Managing a fitness subscription can sometimes lead to unexpected charges, especially when an automatic renewal occurs. This guide is designed to help you navigate the Fazeek Fitness refund process smoothly. Here, you will learn about eligibility for refunds and the simple steps to request your money back efficiently. Our goal is to ensure you feel supported and informed as you manage your Fazeek Fitness experience.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your confirmation email or Fazeek Fitness account.
Account Username: Have your Fazeek Fitness account username ready for verification purposes.
Transaction ID: Provide the specific transaction ID related to the purchase you wish to refund.
Purchase Date: Note the exact date of your purchase to facilitate the refund inquiry.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund, whether it's due to dissatisfaction with services or billing issues.
Usage Details: If applicable, summarize any usage of the service, including dates and types of services used.
Method of Payment: Be ready to confirm the payment method used for the transaction (credit card, PayPal, etc.).
Refund Policy Familiarity: Review Fazeek Fitness's refund policy for eligibility criteria and timelines.
Contact Information: Ensure your email and phone number associated with your account are up to date for follow-ups.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fazeek Fitness
At Fazeek Fitness, we strive to provide our users with a high-quality fitness experience, whether through our in-person classes or digital content. Understanding your rights regarding refunds is crucial, especially when managing subscriptions and utilizing our services. These rights ensure that you can enjoy our offerings while feeling secure about your purchases.
Refund eligibility at Fazeek Fitness may apply to specific situations as outlined below:
Subscription Cancellation within the Grace Period: If you decide to cancel your subscription within the designated grace period, you may qualify for a refund on your most recent payment.
Service Disruptions: If you experience significant, unexpected disruptions to our services, such as extended outages of our online platform, you might be eligible for a refund corresponding to the duration of the disruption.
Billing Errors: In cases where a billing error occurs, such as an incorrect charge for your subscription tier, you may qualify for a refund for the amount billed in error.
Class or Event Cancellations: If a class or scheduled event is canceled by Fazeek Fitness and you have already paid for it, you may be eligible for a refund for that specific class or event.
Membership Freezes: If you need to temporarily freeze your membership, and it is not honored under the terms of your agreement, you could inquire about refund eligibility for any unused portion of your membership during the freeze period.
For specific inquiries regarding your account or to discuss potential eligibility for a refund, please contact our customer service team, who will be happy to assist you further.
Step-by-Step Process to Request Your Fazeek Fitness Refund Like a Pro
If you purchased through FazeekFitness.com:
Visit fazeekfit.com.
Scroll down to the bottom of the page and click on Contact Us.
Select Membership Inquiries from the dropdown menu.
Fill out the contact form. In the message, mention that the subscription renewed without notice.
Include your user name and email associated with the account.
Press Submit and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Fazeek Fitness subscription in the list.
Tap Cancel Subscription if you haven't done so already.
Go back and tap Report a Problem.
Select the Fazeek Fitness subscription and choose Request a Refund.
In the message, mention the renewal was unexpected.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find Fazeek Fitness in your subscriptions list.
Tap on it and select Manage.
Tap Cancel Subscription.
Go back to the Play Store home page, tap on the Menu again.
Scroll down and select Account then tap Purchase History.
Locate your Fazeek Fitness charge and select it.
Tap Request a Refund and mention that your account has been unused.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on My Account at the top of the page.
Scroll down to Manage Your Subscriptions.
Locate your Fazeek Fitness subscription.
Click on Cancel Subscription if you haven't done so already.
Return to the home page and click on Help in the bottom right corner.
Submit a support request, detailing your subscription and mentioning the unexpected renewal.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation that occurred on [Billing Date]: [describe reason]
I would like to request a refund of [Amount].
Attached to this email, you will find relevant documentation to support my request.
Could you please confirm the status of my request within the next 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This means we are still processing your refund and you will be notified once it has been approved.
Processing
Your refund is currently being processed by our team.
We are working on your request and it typically takes 3-5 business days to complete.
Refunded
Your refund has been successfully issued.
The funds will appear back in your account within 5-7 business days depending on your bank.
Partially Refunded
A portion of your order has been refunded.
This applies if you returned some items from your order. Please check your email for details on the refund amount.
Completed
Your refund process is fully complete.
You should have received your funds, and the transaction is finalized.
Cancelled
Your refund request has been cancelled.
If you wish to pursue a refund again, please contact our customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Fazeek Fitness, we aim to provide an excellent experience for our users. Occasionally, users may seek refunds for various reasons related to their subscription or service use. Here are some real user scenarios where refunds were successfully claimed:
Accidental Subscription Overlap: A user intended to switch from a monthly to an annual plan but mistakenly renewed their monthly subscription while the previous one was still active. After realizing the overlap, they contacted Fazeek Fitness support, provided their subscription details, and received a refund for the extra month without hassle.
Service Interruption: A user faced a temporary service outage during a scheduled virtual training session. Due to the inconvenience, they reached out for clarification and were promptly issued a refund for that session, expressing appreciation for the quick resolution.
Change in Fitness Goals: A long-term subscriber decided to pause their membership due to personal circumstances. They contacted Fazeek Fitness to discuss options and were granted a refund for the unused portion of their current subscription, aligning with the company’s flexible policy on membership adjustments.
Workshop Cancellation: A user registered for an exclusive fitness workshop that was later canceled by Fazeek Fitness due to unforeseen circumstances. They received a prompt notification and were refunded the workshop fee in full, ensuring their satisfaction with Fazeek Fitness's customer service.
The Easiest Way to Get a Fazeek Fitness Refund
If you're frustrated trying to get a refund from Fazeek Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Fazeek Fitness is straightforward and efficient. To ensure you stay updated on your refund progress, follow the specific guidelines outlined below:
Email Notifications: Once your refund request is processed, Fazeek Fitness will send you an email confirmation. Keep an eye on your inbox for messages with the subject line "Refund Update" which will include important details regarding the status of your refund.
Account Dashboard: Log into your Fazeek Fitness account and navigate to the Order History section. Here, you will find a detailed list of your orders along with their current refund statuses. Click on any specific order to view more information.
In-App Notifications: If you use the Fazeek Fitness mobile app, make sure to enable notifications. The app will send you real-time updates on your refund status, so you’re always informed of any changes.
Billing Section: Check the Billing section within your account settings for an overview of processing refunds. This area will outline any pending refunds and expected timelines for completion.
Customer Support: If you're unable to find the information you need, use the live chat feature or submit a support ticket through your Fazeek Fitness account. Our team is dedicated to providing swift assistance for any refund inquiries.
FAQ
Unfortunately, if you forget to cancel your membership before the renewal date, we are unable to process a refund for that billing cycle. We encourage our users to keep track of their renewal dates and utilize the cancellation option in advance to avoid any charges.
Refunds typically take 5-10 business days to process once initiated. The exact time may vary depending on your bank or payment provider, so please allow for this timeframe before reaching out for an update. We appreciate your patience during this process.
If you see a charge but do not have an active subscription, please first check your account for any pending or overlooked subscriptions. If you still believe the charge is incorrect, contact our customer support team with your account details and transaction information for further assistance.
If you're unable to receive a refund directly from Fazeek Fitness, consider reaching out to their customer service again for further assistance. You may also want to escalate your request within their support system or review your account details to ensure all information is accurate and up to date.
If Fazeek Fitness refuses to issue a refund, you may want to carefully review their refund policy to ensure all requirements were met. Additionally, consider reaching out to customer support again for further clarification on the decision or to explore other options that may be available to you. Checking your account details may also provide insight into your eligibility for a refund.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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