look for emails with the subject lines including "Refund Update" or "Your Refund Status" for the most accurate and up-to-date information.
Use the Mobile App: If you have the Face Check ID mobile app, access it to receive real-time notifications about your refund. Make sure your app notifications are enabled to get the latest updates promptly.
Visit Your Account Dashboard: Log in to your Face Check ID account and navigate to the Order History section. Here, you’ll find detailed information about your refund request, including the date it was processed and any updates on the associated status.
Billing Section Insights: Within your account settings, check the Billing Section for a comprehensive overview of your transaction history, including refund details. This section provides key insights on when you can expect your funds to be returned.
Track Progress Updates: Face Check ID provides specific information regarding the refund process, including stages like "Pending Approval" or "Refund Processed." Stay tuned to these updates to get a clear understanding of where your refund stands.
FAQ
If you forget to cancel your subscription on time, the policy generally does not allow for a refund for the period that has already been charged. It's always best to reach out to customer support to discuss your situation, as they may offer guidance or alternatives depending on the circumstances.
Refund processing times can vary depending on your bank or payment provider. Generally, once a refund is initiated, it may take 5 to 10 business days for the amount to appear in your account. It's always a good idea to check with your financial institution for specific timelines.
If you see a charge but do not have an active subscription with Face Check ID, please first check your account details to ensure all subscriptions are up to date. If you still believe there is an error, contact our customer support team directly through the app or website, and they will assist you in resolving the issue.
If you're unable to receive a refund directly from Face Check ID, you might consider reaching out to customer service for further assistance. Additionally, escalating your request within the support system may provide more options. Reviewing your account details and usage history can also help clarify your situation.
If Face Check ID refuses to issue a refund, you can start by reviewing their refund policy to understand the criteria and process. Additionally, consider reaching out to their customer support again for further clarification or to discuss your situation in more detail. Checking your account details may also help ensure all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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