For many users, billing often becomes an afterthought until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to clarify how Fiverr's refund process works, including who qualifies for a refund and the steps to request your money back efficiently. We aim to provide a straightforward, helpful overview so you can navigate any billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Order Number: Have your specific order number ready for the transaction you are seeking a refund for.
Service Type: Specify the type of service you purchased (e.g., logo design, content writing, etc.) to identify the associated seller.
Transaction ID: Locate and note down the unique transaction ID for your refund request.
Clear Reason for Refund: Prepare a detailed explanation of why you are requesting the refund, including issues with service delivery.
Communication Records: Gather any evidence of communication with the seller, such as messages discussing the order or issues faced.
Order Details: Have a summary of the order requirements, including any specific instructions you provided to the seller.
Visual Proof: If applicable, include screenshots of the delivered work or lack thereof, to substantiate your claim.
Refund Policy Review: Review Fiverr’s specific refund policies to ensure your request aligns with their guidelines.
Account Information: Make sure you have your Fiverr account details handy, including the email associated with your account.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 business days
PayPal
3-5 business days
Fiverr Balance
Instant
Apple Pay
3-7 business days
Bank Transfer
5-10 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fiverr
At Fiverr, users engage with a platform that facilitates the purchase of a wide range of digital services, including graphic design, writing, programming, and more. Understanding the circumstances under which refunds may be granted is crucial for users looking to manage their accounts effectively.
The following scenarios may qualify users for a refund:
Service Not Delivered: If a seller fails to deliver the ordered service within the specified timeframe and no communication has been made about the delay.
Service Not as Described: If the delivered work does not meet the expectations set in the gig description or the agreed-upon requirements.
Order Cancellation: If an order is canceled prior to completion by either the buyer or seller, users may have their funds returned to their Fiverr account, depending on the timing of the cancellation.
Mutual Agreement: If both the buyer and seller agree to cancel an order, users might be eligible to initiate a refund based on this mutual decision.
Users are encouraged to review Fiverr's policies and navigate the resolution center for further assistance regarding specific situations related to refunds, ensuring they understand their rights and available options.
Step-by-Step Process to Request Your Fiverr Refund Like a Pro
If you purchased through Fiverr.com:
Go to the Powers Ministries website.
Log in to your account using your username and password.
Navigate to your Account Settings.
Select Billing or Payments options.
Locate the recent purchase that you want a refund for.
Select Request Refund next to the relevant transaction.
In the refund request form, clearly state that the service renewed without notice or that the subscription was not used.
Submit the request, and monitor your email for a confirmation or further communication.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Choose the Powers Ministries subscription from the list.
Tap on Cancel Subscription to prevent future charges.
Next, go to Report a Problem on Apple's website.
Sign in with your Apple ID and locate the purchase.
Select Request a Refund, and specify that the subscription was charged unexpectedly.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Account and then Purchase History.
Find the Powers Ministries transaction.
Tap on it and select Refund.
Fill out any required information, mentioning the issue was due to unnotified billing.
Confirm the submission and check for email updates.
If you purchased through Roku:
Sign in to your Roku account on the Roku website.
Go to Manage Account and then Subscriptions.
Find the Powers Ministries subscription on your list.
Click on Cancel to stop future charges.
Visit the Contact Us page on the Roku support site.
Select Billing Issues for additional resources.
Use the chat or email option to explain the request, focusing on unexpected renewal or non-use of the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to draw your attention to a billing situation related to my account. [describe reason]
I would like to request a refund of [Amount].
Please find attached documentation that may assist in this matter.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet reviewed.
Your request is under review. Please allow up to 3 business days for a decision.
Processing
The refund has been approved and is currently being processed.
Your funds are being returned. Expect to see the refund in your account within 5-7 business days.
Refunded
The refund has been completed, and the money has been returned to you.
The amount is back in your Fiverr account or original payment method.
Partially Refunded
A portion of your refund request has been granted.
You will receive a refund for part of the transaction based on the agreed terms.
Completed
The refund process is fully completed, and no further action is needed.
Your refund status has been resolved and confirmed.
Canceled
The refund request has been canceled and will not be processed.
Your original payment is intact; the refund will not occur.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Many users of Fiverr have successfully navigated refund requests through various common situations related to their digital services. Here are a few realistic scenarios where refunds were effectively claimed:
Inaccurate Deliverables: A user ordered a logo design but received an initial draft that did not meet their specifications. After communicating with the freelancer and providing feedback without resolution, the user reached out to Fiverr support, who facilitated a refund for the unsatisfactory service.
Service Not Completed: A buyer purchased an article writing service with a promised delivery time of 5 days. When the order was not delivered after 10 days, the user contacted Fiverr customer support, highlighting the missed deadline, and received a full refund due to the lack of service completion.
Misunderstanding of Order Scope: A seller completed a project for a user, but the final product lacked several elements that were explicitly requested in the order. Upon presenting the chat history that showed the agreed-upon scope, the user was able to claim a refund through Fiverr as the final delivery did not align with the confirmed requirements.
Subscription Adjustment: A user intended to explore a specific subscription plan for enhanced services but accidentally selected a more expensive tier. After realizing the mistake, they contacted Fiverr to clarify the situation, and the support team promptly adjusted the plan and issued a refund for the extra charges incurred.
The Easiest Way to Get a Fiverr Refund
If you're frustrated trying to get a refund from Fiverr—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status on Fiverr can be straightforward if you know where to look. Here are some efficient ways to stay updated on your refund:
Check Your Email: Fiverr typically sends email notifications about the status of your refund. Look for emails from Fiverr that provide updates, including when your refund is processed and the estimated timeframe for completion.
Use the Fiverr App: If you have the Fiverr mobile app, you can conveniently check your refund status on the go. Simply navigate to the 'Inbox' section to find communication regarding your refund.
Visit Your Account Dashboard: Log into your Fiverr account and go to the 'Orders' section. From there, select 'Order History' to view all your transactions, including the status of any refunds.
Review the Billing Section: In your account settings, access the 'Billing' section to find detailed information about all financial transactions. Here, you will see the status of your refund and any relevant details.
Look for Refund Details: In your order history, click on the specific order associated with your refund. Fiverr provides information about the refund process, including whether it is pending, completed, or if additional actions are required.
Contact Customer Support: If you have not received sufficient updates through email or your account, you can reach out to Fiverr's customer support through the 'Help & Support' section for personalized assistance regarding your refund.
FAQ
If you forget to cancel your order on time, it may not qualify for a refund as per Fiverr's policy. However, you can reach out to customer support to discuss your situation, as they may be able to assist you depending on the specific circumstances.
Refund processing times on Fiverr typically take between 5 to 7 business days, depending on your payment method and bank. Once a refund is initiated, you'll receive an email confirmation, and the funds should appear in your account shortly thereafter. Please allow some additional time for your financial institution to process the refund.
If you see a charge but do not have an active subscription, first check your Fiverr account for any active orders or completed transactions that may explain the charge. If you still need clarification, contact Fiverr's customer support for assistance in reviewing your account and resolving any discrepancies.
If you're unable to secure a refund directly from Fiverr, consider reaching out to customer service once more for further assistance. You may also explore escalating your issue within Fiverr's support system for additional support. Reviewing your account details and transaction history could provide further insights into your situation.
If Fiverr has declined your request for a refund, consider reviewing their refund policy to understand the criteria for refunds more clearly. You can also reach out to Fiverr's customer support again, providing any additional information that may help clarify your situation. Additionally, checking your account details and transaction history may provide insights into the outcome of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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