How to Get a FIELD & TIDES Refund

• Order Confirmation Email: Have your order confirmation email readily available, as it contains essential details about your purchase.
• Transaction ID: Locate your unique transaction ID, which is crucial for tracking your order during the refund process.
• Account Information: Be prepared to provide your FIELD & TIDES account username or email associated with your purchase.
• Refund Request Form: Download and fill out the refund request form from the FIELD & TIDES website to streamline your request.
• Photos of the Product: If applicable, take clear photos of the product to document any issues for your refund claim.
• Return Shipping Tracking: Keep the tracking number for any return shipping, as this proof can expedite the refund process.
• Timeframe for Refunds: Familiarize yourself with FIELD & TIDES’s refund policy timeframe to ensure your request is submitted within the allowable period.

*Working days are Monday to Friday, and don't include public holidays.

At FIELD & TIDES, we aim to provide our users with a clear understanding of their rights regarding eligibility for refunds. Our services include tailored outdoor experiences that focus on personal growth and well-being, and we strive to ensure all participants have a fulfilling time. Understanding the following scenarios can help users navigate potential refund eligibility based on their specific circumstances.

• Service Cancellation: If a user needs to cancel their booked experience within a specific time frame outlined in our policies, they may be eligible for a partial or full refund depending on the cancellation notice given.
• Event Rescheduling: In cases where FIELD & TIDES needs to reschedule an event due to unforeseen circumstances such as weather conditions, participants may qualify for a refund if they are unable to attend the new date offered.
• Service Not Delivered: If the service was not delivered as promised, participants may have grounds for a refund request based on the terms of service provided at the time of booking.
• Billing Discrepancies: Users who notice discrepancies regarding the amount billed for booked services may want to inquire about potential adjustments that could lead to a refund.
• Experiences Not as Described: If the experience provided was significantly different from what was described at the time of booking, users might explore eligibility for a refund based on our satisfaction guarantee.

We encourage users to familiarize themselves with our detailed policies to determine their eligibility for refunds based on these situations. For any specific inquiries regarding a personal experience, users should consult our support team to clarify their options.

At FIELD & TIDES, users often navigate various subscription and service inquiries that may lead to refund requests. Here are some specific scenarios where refunds were successfully claimed, reflecting common user experiences:

• Subscription Downgrade Request: A user decided to downgrade their subscription plan after realizing the features of the higher tier were not utilized. After contacting customer support for assistance, they received a refund for the unused portion of their previous plan, smoothly transitioning to the new subscription.
• Service Interruption Compensation: A subscriber experienced an unexpected service interruption during a crucial period. After reporting the issue through their account dashboard, FIELD & TIDES promptly issued a refund for the days affected, ensuring user satisfaction with their service commitment.
• Accidental Renewal Inquiry: A user accidentally did not cancel their subscription before the renewal date. Upon requesting clarification about their account status, they explained the misunderstanding, and FIELD & TIDES graciously responded by refunding the renewal charge, preventing any undue financial burden.
• Gift Subscription Adjustment: A user purchased a subscription as a gift but needed to adjust the recipient's start date. After reaching out, they facilitated the change and received a refund for the difference in billing, making the transition as seamless as possible for the gift recipient.

At FIELD & TIDES, staying informed about your refund status is a seamless experience, thanks to our dedicated communication channels and user-friendly tracking features. Here’s how you can efficiently track your refund:

• Check Your Email: You will receive updates regarding your refund status directly to the email associated with your account. Look for emails titled "Refund Process Initiated" or "Refund Completed" to stay updated.
• Use Our Mobile App: If you haven’t already, download the FIELD & TIDES mobile app. Access refund status through your account settings, where you'll find notifications about any ongoing refunds.
• Visit the Account Dashboard: Log into your FIELD & TIDES account and navigate to the "Order History" section. Here, you will find detailed information about your refund requests, including the current status and any next steps.
• Billing Section Insights: In the billing section of your dashboard, you can view pending and processed refunds, along with the dates they were initiated and expected timelines for completion.
• Learn About Refund Progress: FIELD & TIDES provides updates on your refund's progress. You will receive notifications if your refund is approved or if there are any issues that need your attention, ensuring you are always in the loop.
• Customer Support: If you have questions or concerns about your refund, feel free to reach out to our customer support team via the app or website for personalized assistance.