Billing concerns often come to light only when an unexpected charge arises, leaving many users uncertain about their options. This guide provides a clear overview of how refunds work at FITMENT INDUSTRIES, detailing eligibility criteria and the straightforward steps to request your money back swiftly. By following this pathway, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Order Number: Locate the unique order number associated with your purchase for easy reference.
Product Details: Have the details of the specific product you are requesting a refund for, including item name, SKU, and any relevant specifications.
Purchase Receipt: Gather the original purchase receipt or confirmation email to verify the transaction date and payment method.
Customer Account Information: Ensure you have access to your FITMENT INDUSTRIES account, as you may need to provide account details for verification.
Condition of the Product: Check the product's condition and keep any original packaging, as FITMENT INDUSTRIES may require proof of the state of the item upon return.
Timeframe Compliance: Be aware of the refund policy timeframe to ensure your request is still valid according to their terms.
Photographic Evidence: If applicable, take clear photos of any defects or issues with the product to support your refund claim.
Transaction ID: Note the payment processor's transaction ID, which can help expedite the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Shop Pay
3-5 working days
Afterpay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from FITMENT INDUSTRIES
At FITMENT INDUSTRIES, we strive to ensure that our customers are satisfied with their purchases. Understanding your rights and eligibility for refunds is important when navigating your account and product situations. Below are specific scenarios in which customers may qualify for a refund based on our policies.
Defective Products: If a product purchased from FITMENT INDUSTRIES is found to be defective upon arrival, customers may be eligible for a refund or replacement within a specified timeframe.
Incorrect Items: If an incorrect item is shipped due to an error in processing the order, customers may qualify for a refund upon returning the item.
Account Management Issues: Customers experiencing issues with their order that may affect the fulfillment, such as incomplete orders or items that are not as described, might be eligible for a refund after proper inquiry.
Return Policy Compliance: Customers returning products that meet our return eligibility criteria, including being in their original condition and within the return period, may qualify for a refund.
Order Cancellations: If an order is canceled prior to shipment in accordance with our cancellation policy, customers may be able to receive a full refund.
For any specific inquiries or further clarification on your eligibility for a refund, we recommend reviewing our detailed return policy or reaching out to our customer support team for assistance tailored to your situation.
Step-by-Step Process to Request Your FITMENT INDUSTRIES Refund Like a Pro
Scroll to the bottom of the page, and click on the 'Support' link.
Select 'Help Center' from the dropdown menu.
Click on 'Memberships' or 'Subscriptions' to find FAQs.
Look for the contact option—usually 'Contact Us' or a live chat feature.
In your message, state that the subscription renewed without notice.
Emphasize that you haven’t been using the account.
Request to initiate the refund process and provide your account details as needed.
If you purchased through Apple:
Open the 'Settings' app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on the FITMENT INDUSTRIES subscription.
Scroll down and tap on 'Cancel Subscription' if needed.
Go back and select 'Report a Problem' for your subscription.
Log in with your Apple ID, and find the relevant transaction.
Choose the option to report a problem, focusing on mentioning that the subscription renewed unexpectedly.
Submit and wait for a response for your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu (three horizontal lines) in the top left corner.
Select 'Subscriptions'.
Locate the FITMENT INDUSTRIES subscription and tap on it.
Tap on 'Cancel Subscription' if required.
After cancellation, go back and select 'Order History'.
Find the transaction related to FITMENT INDUSTRIES.
Tap on it and select 'Refund' and provide a reason, such as the subscription renewed without notice.
Submit your request for review.
If you purchased through Roku:
Go to the Roku home screen and navigate to 'Settings'.
Scroll down and select 'Subscriptions'.
Find the FITMENT INDUSTRIES subscription in the list.
Select it and click on 'Manage Subscription'.
Choose to 'Cancel Subscription' if needed.
Visit the Roku website and sign in to your account.
Access 'Manage Account', then 'Order History'.
Locate the FITMENT INDUSTRIES billing and select it.
Follow the prompts to request a refund, highlighting that the account was unused and that you have not accessed the service recently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund due to [describe reason].
The amount I would like to request is [Amount].
If applicable, I have attached supporting documentation for your review.
I would appreciate a confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status indicates that we are reviewing your request, and it usually takes up to 3 business days for processing.
Processing
Your refund is being processed by our team.
This means your request has been approved, and the refund is currently being executed, typically completed in 5-7 business days.
Refunded
The refund has been successfully issued.
You've been fully refunded, and the amount should reflect in your original payment method within 3-5 business days.
Partially Refunded
Only a portion of your order amount has been refunded.
This occurs if some items were returned while others were kept. The refund will appear in your account shortly, usually within 3-5 business days.
Canceled
Your refund request has been canceled.
This means that the refund process will not continue, often because it was manually canceled or deemed ineligible.
Completed
The refund process has been finalized successfully.
You can be assured that your refund is complete. Check your account to confirm the funds are available.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At FITMENT INDUSTRIES, customers often find themselves needing to navigate situations that require a refund. Here are a few specific scenarios where users successfully claimed refunds, showcasing how adaptable the customer service process can be.
Order Specification Error: A customer ordered a set of rims but realized they mistakenly chose the wrong offset after receiving the shipment. Upon contacting customer service, they were guided through a return process and received a full refund for the incorrect order.
Shipping Delay: After placing an order for a set of tires, a customer experienced an unexpected shipping delay that extended beyond the promised delivery window. They reached out for clarification and, due to the inconvenience, were offered a refund on the shipping costs, ensuring a satisfactory resolution.
Product Compatibility Issue: A customer discovered that the suspension kits they ordered were incompatible with their vehicle model. FITMENT INDUSTRIES' support team promptly assessed the situation and approved a refund, allowing the customer to select a compatible alternative smoothly.
Subscription Plan Adjustment: A user requested an adjustment to their monthly subscription for exclusive content on wheel and tire upgrades. After reviewing their subscription details, the support team processed a refund for the overage charged during the transition to the new plan, enhancing the customer's experience.
The Easiest Way to Get a FITMENT INDUSTRIES Refund
If you're frustrated trying to get a refund from FITMENT INDUSTRIES—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at FITMENT INDUSTRIES is straightforward and user-friendly. Below are specific steps to help you efficiently monitor the progress of your refund:
Check Your Email Updates: FITMENT INDUSTRIES will send you email notifications regarding your refund status. Look for subject lines containing "Refund Update" in your inbox to stay informed about any changes.
Use the Account Dashboard: Log in to your account on the FITMENT INDUSTRIES website and navigate to the Order History section. Here, you can filter your orders to find the one associated with your refund and see its current status。
Mobile App Alerts: If you have the FITMENT INDUSTRIES mobile app, make sure notifications are enabled. You’ll receive instant alerts regarding any updates to your refund directly through the app.
Refund Progress Details: In the Billing Section of your account, you will see a detailed breakdown of your refund status, including whether it is approved, processed, or completed.
Contact Customer Support: If you're unable to find the information you need, you can reach out to the FITMENT INDUSTRIES customer support team via the Help Center. They can provide real-time updates about your refund status directly.
FAQ
If you forget to cancel on time, refunds are typically not offered for missed cancellations. We recommend reviewing our refund policy thoroughly and reaching out to our customer support for any specific concerns or options that may be available.
Refunds typically process within 7-10 business days once initiated. The time it takes for the refund to appear in your account can vary based on your bank or payment provider's policies.
If you see a charge but don't have an active subscription, please check your account for any previous subscriptions or purchases that may not be fully canceled. If you still have questions, reach out to customer support with your order details for assistance in resolving the issue.
If you are unable to obtain a refund directly from FITMENT INDUSTRIES, consider reaching out to their customer service for further assistance or clarification on your request. Additionally, you may explore escalating your inquiry within their support system for more comprehensive support. Reviewing your account details can also provide insights into the status of your order and any associated policies.
If FITMENT INDUSTRIES has refused to issue a refund, you may want to review the terms of their refund policy for clarity on the process. Consider reaching out to their customer support team again for further assistance, as they may be able to provide additional information or options. Additionally, double-check your account details to ensure all relevant information was provided during your initial request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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