How to Get a Farrow & Ball Refund

• Order Number: Locate the specific order number for the items you are seeking to return, which can be found in your order confirmation email.
• Purchase Date: Verify the purchase date as you need to ensure it falls within the return policy timeframe.
• Proof of Purchase: Keep a copy of your original invoice or purchase receipt that details the items purchased.
• Product Condition: Ensure the items are in unused and resalable condition, as you may need to attest to this before processing a refund.
• Color Samples and Test Pots: If applicable, have any unused sample pots or test pots you wish to return ready, as they may need to be sent back in their original packaging.
• Photos of the Product: Take clear photographs of the products, especially if they are damaged or not as described, to provide evidence with your refund request.
• Account Information: If you created an account during your purchase, be prepared to log in and access your order history for more details.
• Refund Method Preferences: Know how you would prefer to receive your refund, whether back to the original payment method or through store credit, as this may be asked during the process.
• Contact Information: Have your current contact details ready, including email and phone number, for communication regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

Farrow & Ball offers a range of premium paints and wallpapers, and understanding users' rights regarding refunds is essential for a satisfactory shopping experience. The refund eligibility can vary based on the type of product or service purchased, as well as the circumstances surrounding the request for a refund. Below are specific situations where users might find themselves eligible for a refund from Farrow & Ball.

• Incorrect Products Received: If a customer receives a product that does not match their order, such as the wrong color or type of paint or wallpaper, they may qualify for a refund.
• Damaged Goods: In cases where items arrive damaged or defective, users may be eligible for a full refund or exchange, depending on the condition of the product upon delivery.
• Order Cancellation: If a customer cancels their order before it’s shipped, they might be eligible for a refund, especially if they notify Farrow & Ball within a designated time frame.
• Return of Unused Items: Unused products that are returned within a specified period, in original packaging and condition, may qualify for a refund. This typically applies to paint and wallpaper rolls.
• Quality Issues: If customers experience quality issues with products that do not meet the promised standards, they might be eligible for a refund after assessment of the situation by Farrow & Ball.

For any request regarding refunds, it’s advisable for users to check the specific terms and conditions associated with their purchase and to reach out directly to Farrow & Ball for assistance with their individual circumstances.

At Farrow & Ball, customers often seek refunds due to order-related issues or product satisfaction. Here are some specific scenarios where users successfully claimed refunds:

• Incorrect Color Delivery: A customer ordered a specific paint color for their living room, but received the wrong shade. After contacting customer service, they provided proof of the mix-up, and Farrow & Ball promptly issued a refund for the incorrectly delivered paint, allowing the customer to reorder the right color.
• Damaged Wallpaper Rolls: After receiving their wallpaper order, a customer discovered that one of the rolls had been damaged during shipping. They reached out to Farrow & Ball with photos of the damaged product, and a refund was processed swiftly, enabling them to choose a replacement roll without any hassle.
• Unsatisfactory Paint Finish: A customer experienced issues with the paint finish not matching their expectations. Upon reviewing their feedback, Farrow & Ball arranged for a refund after confirming the dissatisfaction, allowing them to explore alternative options that better fit their vision.
• Late Delivery: When a customer’s wallpaper order arrived later than the promised delivery date, they contacted Farrow & Ball to express their concerns. The company acknowledged the situation and provided a refund for the shipping cost, demonstrating their commitment to customer satisfaction.

Tracking your refund status with Farrow & Ball can be done efficiently by utilizing their dedicated communication and tools. Here are the best ways to stay updated on your refund progress:

• Email Notifications: Keep an eye on your email inbox for updates from Farrow & Ball. They typically send notifications when your refund request is received, processed, and completed. Look for subject lines mentioning refunds for quick access.
• Account Dashboard: Log in to your Farrow & Ball account and navigate to the 'Order History' section. Here, you can view detailed information about your past purchases, including the status of any pending refunds.
• Order History Insights: In your account's 'Order History', you will find the refund status alongside each respective order. It will indicate whether the refund is in progress or completed.
• Mobile App Alerts: If you are using the Farrow & Ball mobile app, you can enable push notifications to receive immediate updates about your refund status directly on your phone.
• Customer Support: If you have any questions regarding your refund, you can reach out to Farrow & Ball’s customer support. They can provide specific details about your refund progress if needed.