Many users overlook billing details until an unexpected charge comes to light, often due to an automatic subscription renewal. This guide provides a clear understanding of how refunds work at Fitness Story Society, including eligibility criteria and the straightforward steps to request your money back swiftly. We aim to assist you in navigating this process with ease and confidence, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Your Account Email: Ensure you have the email address associated with your Fitness Story Society account.
Transaction ID: Locate the transaction ID for the purchase you are requesting a refund for, typically found in your confirmation email.
Proof of Purchase: Collect any receipts or order confirmations that verify your transaction.
Account Details: Be ready to provide your account username or any specific profile information used during sign-up.
Refund Reason: Clearly outline the reason for your refund request, being specific about any issues encountered with the services or products.
Subscription Details: If applicable, note the details of your subscription plan, including start date and the type of plan.
Feedback: Prepare constructive feedback if you believe it would help, as Fitness Story Society values customer input.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fitness Story Society
At Fitness Story Society, users have specific rights regarding refunds that are related to the subscription services provided. Understanding these rights and the scenarios that may qualify for a refund is essential for all users. Below are the situations that might apply for eligibility under Fitness Story Society's policies.
Service Cancellation: If you have canceled your subscription prior to the next billing cycle and have a confirmation of cancellation, you may not be charged for the subsequent period, thus eliminated potential charges from future access.
Account Management: In cases where users experience significant technical issues related to their subscription service that prevent access to content, this may qualify for a review of the account status and potential credit towards future billing periods.
Content Availability: If certain promised services or fitness plans are unavailable during your subscription term, you might be eligible for compensation based on the specific terms of access outlined during your subscription sign-up.
Trial Periods: Users who signed up for a trial period and did not intend to continue past the trial might qualify for a refund if cancellation was executed before the trial ended, according to the terms provided.
These criteria are designed to align with Fitness Story Society's commitment to user satisfaction and transparency. For further inquiries regarding specific situations or for clarification on your account status, please refer to the account management section or contact customer service directly.
Step-by-Step Process to Request Your Fitness Story Society Refund Like a Pro
If you purchased through Fitness Story Society.com:
Click on Billing History to find your subscription details.
Select the subscription you wish to refund.
Look for a Request Refund or Support option.
In your refund message, mention that the subscription renewed without notice.
Emphasize that your account was unused during this billing cycle.
Submit your request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription for Fitness Story Society.
Scroll down and tap on Report a Problem.
Select your reason for requesting a refund, such as unexpected renewal.
In the description, mention the account was unused.
Submit the report and check for any follow-up emails from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon in the top-left corner.
Choose Subscriptions.
Locate your Fitness Story Society subscription and tap it.
Select Cancel Subscription first.
Go back to the App Menu and tap Account.
Under Purchase History, find the transaction for the subscription.
Tap on it and select Request a Refund.
When filling out the refund request, note that you experienced an unexpected renewal.
Highlight the fact that your account was not used recently.
Submit your request and await a response from Google.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account and look for Manage Account.
Locate the subscription for Fitness Story Society under Subscriptions.
Click on Cancel Subscription for any future charges.
Contact Roku Support via Help on their website.
In your message, state that the subscription renewed unexpectedly.
Mention that your account has been unused for this billing period.
Submit your request for a refund through the support channel.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Fitness Story Society for Refund
Script
Copy
Subject: Refund Request – Fitness Story Society Account [Your Email]
Dear Fitness Story Society Team,
I am writing to formally request a refund for my account. On [Billing Date], [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached the necessary documentation regarding this matter.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed by our team.
You will receive an update via email within 5 business days.
Refunded
Your refund has been successfully issued.
The amount will reflect in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
Please check your email for details on how much has been refunded.
Completed
Your refund request has been fully processed and closed.
You no longer need to take action; your funds are returned.
Canceled
Your refund request has been canceled.
If you believe this was a mistake, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Fitness Story Society, customers may encounter various situations regarding their subscriptions and services. Here are some realistic scenarios where users successfully claimed refunds due to specific account management queries:
Accidental Subscription Renewal: A user intended to cancel their monthly subscription but forgot to do so before the renewal date. Upon realizing the oversight, they reached out via customer support and explained the situation. After confirming their request was made shortly after the renewal, the support team issued a refund for that month's charge.
Service Interruption: A member experienced a temporary service interruption during their online training sessions due to technical difficulties. Understanding the importance of consistent access, they contacted Fitness Story Society for clarification. After discussing the issue, the support team provided a refund for the days the service was down, ensuring the user felt valued and supported.
Plan Changes Causing Confusion: A customer tried to upgrade their membership plan but mistakenly enrolled in a different package, leading to unexpected charges. They notified customer service about the mix-up, and after verifying their intent, the team promptly refunded the amount charged for the incorrect plan and helped them enroll in the desired package.
Billing Cycle Clarification: A user noticed a discrepancy in their billing cycle and wasn't sure if they were still on the correct plan. They contacted customer support for clarification and assistance in adjusting their plan. The team successfully processed a refund for the extra charge that occurred due to the misunderstanding while ensuring the user’s account was correctly updated moving forward.
The Easiest Way to Get a Fitness Story Society Refund
If you're frustrated trying to get a refund from Fitness Story Society—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund with Fitness Story Society is straightforward when you know where to look and what to expect. Here are some efficient ways to keep an eye on your refund progress:
Email Notifications: Check your registered email for updates directly from Fitness Story Society. Look for emails titled 'Refund Processed' or 'Refund Status Update' to get detailed information regarding your refund.
Account Dashboard: Log into your Fitness Story Society account and navigate to the 'Order History' section. Here, you can view the status of each of your transactions, including any pending or completed refunds.
Mobile App Alerts: If you use the Fitness Story Society mobile app, ensure that you have enabled notifications. You will receive real-time updates about your refund status as soon as it's processed.
Billing Section: Under the 'Billing' section of your account settings, you can find a specific breakdown of any refunds initiated. This area provides clarity on amounts refunded and the expected timeframes for processing.
Response Time Informer: Fitness Story Society generally processes refunds within 5-7 business days. You can find this information in the FAQ section on their website, which outlines standard timelines for refunds.
FAQ
Refunds for missed cancellations are typically not issued, as users are encouraged to manage their subscriptions proactively. However, we understand that circumstances can arise, so please reach out to our support team to discuss your situation, and we'll do our best to assist you.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated from our end, you should see the amount reflected in your account within that timeframe. If there are any delays, it’s best to check directly with your financial institution for further assistance.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions or purchases that may have been missed. If everything appears in order, contact our support team directly through the website for assistance, and they will help clarify the charge.
If you're unable to secure a refund directly from Fitness Story Society, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details may provide insights that could assist in addressing your request.
If Fitness Story Society has declined your refund request, we recommend reviewing the refund policy to understand the criteria for refunds. You can also reach out to customer support again for clarification or to discuss your situation further. Additionally, ensure that your account details are up to date and accurately reflect your membership status.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)