How to Get a FIRST WATCH Refund

• Receipt or Order Confirmation: Ensure you have the original receipt or email confirmation for your visit or order.
• Transaction ID: Locate the unique transaction ID associated with your purchase, typically found on the receipt or in your email confirmation.
• Date and Time of Visit: Note the exact date and time of your visit to the restaurant to assist in locating your transaction.
• Account Information: Have your FIRST WATCH account details ready if applicable, including the email address or phone number linked to your account.
• Details of the Issue: Prepare a concise description of why you are requesting a refund, be it due to food quality, incorrect order, or service issues.
• Photos (if applicable): Take clear photos of any issues with the food or service that may support your refund request.
• Contact Information: Provide updated contact details so FIRST WATCH can reach you regarding your refund request.
• Preferred Refund Method: Indicate how you would like to receive the refund—credit to your card or a gift card, if available.

At FIRST WATCH, we strive to provide a satisfying dining experience and ensure our customers have clarity regarding their rights and eligibility for refunds. While we focus on delicious breakfast, brunch, and lunch offerings, it’s important to understand the circumstances under which a refund may be applicable.

Refund eligibility at FIRST WATCH typically revolves around the following scenarios:

• Order Modifications: If there are specific requests made during the order that were not fulfilled, the customer may qualify for a refund or correction of their bill.
• Incomplete Orders: In situations where an order is missing an item or part of the meal, patrons might be eligible for a refund or credit toward a future visit.
• Quality Concerns: Should a customer have concerns regarding the quality of the food received, this may lead to the possibility of a refund depending on the circumstances.
• Promotional Issues: If a customer believes they did not receive an advertised promotion or special offer during their visit, this might qualify for a review and potential refund opportunity.
• Dine-in vs. Takeout Discrepancies: If there are discrepancies between dine-in and takeout orders that affect the meal experience, this could lead to refund eligibility.

We encourage customers to reach out to the FIRST WATCH team for assistance with any billing or order inquiries, as they can provide guidance on specific situations that may qualify for a refund.

At FIRST WATCH, customers enjoy a range of delicious breakfast and brunch options. However, sometimes they may find themselves needing to adjust their orders or account details. Below are a few scenarios illustrating how users successfully claimed refunds or adjustments with FIRST WATCH.

• Order Modification Error: A customer placed a brunch order online and accidentally selected the wrong location. Upon realizing the mistake right after the confirmation, they contacted FIRST WATCH customer service, who promptly arranged a refund for the incorrect order and helped them place a new one at the desired location.
• Outdated Promo Code: A regular customer attempted to use an expired promotional code during checkout. After reaching out to FIRST WATCH's support team, they received a full refund for the order as a courtesy, allowing them to reapply the new available promotion on their next visit.
• Membership Benefits Issue: A FIRST WATCH Rewards member discovered that their discount was not applied during checkout. By reaching out to customer support, they received an adjustment refund covering the discount amount, ensuring they could enjoy their meal at the expected price.
• Incorrect Billing Cycle: A customer noticed an unexpected billing cycle on their subscription for monthly specials. After simply inquiring about the issue, FIRST WATCH clarified the billing period and issued a refund for the difference, enhancing the customer’s overall satisfaction with their subscription service.

Tracking your refund status with First Watch is straightforward and efficient. Here’s how to stay updated on your refund progress:

• Email Notifications: First Watch communicates refund updates via email. Ensure you check your inbox for messages detailing the status of your refund, including confirmation once your request has been processed.
• Mobile App Alerts: If you use the First Watch mobile app, enable notifications to receive real-time updates about your refund status directly on your device, making tracking even more convenient.
• Account Dashboard: Log in to your First Watch account and navigate to the Order History section. Here, you can view the status of your refund requests along with detailed information about each order, including what items were refunded and the amounts.
• Billing Section: In your account settings, check the Billing section, which provides a summary of transactions, including any pending refunds. This section may also include expected timelines for when the funds will return to your account.
• Customer Service: If you have questions or need assistance regarding your refund, don’t hesitate to reach out to First Watch's customer service via the app or website. They can provide additional details or clarification on your refund status.