Billing can often be an afterthought until an unexpected charge arises, such as an automatic subscription renewal. At Fleurish Psychotherapy, we understand that navigating financial matters can be daunting, which is why this guide is here to help. We’ll walk you through how our refund process works, who qualifies for refunds, and the straightforward steps you need to take to request your money back promptly. Our goal is to ensure you feel supported and informed every step of the way.
What You Should Prepare Before Applying For Refund
Session Details: Gather information about the specific therapy sessions for which you are requesting a refund, including the date, time, and therapist's name.
Transaction ID: Locate the transaction ID associated with your payment for the session(s) you wish to refund.
Receipt or Payment Confirmation: Have a copy of your payment receipt or confirmation email to validate your transaction.
Cancellation Policy Acknowledgment: Review the cancellation and refund policy provided by Fleurish Psychotherapy to ensure your request adheres to their guidelines.
Your Account Information: Prepare your account information, including the email address and any user ID linked to your subscription or bookings, to assist in quick identification.
Reason for Refund: Clearly articulate the reason for your refund request, as this may be necessary for processing.
Communication Records: If you've had prior communications regarding your refund, include any emails or messages exchanged with Fleurish Psychotherapy to support your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
HSA/FSA Cards
5-7 working days
Bank Transfer
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fleurish Psychotherapy
At Fleurish Psychotherapy, understanding your rights regarding potential refunds is essential, especially as our services are centered around providing therapeutic support and mental health care. While we strive to offer a seamless experience, certain scenarios may arise that could warrant a review of billing practices. Below are specific situations related to our services where users may qualify for a refund.
Cancellation of an Appointment: If a client cancels a scheduled session with appropriate notice as outlined in our cancellation policy, they may be eligible for a refund or credit towards a future session under our standard practices.
Prepaid Sessions: Clients who have pre-purchased multiple sessions may qualify for a refund if they do not utilize the sessions within the specified time frame, subject to our refund policy.
Service Unavailability: In cases where a scheduled appointment cannot be honored due to unforeseen circumstances on our part, clients may be eligible for a refund for that particular session.
Change of Therapist: If a client requests a change of therapist within a specific timeframe, they may qualify for a refund for the session if the clinician was not available or accommodating to the requested change.
We encourage clients to reach out directly for personalized assistance regarding any billing inquiries or situations that may warrant a refund. Our goal is to ensure clarity and satisfaction in the therapeutic journey.
Step-by-Step Process to Request Your Fleurish Psychotherapy Refund Like a Pro
If you purchased through FleurishPsychotherapy.com:
Visit the Fleurish Psychotherapy website and log into your account.
Navigate to the 'My Account' section at the top right of the homepage.
Click on 'Billing Information' to view your active memberships and subscriptions.
Select the membership or subscription for which you want a refund.
Look for the 'Request Refund' button. If it's not visible, select 'Contact Support.'
Compose a message to customer service. Mention that your subscription renewed without notice and provide any relevant details about your usage.
Submit your refund request and keep an eye on your email for responses.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select 'Subscriptions' to view your active subscriptions.
Find and tap on the Fleurish Psychotherapy subscription.
Choose 'Cancel Subscription.' You will be guided to confirm this choice.
After canceling, go to the App Store and sign in with your Apple ID.
Scroll down to the bottom of the 'Featured' section and tap 'Report a Problem.'
Select 'Apps and Subscriptions' and choose Fleurish Psychotherapy.
In the description, emphasize that you did not intend to renew and request a refund.
Submit your report and monitor your email for updates from Apple.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the profile icon in the top right corner.
Select 'Payments & Subscriptions,' then 'Subscriptions.'
Locate the Fleurish Psychotherapy subscription and tap on it.
Choose 'Cancel Subscription.' Confirm the cancellation.
After cancellation, go to the Google Play Help Center in your web browser.
Find 'Request a refund' under 'Subscriptions and charges.'
Follow the prompts to submit your refund request, and note that you occasionally use the service.
Submit your request and check for any responses in your email.
If you purchased through Roku:
Go to the Roku device home screen and scroll to 'Streaming Channels.'
Select 'Manage Subscriptions' under your account settings.
Find Fleurish Psychotherapy and select it.
Choose 'Cancel subscription.' Please confirm the cancellation when prompted.
After canceling, visit the Roku website and log into your account.
Go to the 'Support' section and find 'Request a refund' options.
Fill in the required details, and highlight that you were not actively using the service.
Submit your request and await further communication from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund regarding my account. The details of my billing situation are as follows: [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached the necessary documentation to support my request.
Could you please confirm the status of my request within 3-5 business days? If you need any further information, feel free to reach out to me at [Your Phone Number].
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is being processed by our team.
Refunds usually complete within 5-7 business days. You will receive a notification once it's done.
Refunded
The refund has been successfully issued to your original payment method.
Funds may take an additional 3-5 business days to reflect in your account, depending on your bank.
Partially Refunded
A portion of your total payment has been refunded.
Check your account for the specific amount refunded and feel free to reach out for details.
Completed
The refund process has been finished successfully.
You should see the funds in your account. Thank you for your patience!
Canceled
Your refund request has been canceled, likely due to insufficient information.
If you believe this is an error, please contact us to discuss further.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Fleurish Psychotherapy, clients may find themselves needing refunds for various reasons. Here are some real user scenarios where refunds were successfully claimed:
Session Rescheduling: A client had to cancel an upcoming therapy session due to a last-minute work commitment. After rescheduling the appointment for a later date, they communicated with Fleurish Psychotherapy and received a refund for the session fee since the cancellation policy was adhered to.
Subscription Change: A client initially subscribed to a weekly therapy package but decided to switch to bi-weekly sessions to better manage their schedule. After reaching out to the support team, they were able to receive a prorated refund for the sessions that were no longer needed under the initial subscription.
Billing Clarification: A client noticed an unexpected charge on their account after updating their billing information. Upon contacting Fleurish Psychotherapy for clarification, they found that the charge was an oversight. The support team promptly issued a refund for the amount to ensure the client’s peace of mind.
Service Interruption: During a scheduled session, a client experienced technical difficulties with the telehealth platform. They reported the issue and were offered a complimentary session as a gesture of goodwill, along with a refund for the interrupted appointment, highlighting Fleurish’s commitment to client satisfaction.
The Easiest Way to Get a Fleurish Psychotherapy Refund
If you're frustrated trying to get a refund from Fleurish Psychotherapy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Keeping track of your refund status at Fleurish Psychotherapy is simple and efficient. Here are some specific tips tailored to help you stay informed about your refund process:
Check Your Email: Fleurish Psychotherapy sends refund updates directly to your registered email. Look for emails with the subject line "Refund Status Update" for important notifications regarding your refund.
Utilize the Mobile App: If you've downloaded the Fleurish Psychotherapy app, you can check your refund status under the "Billing" section. This feature provides up-to-date information right at your fingertips.
Visit Your Account Dashboard: Log in to your account on the Fleurish Psychotherapy website and navigate to the "Order History" section. Here, you will find detailed information about any refunds you've requested.
Review Your Account Settings: In the "Settings" menu of your account, there is an option for "Payments and Refunds." This section outlines your refund requests and their current status.
Contact Customer Support: If you have questions or need further assistance, you can reach out to Fleurish Psychotherapy's customer support. They can provide personalized updates and further details about your refund progress.
FAQ
We understand that life can be unpredictable, and it’s important to us that you feel supported. However, our policy generally does not allow for refunds if a cancellation is missed. We encourage you to review our cancellation policy for further details and consider reaching out if you have any specific concerns.
Refunds from Fleurish Psychotherapy typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once the refund is initiated, you will receive a confirmation email, and you can check with your bank for further updates on the transaction.
If you see a charge but do not have an active subscription, please check your account for any past subscriptions that may not be fully canceled. If you need further assistance, contact our support team with details of the charge so we can help clarify the situation.
If you are unable to obtain a refund directly from Fleurish Psychotherapy, consider reaching out to customer service again for further assistance or clarification on their policies. You may also escalate your inquiry within their support system for additional support. Additionally, reviewing your account details may provide insights into the options available to you.
If Fleurish Psychotherapy is unable to issue a refund, we recommend reviewing the refund policy outlined on our website for clarity on the process. Additionally, you may want to reach out to our support team again for further assistance or clarification regarding your specific situation. Checking your account details might also provide insights into any outstanding matters.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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