Navigating billing matters can often be an afterthought until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how the refund process works for FEI.TV, detailing who is eligible for refunds and providing straightforward steps to request your money back efficiently. Our goal is to ensure you have all the information you need to handle any billing concerns with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your FEI.TV account details ready, including the email address associated with your account and the username.
Order Confirmation: Locate your order confirmation email or receipt, which includes the transaction ID for the service or event you are seeking a refund for.
Refund Reason: Clearly articulate the reason for your refund request, such as technical issues, event cancellation, or dissatisfaction with the service.
Transaction History: Access your account transaction history to identify the specific charge you are disputing, including the date and amount.
Documentation of Issues: Gather any screenshots or documentation that demonstrate the problem you encountered, such as error messages or streaming issues.
Terms of Service Review: Familiarize yourself with FEI.TV's refund policy and terms of service to ensure your request qualifies under their guidelines.
Contact Information: Prepare your contact details for follow-up, and ensure you regularly check your email for responses from FEI.TV.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from FEI.TV
At FEI.TV, users enjoy access to a wide variety of equestrian sports content through subscription-based services. As a subscriber, understanding your rights and eligibility for a refund is important in managing your account effectively. FEI.TV aims to provide comprehensive access to live events, replays, and exclusive content, and it has specific criteria that determine when a refund may be applicable.
Subscription Cancellation: If you cancel your subscription and do not receive access to content that was expected during the billing cycle, you may qualify for a pro-rated refund for the remaining period.
Service Outages: In cases where a live event or significant content is unavailable due to technical issues, users may be eligible for a refund for that specific event or content access.
Content Accessibility: If specific content you were promised access to is missing or not functioning correctly, you might be eligible for a refund for that particular content access.
Monthly Subscriptions: For users on a monthly plan, if you encounter a billing issue that affects your access, clarifying your account situation may result in a refund for the impacted period.
Trial Periods: If you signed up for a trial period and decide to cancel before the subscription begins, you could qualify for a full refund of any upfront charges made.
Step-by-Step Process to Request Your FEI.TV Refund Like a Pro
If you purchased through FEI.TV.com:
Visit the FEI.org website and log in to your account.
Navigate to the Account Settings section.
Click on Billing or Subscriptions.
Locate the recent charge and select Request Refund.
In the refund request form, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit the form and check your email for confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Tap on Subscriptions.
Select the FEI.TV subscription.
Tap on Report a Problem or Cancel Subscription (if needed).
When completing your report, state that the subscription renewed without notice and note that you did not use the service.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and select the FEI.TV subscription.
Tap on Manage, then Request a Refund.
In your request, highlight that the subscription renewed without notice and emphasize that you have not used the service.
Submit the request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to the Manage Account section.
Select Subscriptions to find your FEI.TV subscription.
Click on Cancel Subscription if needed.
Locate the Contact Us or Help section for refunds.
When you reach out, mention that the subscription renewed without notice and stressed that the account was not utilized.
Submit your inquiry and await a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached any relevant documentation to support my request.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is awaiting approval. Please allow up to 5 business days for processing.
Processing
The refund request is being processed by our team.
Your refund is currently in progress. You will receive an update once it's completed.
Refunded
The refund has been successfully completed.
The amount has been credited back to your original payment method. Check your account for confirmation.
Partially Refunded
A portion of the refund has been processed.
Only part of your transaction has been refunded. Check your account for details on the amount refunded.
Completed
The refund process has been finalized.
The refund is fully processed, and you should see the credit in your account shortly.
Denied
The refund request was rejected by our team.
Your request did not meet the criteria for a refund. Please check the policy or contact support for more information.
Canceled
The refund request has been canceled.
You have withdrawn your request for a refund and no further action is required.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding the process of managing subscriptions and services can sometimes lead to users needing refunds. Here are some real user scenarios of how refunds were successfully claimed by users of FEI.TV:
A user chose a monthly subscription for FEI.TV to gain access to live equestrian events but realized they wouldn't be able to attend any that month. After contacting customer support about a refund for the month, they were promptly credited back the amount per the service's refund policy.
After accidentally upgrading to a premium plan that offered additional features, a user decided that the standard plan was sufficient for their needs. They reached out to FEI.TV's support team to downgrade their subscription and received a refund for the difference in pricing promptly.
A user experienced a temporary service interruption during a significant live event. After reporting the issue and indicating their dissatisfaction, FEI.TV's customer service team provided a refund for the event viewing fee as a gesture of goodwill.
While trying to access a specific training video, a user found that it was no longer available due to licensing expiration. Upon informing FEI.TV’s support, they were offered a refund for that specific purchase, as it was not accessible as promised.
The Easiest Way to Get a FEI.TV Refund
If you're frustrated trying to get a refund from FEI.TV—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently on FEI.TV can streamline your experience and keep you informed about your transactions. Here are the specific steps and tools available to monitor your refund progress:
Email Notifications: Keep an eye on your registered email account for updates on your refund status. FEI.TV sends confirmation emails once your refund request has been processed, along with any relevant details.
In-App Notifications: If you use the FEI.TV mobile app, check the notifications tab. You may receive real-time updates about your refund status directly through the app.
Account Dashboard: Log into your FEI.TV account and navigate to the Order History section of your dashboard. Here, you will find a detailed list of all transactions, including their refund status.
Billing Section: Access the Billing section under Account Settings for a more detailed breakdown of your financial transactions and specific refund statuses for each order.
Refund Progress Details: Once a refund is initiated, you will often see its progress, such as 'Pending', 'Processed', or 'Failed', enabling you to understand where it stands in the refund process.
Customer Support: If you encounter any issues, utilize the FEI.TV support resources. You can reach out directly through the app or website for any specific inquiries regarding your refund that may not be covered online.
FAQ
Refunds for subscriptions on FEI.TV are typically not issued for late cancellations. If you forget to cancel before the renewal date, the charge will apply for the upcoming billing period. We recommend reviewing your subscription settings and cancellation policy for more details to avoid any unexpected charges.
Refund processing times can vary depending on the payment method used. Generally, once a refund is initiated, it may take 5 to 10 business days for the transaction to reflect in your account. Please check with your bank or payment provider for specific details regarding their processing times.
If you see a charge from FEI.TV but do not have an active subscription, please first verify your account status by logging into your FEI.TV account. If you still have questions or need assistance, contact FEI.TV customer support for clarification and guidance on resolving the charge.
If you are unable to obtain a refund directly from FEI.TV, consider reaching out to their customer service again for further assistance or clarification. Additionally, you might explore escalating your inquiry within their support system to ensure it is addressed. Checking your account details for any relevant information could also provide further insight into your situation.
If FEI.TV refuses to issue a refund, you may want to take another look at their refund policy to understand the specific conditions that apply. Additionally, consider reaching out to their support team again for clarification or to discuss your situation in more detail. Checking your account details to ensure everything is in order may also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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