How to Get a Felyx Refund

• Account Information: Your Felyx account email and password for verification.
• Transaction ID: The unique identifier of the ride or service for which you're requesting a refund.
• Ride Details: The date and time of the ride, as well as the pickup and drop-off locations.
• Proof of Payment: A screenshot or PDF of the transaction receipt confirming the charge.
• Reason for Refund: A brief explanation of why you're requesting the refund, ensuring it's specific to Felyx's refund policy.
• App Version: Information on the Felyx app version you are using at the time of the issue, if relevant.
• Customer Support Interaction: Any prior communication with Felyx customer service regarding the issue, including ticket numbers or email correspondence.
• Loyalty Program Details: If applicable, your membership details in case your account has special provisions for refunds.
• Photographic Evidence: Photos from the ride, if relevant, that support your refund request (e.g., damage, service issues).

Felyx provides electric scooter rental services, and users have specific rights regarding refunds based on their account management and transaction circumstances. Understanding when you might be eligible for a refund can help ensure a smooth experience with Felyx.

• Unexpected Service Interruptions: If the service was interrupted due to technical issues or maintenance, users may be eligible for a refund for the time that services were unavailable.
• Account Management Errors: In instances where users believe they've been charged incorrectly due to account management issues, such as accidental booking of rides, there may be eligibility for a refund pending review.
• Ineligible Promotions: If a user applies for a promotional offer that requires specific conditions and it is found that those were not met due to a technical glitch in the application process, they might be eligible for a refund or credit.
• Invalid Charges Due to App Malfunction: If users experience issues with the Felyx app that lead to unexpected charges, they might qualify for a refund after the situation is reviewed.

For any of these situations, it’s recommended that users contact Felyx’s customer support for clarification and to discuss potential refunds based on their unique circumstances.

Felyx, known for its intuitive scooter-sharing service, has streamlined the process for users to claim refunds in various situations. Below are some specific user scenarios detailing how refunds were successfully claimed.

• Accidental Suspension: A user accidentally suspended their account while trying to change their subscription plan. After realizing the mistake, they contacted Felyx support, clarified the situation, and received a full refund for the unused time on their original plan.
• Service Interruption: During a weekend event, a service outage affected multiple users' rides. One user experienced difficulties accessing their scooter during this time. They reported the issue through the Felyx app and were promptly issued a refund for the blocked rides due to the outage.
• Plan Change Clarification: A customer decided to switch from a pay-as-you-go plan to a monthly subscription. After making the change, they noticed a billing discrepancy and reached out to Felyx's support team. They provided the necessary details and were refunded for the difference in charges after confirming the switch was completed.
• Ride Dispute: A user felt they were charged incorrectly for a ride they did not complete. Upon reviewing the ride history with Felyx’s customer care, they were able to demonstrate that the ride was marked as finished prematurely, resulting in a successful refund for the charge.

Tracking your refund status with Felyx is straightforward and efficient when you know where to look. By utilizing our communication channels and account features, you can stay updated on your refund process seamlessly.

• Email Notifications: Check your email for updates regarding your refund. Felyx sends out notifications at key stages of the refund process. Look for messages with the subject line containing "Refund Update" to get the latest information.
• In-App Notifications: If you use the Felyx mobile app, be sure to enable push notifications. You will receive timely updates about your refund status directly on your device, making it easy to stay informed on the go.
• Account Dashboard: Log into your Felyx account and navigate to the Order History section. Here, you will find a detailed list of all your past orders, including any refunds and their current status.
• Billing Section: For a comprehensive overview of your financial transactions, including refunds, visit the Billing section of your account. This will show the status of your refund alongside other billing information.
• Refund Progress Information: Felyx provides updates on the progress of your refund request. Within your account dashboard, you can see whether your refund is being processed, completed, or if there are any issues you need to address.
• Customer Support: If you have specific questions or concerns about your refund status, don’t hesitate to reach out to Felyx customer support through the app or website. Our team is ready to assist you with any inquiries you may have.