How to Get a First Assembly Refund

• Registration Information: Have your account details handy, including your name, email, and any relevant membership ID associated with First Assembly.
• Transaction ID: Locate the transaction ID for the payment you are requesting a refund for, found on your receipt or confirmation email.
• Event Details: Collect information about the specific event or service you are seeking a refund for, including the date and title of the event.
• Payment Method: Know which payment method was used for the transaction (credit card, online payment, etc.), as this may be required for processing the refund.
• Refund Request Reason: Be prepared to provide a clear and concise reason for your refund request, as First Assembly may require this information.
• Email Receipt: Have a copy of the email receipt or confirmation from First Assembly that signifies your purchase.
• Communication Records: If applicable, gather any previous correspondence with First Assembly regarding the issue, as this may aid in the refund process.
• Timeline of Events: Document any relevant dates, including the date of purchase and when you first reached out regarding the refund.

At First Assembly, we strive to provide a supportive and welcoming environment for our community, and we understand that there may be instances where users seek clarification on their eligibility for refunds. While our primary focus is on fostering connections and engagement through our various programs and services, we recognize that certain circumstances might prompt inquiries about billing and refund options.

• Event Registration: If you are unable to attend an event for which you have already registered, you may be eligible for a refund if the cancellation request is made within a specific timeframe set forth in our event policies.
• Program Fees: Participants in certain programs may find that they can receive a refund if they withdraw before the program start date, subject to the guidelines outlined at the time of registration.
• Donations: While donations are typically non-refundable, specific situations may warrant a review of eligibility, particularly if the donation was intended for a designated project that has not occurred.
• Membership Fees: If you decide to discontinue your membership, you may inquire about partial refunds based on what is outlined in the membership agreement and within the required notice period.

Please reach out to our support team for more detailed assistance regarding your specific situation and to understand any applicable policies that may affect your eligibility for refunds.

At First Assembly, community members often seek clarity regarding their contributions and activities. Here are some real user scenarios where refunds were successfully claimed:

• A member unintentionally signed up for a recurring donation during a fundraising event but later realized they could not commit financially. After reaching out to First Assembly’s support team, they were able to receive a full refund for the last donation, ensuring their involvement remained within their budget.
• A participant in a First Assembly workshop found they could no longer attend due to a scheduling conflict. After communicating their situation with the event organizers, they received a prompt refund for their registration fee, allowing them to decide on future opportunities without any financial burden.
• After purchasing tickets for a special church event, a family faced unforeseen circumstances that prevented them from attending. They contacted First Assembly’s customer service, who processed their request for a refund, demonstrating understanding and support for community members' needs.
• A parishioner discovered that they had been charged for an annual membership renewal they were no longer utilizing. Reaching out to First Assembly, they clarified their membership status and successfully received a refund for the renewal fee, reinforcing the importance of maintaining clear communication with the church regarding their commitments.

Tracking your refund status at First Assembly is straightforward when you know where to look and how updates are communicated. Here are some effective ways to monitor your refund process efficiently:

• Check Your Email: First Assembly sends out email updates regarding your refund status. Look for subject lines that include "Refund Update" or similar terms, and ensure to check your spam or junk folder if you don’t see them in your inbox.
• Use the First Assembly App: If you have the First Assembly mobile app, navigate to the “Account” section. Here, you can find a dedicated section for “Refund Status” that provides real-time updates on your refund process.
• Log into Your Account Dashboard: Visit the First Assembly website and log in to your account. In the “Order History” section, you can find detailed information about your past transactions, including any refunds initiated. Each order will list its current status.
• Review the Billing Section: In your account settings, there’s a “Billing” section that tracks all financial activities. This area will show any refunds that have been processed and their expected timelines for completion.
• Contact Customer Support: If you need further assistance, you can reach out to First Assembly’s customer support through the “Help” feature in the app or via the website. They can provide specific details about your refund request status, including any potential delays.