We understand that billing for services like First Down Coaching often goes unnoticed until an unexpected charge arises, especially with automatic renewals. This guide is designed to provide clear information on how refunds work at First Down Coaching, outlining eligibility criteria and the straightforward steps to request a refund efficiently. Our goal is to ensure you have all the necessary resources to navigate this process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your First Down Coaching account email and user ID ready.
Transaction ID: Locate the transaction ID from your purchase confirmation email or payment receipt.
Purchase Date: Note the date when you made the purchase for accurate reference.
Service Details: Specify the coaching service or program you are seeking a refund for, including session dates and duration.
Reason for Refund: Clearly articulate the reason you are requesting a refund, whether it's due to a scheduling conflict, service dissatisfaction, or any other valid reason.
Documentation: Gather any relevant documentation, such as emails regarding coaching sessions or screenshots of communications with coaches.
Refund Policy Review: Familiarize yourself with First Down Coaching's refund policy to ensure your request aligns with their guidelines.
Payment Method: Keep details of the payment method used, including credit card or PayPal information, as this may be needed for processing your refund.
Follow-Up Notes: If you've had any prior communications with customer service regarding your refund, have those notes accessible to reference.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from First Down Coaching
At First Down Coaching, users have specific rights regarding their accounts and possible refunds based on their service engagement and circumstances. Refund eligibility may vary depending on the type of service subscribed to and how users interact with their coaching programs. Understanding these eligibility criteria can help users navigate their account management and billing questions more effectively.
Here are some situations that may qualify users for a refund from First Down Coaching:
Service Cancellation: If a user cancels their subscription within the stipulated time frame, they might be eligible for a full or partial refund depending on the terms of their subscription agreement.
Program Dissatisfaction: Users who feel that the coaching service did not meet their expectations, provided they communicate their concerns within the specified feedback period, may inquire about potential refund options.
Account Accessibility Issues: If a user experiences significant and prolonged access issues to their coaching platform due to technical difficulties, they may want to explore their eligibility for a refund or credit towards future services.
Billing Errors: Users who notice discrepancies in their billing that do not align with their subscription plan may reach out for clarification and potentially discuss refund options if an error is confirmed.
It is advisable for users to review the specific terms and conditions applicable to their subscription plan to better understand their rights and the processes for addressing any potential refund queries.
Step-by-Step Process to Request Your First Down Coaching Refund Like a Pro
If you purchased through First Down Coaching.com:
Visit firstdowncoaching.com.
Scroll to the bottom of the page and click on Contact Us.
Fill out the contact form with your information.
In the Subject line, write Refund Request.
In the Message section, specify that you would like a refund for your subscription.
Mention that the subscription renewed without notice to strengthen your request.
Provide your account email and order number for reference.
Submit the form.
Wait for a confirmation reply, typically within 1-2 business days.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on First Down Coaching from the list.
Tap on Report a Problem next to the subscription.
Choose Request a Refund as your issue.
Explain that the subscription was not used or renewed without notice.
Submit your request.
Check your email for the refund status update from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three lines) in the upper-left corner.
Select Subscriptions.
Find and tap on First Down Coaching.
Select Cancel Subscription to stop the future charges.
After cancellation, go to the Web Google Play Refund Request Form.
Fill in your email and select Digital Goods.
In the Message box, mention that you would like a refund due to non-usage and unexpected renewal.
Submit your request.
Expect a response from Google Play within a few days regarding your refund.
If you purchased through Roku:
Go to the Roku website.
Log into your account.
Click on Manage Your Subscriptions.
Find and select First Down Coaching from the list.
Click Unsubscribe to prevent future charges.
Go to the Roku Billing Support page to request a refund.
Fill in your details and specify that you're requesting a refund.
Emphasize that the subscription was not used or renewed automatically.
Submit the form.
Check your email for a response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to First Down Coaching for Refund
Script
Copy
Subject: Refund Request – First Down Coaching Account [Your Email]
Dear First Down Coaching Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached are the relevant documents for your reference.
I kindly request a confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
This status indicates that we are currently reviewing your request and you will hear back from us within 3-5 business days.
Processing
Your refund is being processed.
We are actively working on your refund. Usually, this stage takes up to 7 business days, depending on the payment method.
Refunded
Your refund has been successfully issued.
You should see the amount credited back to your original payment method within 5-10 business days.
Partially Refunded
A portion of your refund has been issued.
This indicates that some items from your order were refunded, and you will need to review the refund details via your account.
Completed
Your refund process has been fully completed.
All actions related to your refund are finished, and you can now check your balance or account status.
Canceled
The refund request has been canceled.
If you don't agree with this decision or need further assistance, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At First Down Coaching, users often find themselves needing assistance with various aspects of their subscriptions and services. Here are a few scenarios where users successfully claimed refunds based on their interactions:
Subscription Type Change: A coach decided to upgrade from a basic to a premium subscription mid-season. Upon realizing the premium plan did not meet their specific needs, they contacted customer support for assistance. The support team promptly processed a refund for the difference in cost, allowing the user to revert to their original plan.
Session Cancellation: A user scheduled a one-on-one coaching session but had to cancel due to unforeseen circumstances. They reached out to First Down Coaching within the cancellation window, and the customer service team efficiently arranged a full refund for the session fee, enhancing the client’s overall experience.
Account Access Issues: A high school football coach experienced difficulties accessing their account during a critical training week. After contacting support, they were able to get immediate help, which included a full refund for the month due to the service interruptions they faced. This gesture reaffirmed their trust in First Down Coaching.
Trial Membership Inquiry: An interested user signed up for a trial membership but forgot to cancel before the billing date. Once they noticed the charge, they contacted First Down Coaching to inquire about the trial terms. The team reviewed their account and granted a full refund for the initial charge, ensuring positive user satisfaction.
The Easiest Way to Get a First Down Coaching Refund
If you're frustrated trying to get a refund from First Down Coaching—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At First Down Coaching, we understand that tracking your refund status is crucial for our users. We aim to make the process as transparent and efficient as possible. Here’s how you can easily monitor the progress of your refund:
Email Notifications: Keep an eye on your inbox! First Down Coaching sends detailed refund update emails at each stage of the process, including initiation, approval, and completion of your refund.
In-App Notifications: For our mobile users, check the app for real-time notifications regarding your refund status. If you have enabled notifications, you will receive alerts directly through the app.
Account Dashboard: Log into your First Down Coaching account and navigate to the Order History section. Here, you'll find a comprehensive overview of all your transactions, including any pending refunds.
Billing Section: Within your account settings, visit the Billing section, where you can review the current status of your refunds alongside past purchases, ensuring you stay informed about your financial interactions.
Refund Progress Information: In each refund status update, we provide detailed information on the current stage of the process, including expected completion dates when available. This helps you know when to anticipate the funds being returned.
FAQ
Refunds are generally not available for subscriptions canceled after the designated timeframe. We encourage users to keep track of cancellation deadlines, and for any specific concerns or unique circumstances, please contact our support team for assistance.
Refunds from First Down Coaching typically take 5-10 business days to process once initiated. The exact time it takes for the funds to appear in your account may vary based on your bank's processing times.
If you notice a charge but do not have an active subscription, please check your account details on our website to verify your subscription status. If the charge still seems incorrect, reach out to our customer support team with your account information for further assistance.
If you're unable to secure a refund directly from First Down Coaching, consider reaching out to their customer service again for further clarification or assistance. You may also want to explore escalation options within their support system to ensure your concern is addressed. Reviewing your account details and any associated communications may provide additional insights on the next steps.
If First Down Coaching refuses to issue a refund, you may want to thoroughly review their refund policy to ensure all criteria were met. Additionally, consider reaching out to their customer support team again for further clarification or to provide any additional information that may assist in resolving your concern. Checking your account details for any discrepancies could also be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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