Understanding billing can be an afterthought until an unexpected charge arises, such as an automatic subscription renewal. This guide is designed to clarify how refunds work within the FatCats rewards program, detailing who is eligible and outlining the straightforward steps to request a refund efficiently. Whether you're navigating a recent charge or simply seeking to learn more about the refund process, we're here to provide clear and helpful information.
What You Should Prepare Before Applying For Refund
Transaction ID: Ensure you have your unique transaction ID from the original purchase.
Account Information: Have your FatCats rewards account details ready, including the registered email address and password.
Purchase Date: Note the specific date of the transaction for reference in your refund request.
Service/Product Details: Gather details about the specific service or product you are requesting a refund for (e.g., a particular game, meal package, event ticket).
Reason for Refund: Provide a clear explanation of why you are seeking a refund, including any relevant issues encountered.
Proof of Purchase: Attach any receipts or confirmation emails that were sent to you post-purchase.
Previous Correspondence: If applicable, include any email exchanges or correspondence with FatCats support regarding the issue.
Timeframe: Be aware of the refund eligibility timeframe as specified in the FatCats policies.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Cash
Immediate
Gift Card
1-2 working days
Mobile Payment (e.g. Apple Pay, Google Pay)
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from FatCats rewards program
The FatCats Rewards Program provides members with opportunities to earn rewards through purchases and participation in various activities at FatCats venues. Understanding your rights and eligibility for refunds within this rewards program is essential. Membership offers great benefits, but there may be specific scenarios where members could explore refund options.
Refund eligibility for the FatCats Rewards Program could apply in situations such as:
Account Management Queries: If a member believes that there has been an issue with the points earned or redeemed on their account, they may inquire about correcting or adjusting their points balance.
Subscription Status Inquiries: Members who have signed up for any subscription-related benefits could explore options related to any discrepancies in benefits received or applied to their account.
Event or Activity Cancellations: If a specific event or member activity is canceled, members might be eligible for refunds on any associated costs incurred for participation.
Promotional Offer Adjustments: Members who believe they did not receive a promotional offer or incentive that was applicable during a transaction may seek clarification and possibly a refund for that difference.
Administrative Errors: In the rare case of discrepancies due to administrative reasons (for instance, point misallocations), members could discuss potential adjustments or refunds relevant to their account activity.
For comprehensive details on refund eligibility and procedures, members are encouraged to refer to the program's official guidelines or contact customer support for personalized assistance regarding their specific situation.
Step-by-Step Process to Request Your FatCats rewards program Refund Like a Pro
Note in your message: "The subscription renewed without notice", which helps indicate your situation.
Express that your account has been unused to strengthen your case.
Submit your request and await confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the FatCats rewards program subscription.
Tap Cancel Subscription if needed to proceed with the refund.
Return to the Subscriptions section and select "FatCats" again.
Tap on Report a Problem under the subscription details.
In your report: Mention that the subscription renewed unexpectedly.
Emphasize you have not utilized the account or benefits recently.
Submit the report and wait for a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the FatCats rewards program subscription.
Tap on Manage then select Cancel Subscription.
After cancelling, go back to the subscription details and tap on Request a Refund.
In your request: State clearly that the subscription was renewed without your consent.
Stress the fact that you have not taken advantage of the subscription or its benefits.
Submit the request to initiate the refund process.
If you purchased through Roku:
Go to the Roku Home Screen.
Scroll down to Streaming Channels and select it.
Select My Channels and locate the FatCats channel.
Press the * (asterisk) button on your remote over the FatCats channel.
Select Manage Subscription.
Click on Cancel Subscription to stop further charges.
Visit the Roku website and log into your account.
Navigate to Manage Your Subscriptions and find FatCats.
Select Request Refund.
When filling out the form: Indicate that the renewal was unexpected.
Mention that the account has been inactive to substantiate your request.
Submit the form and await confirmation from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to FatCats rewards program for Refund
Script
Copy
Subject: Refund Request – FatCats rewards program Account [Your Email]
Dear FatCats Rewards Team,
I hope this message finds you well.
I am writing to request a refund due to [describe reason]. I would like to request a refund of [Amount].
Attached to this email are the relevant documents that may assist in processing my request.
Please confirm receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once the status changes; typically takes 1-3 business days.
Processing
Your refund is being processed by our team.
Expect the refund to be completed shortly; usually within 2-5 business days.
Refunded
Your refund has been successfully processed.
The amount will be credited back to your original payment method shortly.
Partially Refunded
A portion of your purchase has been refunded.
Check your account for the credited amount; the remainder is non-refundable.
Completed
The refund process is fully completed.
You should see the funds in your account; this status signifies closure.
Canceled
Your refund request has been canceled.
This can't be undone; if you need further assistance, contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the FatCats rewards program, users occasionally find themselves needing to navigate refund requests due to various circumstances. Here are some real user scenarios where refunds were successfully claimed:
Change in Subscription Plans: A user decided to upgrade from a basic to a premium subscription but realized shortly after that the upgraded plan did not fit their needs as expected. They contacted customer support within the refund period and successfully received a refund for the premium upgrade while returning to their original plan.
Event Cancellation: After purchasing a special event package through the FatCats rewards program, a user received notification that the event was canceled due to unforeseen circumstances. They promptly reached out to customer service and were able to obtain a full refund for the cost of the package.
Unexpected Billing Cycle Changes: A user noticed that their subscription was charged earlier than anticipated. Upon reviewing their account details, they discovered a change in the billing cycle initiated through settings. After contacting support to clarify and confirm the change, they were granted a refund for the additional charge.
Account Management Errors: A user accidentally enrolled in a service feature that they did not wish to use. By accessing their account management section, they noted the error and reached out to customer support. They successfully received a refund for the charge related to the mistakenly activated feature.
The Easiest Way to Get a FatCats rewards program Refund
If you're frustrated trying to get a refund from FatCats rewards program—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status within the FatCats rewards program can be straightforward if you know where to look. Here are some specific tips to help you stay updated on your refund progress efficiently.
Check Your Email: FatCats frequently sends out refund status updates via email. Look for messages from support@fatcatsfun.com with the subject line indicating refund information. These emails will include essential details about your refund request and any actions needed from your side.
Use the Mobile App: If you are using the FatCats mobile app, navigate to the Account Dashboard. From there, tap on Orders and then select Refund Status. This section will provide real-time updates on your refund process.
Visit Your Account Settings: Log into your FatCats account on the website and go to the Account Settings section. Under Billing, you will see a list of your recent transactions, including any refunds currently being processed.
Monitor Your Order History: The Order History page is another reliable source for tracking your refund. Each order entry provides detailed information, including the current status of refunds associated with that purchase.
Notifications: Make sure your notification settings in the app and your account preferences are enabled. FatCats sends in-app notifications for updates concerning your refunds, ensuring you stay informed in real-time.
Refund Timeline Details: In your refund status, you'll find information such as the estimated time for completion and the processing stage. This will help you understand how long you might expect before the refund is credited back to your account.
FAQ
Refunds for missed cancellations in the FatCats rewards program are generally not offered. It’s important to review the cancellation policy and ensure timely cancellation to avoid charges. For further assistance, please contact customer support.
Refund processing times can vary depending on your financial institution. Generally, you may see the refund reflected in your account within 5 to 7 business days after it has been processed. If you have further questions about your specific situation, please contact customer service for assistance.
If you see a charge but believe you don’t have an active subscription, please start by checking your account settings on the FatCats website to verify your subscription status. If you still have questions or need assistance, contact our customer support team through the website for further clarification and guidance on resolving the issue.
If you're unable to secure a refund directly through the FatCats rewards program, consider reaching out to customer service again for further assistance. You may also escalate your request within the support system for additional review. Additionally, reviewing your account details may help clarify any potential issues.
If the FatCats rewards program refuses to issue a refund, consider reviewing the refund policy for clarity on eligibility criteria. Alternatively, you can contact customer support for further assistance or clarification regarding your request. Ensuring all account details are accurate may also help facilitate the review process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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