Many customers rarely consider their billing processes until an unexpected charge catches them off guard—perhaps due to an automatic renewal of a subscription. This comprehensive refund guide will walk you through how refunds work at Finlay + Gage Musical Instruments, helping you understand who is eligible and the simple steps to request your money back efficiently. Our aim is to provide you with the clarity and support you need throughout the process.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate and have your order confirmation email ready, which includes your unique order number.
Transaction Receipt: Prepare a copy of your purchase receipt, detailing the items bought and the payment method used.
Product Information: Gather details about the musical instrument or accessory you wish to return, including the model, serial number, and any relevant specifications.
Refund Request Form: Check if there's a specific refund request form on the Finlay + Gage website and fill it out completely.
Photos of the Product: Take clear photos of the item, especially if there are defects or issues to support your refund request.
Return Authorization: If applicable, request a return authorization from customer service prior to sending the product back.
Shipping Tracking Number: Keep a record of the tracking number for any returned items to confirm their return to Finlay + Gage.
Customer Account Details: Have your customer account information ready if you placed the order through an account, including your username and email associated with the account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Card
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Finlay + Gage Musical Instruments
At Finlay + Gage Musical Instruments, we aim to provide all users with a satisfying experience regarding their musical instrument purchases. Our refund eligibility is designed to address specific scenarios that may arise during your transactions or service usage.
Here are some situations that may qualify you for a refund:
Incorrect Orders: If you receive a product that does not match the specifications you ordered, such as the wrong size, color, or model, you may be eligible for a refund.
Defective Items: Products that arrive damaged or fail to meet quality standards may qualify for a refund upon proper documentation of the defect.
Shipping Issues: In cases where shipping delays occur that exceed standard delivery expectations, you might be eligible for a refund, particularly if the product has not been delivered.
Service Cancellations: If you have purchased a service from Finlay + Gage and need to cancel, specific cancellation policies may apply that could provide you with a refund, contingent on timing and service type.
Subscription Adjustments: For users who subscribe to our services, modifications in account status or service tiers during the billing cycle may impact your eligibility for a refund based on our terms.
To explore your specific situation further, we recommend reviewing our refund policies or contacting our support team for detailed guidance tailored to your account circumstances.
Step-by-Step Process to Request Your Finlay + Gage Musical Instruments Refund Like a Pro
If you purchased through Finlay + Gage Musical Instruments.com:
Visit finlayandgage.com and navigate to the 'Contact Us' section at the bottom of the page.
Choose the 'Email Us' option or use the contact form provided.
In your message, clearly state that you are requesting a refund for your membership or subscription.
Mention that the subscription renewed without notice and provide the date of the renewal.
Provide any relevant membership details, such as your account email and membership ID.
Submit your request and wait for a confirmation reply from customer support.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Locate your Finlay + Gage subscription and tap on it.
Scroll down and tap on 'Report a Problem'.
Choose 'Request a Refund' from the options provided.
In the explanation field, mention that the account was unused and include the date of the last activity.
Submit your request and check your email for follow-up communication from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon in the top-left corner.
Select 'Subscriptions'.
Find your Finlay + Gage subscription and tap on it.
Select 'Cancel Subscription' if necessary, but also scroll and find 'Report a Problem'.
Choose 'Request a Refund'.
In your description, emphasize that the subscription renewed without consent and mention the relevant dates.
Submit the request and monitor your email for updates from Google.
If you purchased through Roku:
Access your Roku device and navigate to the 'Home' screen.
Scroll down and select 'Streaming Channels'.
Go to 'My Channels' and locate the Finlay + Gage app.
Press the * button on your remote for options.
Select 'Manage subscription'.
Choose 'Cancel Subscription'.
After cancellation, visit the Roku website and log in to your account.
Navigate to the 'Support' section and click on 'Submit a Request' to initiate your refund.
In your message, state that the subscription was not utilized and that you were unaware of the renewal.
Complete the submission and wait for confirmation from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Finlay + Gage Musical Instruments for Refund
On [Billing Date], I encountered a billing situation: [describe reason]. Therefore, I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to assist with this request.
I kindly request confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Your refund is under review, and you can expect an update within 3-5 business days.
Processing
Your refund is currently being processed.
Please allow 7-10 business days for the refund amount to reflect in your account.
Refunded
Your refund has been successfully processed and issued.
You should see the funds returned to your original payment method within 5 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive a refund for the specified items and an email detailing the amount refunded.
Completed
Your refund has been finalized and closed in our system.
Your refund is fully processed, and no further action is needed from your side.
Cancelled
Your refund request has been cancelled.
If you are still interested in obtaining your refund, you will need to resubmit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Finlay + Gage Musical Instruments, customers occasionally seek refunds for various reasons related to their purchases. Here are some realistic scenarios that illustrate how users have successfully claimed refunds:
Product Compatibility Issues: A customer purchased a specialized guitar pedal, only to find it was incompatible with their existing setup after delivery. After contacting customer service and providing proof of compatibility concerns, they received a full refund within a week.
Order Cancellations: A user realized that their ordered set of violin strings was mistakenly ordered in the wrong gauge. Upon recognizing the error shortly after the order was placed, the customer contacted Finlay + Gage and successfully canceled the order, receiving a prompt refund to their original payment method.
Delivery Delays: An order for a keyboard stand arrived a week later than expected due to unexpected shipping delays. The customer reached out to support to express their dissatisfaction with the shipping time. Finlay + Gage issued a partial refund as a goodwill gesture, which the customer appreciated.
Sample Product Returns: A musician tried out a set of demo drumsticks and found they were not as durable as anticipated. After following the return policy steps and providing feedback, the customer was able to return the product and receive a full refund without any hassle.
The Easiest Way to Get a Finlay + Gage Musical Instruments Refund
If you're frustrated trying to get a refund from Finlay + Gage Musical Instruments—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Finlay + Gage Musical Instruments is straightforward and efficient. Here are the specific steps you can take to ensure you stay informed about your refund progress:
Email Notifications: Keep an eye on your inbox for email updates from Finlay + Gage. They will send you a confirmation email once your refund request has been processed, along with any relevant details about the timeframe.
Account Dashboard: Log into your account on the Finlay + Gage website. Navigate to the Order History section, where you can view detailed information about your purchase, including the status of any refunds.
Mobile App Alerts: If you use the Finlay + Gage mobile app, make sure to enable notifications. You will receive real-time updates regarding your refund status directly within the app.
Billing Section Insights: Access the Billing section of your account to view any pending or processed refund transactions. This area provides a summary of your financial interactions with Finlay + Gage.
Customer Support: If you have any questions or need further clarification, don’t hesitate to reach out to Finlay + Gage's customer service. They can provide specific insights into your refund status and any next steps.
FAQ
If you missed the cancellation window, refunds may not be available as outlined in our policy. We recommend reviewing our terms to understand the specific guidelines for your purchase. If you have any questions or need assistance, please reach out to our customer support.
Refunds typically take 5 to 10 business days to process, depending on your bank's processing times. Once initiated, the funds should appear in your account shortly thereafter, but it can vary by financial institution.
If you see a charge but do not have an active subscription, please first check your account on our website to confirm your subscription status. If the charge persists, contact our customer support team with your purchase details, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from Finlay + Gage Musical Instruments, you may consider reaching out to their customer service again for further clarification on your situation. Additionally, exploring the possibility of escalating your concern within their support system could be beneficial. Reviewing your account details and the purchase history may also provide useful context for your inquiry.
If Finlay + Gage Musical Instruments refuses to issue a refund, you can start by reviewing their refund policy to understand the guidelines and conditions. It may also be helpful to reach out to their customer support team again for clarification, ensuring you have all relevant order details at hand. Additionally, double-check your account information and any applicable terms that might affect your refund eligibility.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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