How to Get a Fellow Refund

• Order Number: Locate your specific order number from your recent purchase on Fellow's website.
• Purchase Date: Note the date when the transaction was made to reference in your request.
• Account Information: Have your account details handy, including the email address linked to your Fellow account.
• Payment Confirmation: Keep a copy of the payment confirmation or transaction receipt from your bank or credit card statement.
• Product Condition: Ensure that the item is in its original condition with all accessories included, as per Fellow's return policy.
• Reason for Return: Prepare a clear explanation for your refund request, specifying any issues with the product.
• Photos of the Item: Take clear photos of the product, especially if it's damaged or defective, to include in your refund request.
• Fellow Returns Label: If you have one, make sure to include the provided returns label when sending the item back.
• Contact Information: Provide your current contact telephone number to facilitate communication with Fellow's customer service.

At Fellow, we provide high-quality coffee products and equipment designed to enhance your brewing experience. We understand that there may be situations where you might seek a refund based on your purchase or subscription status. Below, we outline the scenarios that might qualify for a refund consideration based on Fellow's guidelines.

• Defective Products: If you receive a product that is defective or malfunctioning upon delivery, you may be eligible for a refund or exchange. Please review our warranty details for specific eligibility criteria.
• Order Issues: In instances where the wrong item was shipped or if an item is damaged during transit, customers can reach out for assistance with potential refund options.
• Subscription Management: If you are subscribed to a recurring delivery of coffee or related products and have questions regarding billing cycles or missed shipments, you may inquire about your eligibility for refunds based on these circumstances.
• Return Policy: Fellow offers a return policy that typically allows for returns within a specified timeframe for many products. If a return is initiated within this period, it might lead to a refund pending product condition.
• Customer Support Requests: If you have specific questions related to your order history or subscription status that may affect your eligibility for a refund, our customer support team is available to assist you.

It is important to stay informed about Fellow's specific refund policies and timelines. For personalized assistance, customers are encouraged to reach out to our support team regarding any refund inquiries.

At Fellow, we understand that sometimes situations arise where users may need to request a refund. Here are some realistic scenarios illustrating when and how refunds were successfully claimed by Fellow customers:

• Subscription Downgrade: A customer decided to downgrade their subscription plan after realizing that they no longer needed all the features of their higher tier. After consulting with support, they were able to receive a prorated refund for the unused portion of their previous subscription.
• Accidental Purchase: A user accidentally purchased a coffee brewing product instead of the cleaning supplies they intended to buy. They promptly reached out to Fellow's customer service, explained the situation, and successfully processed a refund, allowing them to place the correct order right away.
• Shipping Delay: A customer experienced an unexpected delay in receiving their order due to shipping issues. After reaching out to Fellow's support team, they were granted a partial refund as a courtesy for the inconvenience caused by the delay, which made the resolution satisfactory.
• Product Return: After receiving a pour-over coffee maker, a user found it didn’t meet their expectations. They followed Fellow's return policy and communicated their feedback. Once the product was returned, they received a full refund promptly, ensuring a smooth experience.

Tracking your refund status at Fellow is straightforward, thanks to our integrated systems designed to keep you informed. Here are some efficient ways to stay updated on your refund status:

• Email Notifications: After initiating a refund, check your email for updates directly from Fellow. We send confirmation emails upon processing refunds and additional updates as your request progresses.
• Account Dashboard: Log into your Fellow account and navigate to the 'Order History' section. Here, you can view the status of your refund, including whether it's been processed or is still pending.
• In-App Notifications: If you use the Fellow mobile app, keep an eye on the notifications section. We provide timely updates regarding your refund status through in-app messages.
• Billing Section: You can also check the 'Billing' section of your account settings. This area provides detailed information about recent transactions, including any initiated refunds.
• Progress Updates: For each refund request, we give approximate timelines for processing, so you know when to expect the funds to return to your original payment method.