How to Get a FDM Refund

• Membership Number: Have your FDM membership number ready, as it's essential for processing your refund request.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for, as it will help identify your payment in their system.
• Service Details: Provide detailed information about the service or product purchased (e.g., type of vehicle insurance, travel service) to clarify the basis for your refund request.
• Purchase Date: Note the date of purchase to ensure the refund request is within the applicable timeframe.
• Refund Reason: Clearly state the reason for the refund, whether it’s due to service dissatisfaction, policy changes, or unmet expectations.
• Supporting Documentation: Gather any related emails, confirmations, or communication with FDM that support your request.
• Proof of Payment: Include evidence of the original payment, such as bank statements or payment receipts.
• Contact Information: Ensure your current contact information is up to date for follow-up communications regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

FDM (fdm.dk) provides a range of services and products related to vehicle-related services, including member benefits, insurance, and travel-related services. Users engaging with FDM may have specific rights regarding refunds based on their circumstances and service inquiries. Understanding your eligibility for a refund is essential, especially in relation to your account status and the nature of the services you have engaged with.

The following situations may qualify you for a refund with FDM:

• Membership Cancellation: If you decide to cancel your membership and have not utilized any services or benefits linked to your membership during the billing period, you may be eligible for a refund of your membership fee.
• Service Non-Utilization: If you have purchased a specific service that you were unable to fully utilize due to factors such as scheduling conflicts or other personal reasons, you might qualify for a partial refund, depending on the service's terms.
• Travel Changes: In the case of travel-related services, if you have had to cancel due to unforeseen circumstances, such as illness or emergency situations, you may be eligible for a refund based on the specific travel policies applicable at the time of booking.
• Service Discrepancies: If there was a service that did not meet your expectations based on what was outlined at the time of purchase, you might inquire about a refund, contingent upon FDM's service satisfaction policies.
• Insurance Policy Adjustments: For insurance-related services, if changes to your policy occur that affect your premium or coverage, you may be able to seek a refund for any adjustments made prior to the policy's effective date.

It is advisable to familiarize yourself with FDM's specific policies or contact their customer support for further inquiries regarding your account or service. Each situation will be reviewed on a case-by-case basis to determine eligibility for a refund.

FDM offers various services to its members, including assistance with travel, automotive, and insurance matters. Here are some specific scenarios where users successfully claimed refunds:

• Travel Insurance Cancellation: A user booked a comprehensive travel insurance policy through FDM for an upcoming trip. Unfortunately, due to unforeseen circumstances, they had to cancel their travel plans. After providing the required documentation, the user successfully claimed a refund for the unused insurance premium.
• Membership Fee Adjustment: A long-term member of FDM realized they had signed up for a premium service they no longer needed. By reaching out to customer support, the member requested a refund for the remaining balance of their premium subscription, which was promptly processed after confirming their current service requirements.
• Automotive Consultation Refund: A member scheduled an automotive consultation through FDM but, due to last-minute changes, could not attend. After communicating with the customer service team, they received a full refund for the consultation fee, which allowed them to reschedule for a later date without any financial loss.
• Unintended Service Renewal: A user mistakenly activated an additional service subscription along with their FDM membership. Upon noticing the extra charge on their account, they contacted support within the refund period. FDM promptly issued a refund for the additional service, making the user feel valued and understood.

Tracking your refund status with FDM is streamlined and user-friendly. Here are some efficient methods to stay updated on your refund:

• Check Your Email: FDM sends email notifications for each step of the refund process. Look for emails titled "Refund Update" to receive timely updates regarding your refund status.
• Use the FDM Mobile App: If you're using the FDM mobile app, navigate to the "My Orders" section. Here, you can find a detailed view of your refund status, including approval and processing times.
• Visit Your Account Dashboard: Log into your FDM account and go to the "Order History" section. Each order will display its current refund status, including information on any delays or additional processing requirements.
• Billing Section Insights: In the "Billing" section of your account, you can track any financial transactions, including pending refunds. This area provides an overview of your account balance and refunds in progress.
• Contact Customer Support: If you have questions or need clarification about your refund status, FDM's customer support is available via live chat or email. Have your order number ready for quicker assistance.