Many users often overlook billing until an unexpected charge surfaces, such as an automatic subscription renewal. This guide aims to clarify how Fitness859 handles refunds, ensuring you understand who is eligible and outlining the steps to request your money back efficiently. We want to make this process as smooth as possible for you, allowing you to focus on your fitness journey without any concerns about billing issues.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Fitness859 account.
Transaction ID: The unique transaction ID for the payment made for your subscription or services.
Purchase Date: The date when the transaction occurred, to verify eligibility for a refund.
Service Details: Specify which service or membership you are seeking a refund for (e.g., personal training sessions, online workout programs).
Refund Reason: A clear explanation of why you are requesting the refund, including any relevant service issues.
Communication Records: Any email or chat correspondence with Fitness859 regarding the issue.
Payment Method: Provide details about the payment method used (credit card, PayPal, etc.) to facilitate the refund process.
Receipt or Invoice: A copy of the receipt or invoice for your purchase, which can be found in your account or email confirmation.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fitness859
At Fitness859, users have specific rights regarding their services and billing. These rights are designed to ensure transparency and fair treatment for all members. Understanding the eligibility for refunds can help users navigate their account management queries effectively. Below are scenarios where users might be eligible for a refund or billing adjustment:
Service Cancellation: If a user cancels their membership prior to the next billing cycle, they might be eligible for a refund for the subsequent charge if the cancellation was processed within the appropriate time frame.
Membership Downgrade: If a user chooses to downgrade their membership plan, they may qualify for a refund based on the difference between the previous and new membership fees, contingent upon the timing of the downgrade.
Trial Period Non-Acceptance: Users who signed up for a trial membership and decided not to proceed after the trial period could be eligible for a refund if they canceled within the trial window and were charged subsequently.
Valid Account Issues: Should there be technical difficulties preventing access to Fitness859 services, users might be eligible for a refund for the period they were unable to utilize the services due to these issues.
It is important for users to keep records of their memberships and any communications regarding cancellations or service issues, as these can aid in clarifying eligibility for refunds in specific situations.
Step-by-Step Process to Request Your Fitness859 Refund Like a Pro
If you purchased through Fitness859.com:
Visit team85fitnessandwellness.com and log into your account.
Navigate to the Account Settings section.
Look for the Billing tab and click on it.
Find the Recent Transactions section and locate the subscription charge.
Click on Request Refund next to the relevant transaction.
In the refund request form, mention that the subscription renewed without notice.
Submit the form and await confirmation of your request via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Fitness859 subscription.
Tap on Cancel Subscription, then proceed to Report a Problem in the options.
Follow the prompts to request a refund, emphasizing that the account was unused.
Submit the request; check your email for a follow-up.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three lines) and select Account.
Scroll down and tap on Purchase History.
Locate your Fitness859 subscription in the list.
Tap on it and select Refund.
In your message, state that the subscription was renewed without proper notification.
Follow the prompts to complete your refund request.
If you purchased through Roku:
Go to the Roku Home Screen on your device.
Select Streaming Channels, then go to My Channels.
Find and highlight Fitness859.
Press the * button on your remote and select Manage Subscription.
Select Cancel Subscription and confirm.
Go to the Roku Support page to fill out the Refund Request Form.
In your message, mention the subscription has not been used for some time.
Submit the form and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached, please find relevant documentation for your reference.
I kindly ask for a confirmation regarding this refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once your request moves to the next step, usually within 2-3 business days.
Processing
Your refund is currently being reviewed and processed by our team.
This stage typically takes 3-5 business days. Thank you for your patience!
Refunded
The refund has been successfully processed and issued to your payment method.
Funds should reflect in your account within 5-7 business days depending on your bank’s processing time.
Partially Refunded
A portion of your original transaction has been refunded.
You will receive a refund confirmation detailing the amount refunded and the remainder owed.
Completed
The refund process is complete, and you have received your funds.
You can check your account for the refunded amount. Thank you for choosing Fitness859!
Canceled
Your refund request has been canceled, either by you or due to policy restrictions.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Fitness859, understanding how to navigate billing and account management is crucial for a positive user experience. Here are some real user scenarios where clients successfully claimed refunds for various legitimate reasons.
Class Cancellation: A member purchased a multi-class pass but was unable to attend a scheduled class due to unforeseen circumstances. After contacting customer support, they provided proof of their cancellation request within the allowed timeframe and were granted a refund for the unused portion of their class pass.
Subscription Downgrade: A client decided to downgrade from a premium membership plan to a basic plan after realizing they were not utilizing all of the features. They reached out to Fitness859’s support team to clarify the billing cycle and successfully received a refund for the difference in price for the remaining billing period.
Billing Error on Add-Ons: During a routine billing inquiry, a user noticed an unexpected charge for an add-on feature they had not used. They contacted Fitness859’s customer service, explained the situation, and provided necessary account details, leading to a prompt refund for that specific add-on charge.
Gift Card Issues: A customer redeemed a gift card but discovered it wasn’t applied properly at checkout, resulting in a wrong billing amount. After reaching out to support with the transaction details, they received a refund that allowed them to redeem the full value of their gift card on their next purchase.
The Easiest Way to Get a Fitness859 Refund
If you're frustrated trying to get a refund from Fitness859—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Fitness859 is straightforward and designed for your convenience. Here are some efficient ways to keep an eye on your refund progress:
Email Notifications: Fitness859 regularly sends email updates regarding your refund status. Make sure to check your inbox for messages with subject lines like "Your Refund Update". These emails will provide key information about the status of your refund.
In-App Notifications: If you use the Fitness859 mobile app, you can receive instant notifications about your refund. Keep your app notifications turned on so you won’t miss any important updates.
Account Dashboard: Log into your Fitness859 account on the website and navigate to the Order History section. Here, you can view the status of your refund alongside past transactions.
Billing Section: Under the Billing section of your account settings, you can find detailed information about your refund, including the expected completion date and any adjustments made.
Customer Support: If you have questions about your refund status, you can reach out to Fitness859's customer support through the Help Center, where dedicated agents can provide real-time updates regarding your refund.
FAQ
Unfortunately, refunds are not typically issued for memberships or services if the cancellation is not completed by the deadline. We encourage members to review our cancellation policy to better understand the timelines and to set reminders to avoid any future charges. If you have any further questions or need assistance, please feel free to reach out to our support team.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a notification confirming the refund, but the time it takes for the funds to appear in your account may vary.
If you notice a charge but do not have an active subscription, please contact our support team at support@fitness859.com. Be sure to include your account details and any relevant information regarding the charge, and we will assist you in resolving the issue.
If you are unable to secure a refund directly from Fitness859, consider reaching out to customer service again for further assistance. You may also escalate your request by following the support system's outlined steps or reviewing your account details to ensure all relevant information is accurately presented.
If Fitness859 refuses to issue a refund, it's advisable to review their refund policy for clarity on the terms. You may also consider reaching out to customer support again to discuss your situation in detail, or check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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