How to Request A finds Refund

• Order Confirmation Email: Keep the email received after placing your order for reference.
• Transaction ID: Locate the unique transaction ID associated with your order, which is essential for tracking your request.
• Product Condition Documentation: Take photos of the product showing its condition, especially if it’s been damaged or has defects.
• Proof of Payment: Have a copy of your payment method statement or receipt ready to confirm the transaction.
• Account Information: Prepare your account details, including the email address linked to your finds account.
• Reason for Refund: Clearly outline the reason for your refund request as required by finds’s policy.
• Return Shipping Label: If applicable, ensure you have the return shipping label provided by finds for returning the item.
• Tracking Number: If you've already returned the item, include the tracking number of the returned package.
• Previous Communication: Gather any previous correspondence with finds regarding your refund to provide context.
• Refund Policy Reference: Familiarize yourself with finds’s specific refund policy to ensure compliance and include any relevant policy details in your request.

*Working days are Monday to Friday, and don't include public holidays.

At finds (finds.com.hk), users may have specific eligibility for refunds based on their account management situations and subscriptions. The service primarily focuses on personalized shopping experiences, allowing users to explore and purchase curated products. Users should be aware of the following circumstances that could qualify for a refund:

• Product Availability Issues: If a purchased item is unavailable for any reason after the order confirmation, users may be eligible for a refund.
• Defective or Damaged Items: In cases where a received product is defective or damaged upon delivery, users might qualify for a return and refund.
• Order Cancellation: Users wishing to cancel their orders within the specific cancellation timeframe may have the option to receive a full refund, depending on the stage of processing.
• Subscription Services: For users subscribed to regular product deliveries, if a user decides to discontinue their subscription, they may inquire about the possibility of a refund for any unprocessed deliveries.
• Service Issues: If there are interruptions in service that impact the user experience, users might be eligible for compensation or a refund, based on the specific circumstances.

Users are encouraged to review the specific terms and guidelines for each situation to understand their eligibility. For detailed inquiries, users can reach out to customer support for personalized assistance regarding their account and any potential refunds.

At finds, we aim to provide a seamless experience for our users. Here are several real user scenarios where customers successfully claimed refunds:

• A user accidentally subscribed to a premium membership on finds while exploring the platform. After realizing this, they reached out through customer support, explaining the situation. The team quickly assisted in processing a refund for the first month, ensuring the user had a smooth experience.
• After purchasing a virtual workshop on finds, a user encountered a scheduling conflict and could not attend. They contacted the support team to explain the situation, and upon confirmation, they received a full refund for the workshop fee, allowing them to choose a future event instead.
• A long-term user decided to upgrade their subscription plan but realized shortly after that the new features were not suitable for their needs. They contacted finds for clarification on their options, and after evaluating the situation, customer support facilitated a refund for the upgrade, reverting the user back to their previous plan without any hassle.
• During an account management review, a user noticed they had been billed for a service they no longer used. Upon reaching out for clarification, the finds support team assessed the account and promptly issued a refund for the last subscription cycle, ensuring the user felt valued and understood.

Tracking your refund status with finds is straightforward, ensuring you stay informed about your transaction progress. Here’s how to efficiently keep tabs on your refund:

• Check Your Account Dashboard: Log into your finds account and navigate to the Order History section. Here, you'll find detailed information about your recent transactions, including the status of any refunds.
• Enable Email Notifications: Make sure your email notifications are enabled. finds sends updates regarding your refund status directly to your registered email. Look for emails with the subject line starting with "Refund Update" for the latest information.
• Utilize In-App Notifications: If you’re using the finds mobile app, check the notifications section. Important updates about your refund status will be highlighted here, allowing for quick and easy access to the latest information.
• Review the Billing Section: Within your account settings, under the Billing section, you’ll also see pending and completed refunds, along with their respective processing times.
• Refund Progress Details: finds provides a clear timeline and details regarding the refund process, including when it was initiated and any expected completion dates. Ensure you review this information in the Order History to understand where your refund stands.
• Contact Customer Support: If you have questions about your refund status, utilize the customer support chat feature on the finds platform. They can provide real-time updates and assist with any issues.