How to Get a FITNESS EXPERIENCE, EVOLUTION FITNESS Refund

• Membership ID or Account Number: Have your unique membership identification number ready. This can usually be found on your account dashboard.
• Transaction ID: Gather the specific transaction ID associated with the payment you are requesting a refund for, which appears on your payment confirmation email.
• Proof of Payment: Retain any payment receipts or emails confirming your subscription or class purchases from Fitness Experience, Evolution Fitness.
• Cancellation Confirmation: If applicable, prepare documentation or confirmation emails indicating the cancellation of classes or membership before the refund request.
• Communications Record: Maintain a record of any communications with customer service regarding your account or refund inquiries, including timestamps and details discussed.
• Reason for Refund: Clearly outline your reason for the refund, especially if it relates to service quality, class cancellations, or membership issues.
• Contact Information: Ensure your current email address and phone number are included for follow-up after your refund request is submitted.
• Refund Policy Acknowledgment: Familiarize yourself with Fitness Experience, Evolution Fitness' refund policy to reference any particular guidelines or terms that apply to your situation.

At FITNESS EXPERIENCE, EVOLUTION FITNESS, users engage with various fitness programs and memberships aimed at enhancing their health and wellness journey. Understanding your eligibility for a refund is essential for effective account management and ensuring a positive experience with our services. Refund eligibility primarily revolves around specific situations regarding memberships and class bookings.

• Cancelation of Membership: If a membership is canceled within the designated trial period, users may qualify for a refund of the initial payment.
• Class Transfers or Cancellations: Users who purchased a package of classes that were subsequently canceled by the studio may be eligible for a refund or credit towards future classes.
• Service or Class Delivery Issues: In instances where a service or class does not meet specified performance standards or is unavailable, users might be eligible for a refund or rescheduled session.
• Membership Upgrade or Downgrade: If users choose to upgrade or downgrade their membership plan, they may inquire about possible pro-rata refunds or adjustments to their billing cycle based on the remaining duration of their current plan.

For further inquiries regarding your specific situation and potential eligibility for a refund, please contact our customer service team who will be happy to assist you.

At FITNESS EXPERIENCE, EVOLUTION FITNESS, customers sometimes encounter situations where they need clarification or assistance regarding their subscriptions. Here are some scenarios illustrating how users have successfully claimed refunds:

• A long-time member decided to switch to a new class package that better suited their schedule. They submitted a refund request for a portion of their remaining balance from the previous package, citing the new class start date. The team's prompt processing allowed them to easily transition to the new plan.
• A user purchased a personal training session but later realized they couldn't attend due to a schedule conflict. They reached out to customer service with their situation, explaining the circumstances. The staff was very understanding and issued a refund for the session, ensuring a positive experience.
• One member mistakenly bought a monthly membership instead of a bi-annual plan, which offered better value. After reaching out to support for clarification on the difference in pricing, they were assisted in correcting their plan and received a refund for the price difference immediately.
• A customer signed up for a workshop that was later canceled due to unforeseen circumstances. They contacted the fitness studio, and given the cancellation, they received a full refund, making sure their overall experience remained positive despite the change in plan.

Tracking your refund status with FITNESS EXPERIENCE, EVOLUTION FITNESS is straightforward and user-friendly. We provide various ways to keep you updated on your refund process so you can stay informed every step of the way.

• Check Your Email: After initiating a refund, keep an eye on your inbox for emails from us. We send regular updates on your refund status, including confirmation when the refund is processed and an estimated date for when the funds will be available in your account.
• Use the Mobile App: If you have our FITNESS EXPERIENCE app, you can easily track your refund. Navigate to the 'Account' section, then select 'Order History' to view the status of any refunds associated with your purchases.
• Log into Your Account Dashboard: Visit our website and log into your account. Once logged in, go to the 'Billing' section, where you’ll find a detailed overview of your orders and their corresponding refund statuses.
• Refund Progress Details: In your account dashboard, we provide clear information about the refund progress, including initiated, processed, and completed stages. This ensures you know exactly where your refund stands.
• Contact Customer Support: If you need further clarification or assistance, you can reach out to our customer support team. They can provide specific details about your refund status and answer any questions you may have.