It’s common for most users to overlook billing details until an unexpected charge catches their attention, leaving them unsure of their options. This guide is designed to clarify how FlexBorrowing refunds work, outlining who is eligible and providing a straightforward process for requesting your money back efficiently. With a few simple steps, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your FlexBorrowing account details ready, including your username and registered email address.
Transaction ID: Locate the specific transaction ID associated with the loan or payment you wish to refund.
Loan Agreement: Attach a copy of the original loan agreement to reference terms and conditions related to the refund.
Payment Method: Provide details regarding the payment method used for the transaction (e.g., credit card details, bank account information).
Refund Reason: Clearly outline the reason for the refund request, adhering to FlexBorrowing's policy.
Proof of Payment: Include receipts or bank statements that confirm the transaction made to FlexBorrowing.
Communication Records: Have any relevant email or chat logs with customer support regarding your account or the transaction ready, as they may assist your case.
Deadline Awareness: Be aware of any time limits or conditions specific to refund requests as stipulated by FlexBorrowing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from FlexBorrowing
At FlexBorrowing, we understand that users may have questions regarding their eligibility for refunds based on their interactions with our services. We offer flexible borrowing options for energy-related expenses, and we recognize that various situations may arise that could prompt users to inquire about a refund. Below are specific scenarios relevant to FlexBorrowing, in which users might find themselves considering their eligibility for a refund.
Subscription Changes: Users who modify their subscription plans, such as upgrading or downgrading, may be eligible for a refund for unused services during the billing cycle, depending on the terms of the new plan.
Service Downtime: If a user experiences significant interruptions to their energy borrowing service that affect access to their account or usage of available funds, they may inquire about a potential refund for the impacted period.
Payment Processing Issues: Users encountering unexpected delays in payment processing that result in inability to utilize borrowed funds could explore options for refunds related to those delays, in accordance with payment processing timelines.
Account Cancellations: Upon voluntarily canceling an account, users may discuss their eligibility for a refund for any prepaid amounts for services not rendered for the remainder of the billing cycle.
Promotional Adjustments: If users have accessed promotional offers that were not correctly applied to their accounts, there may be avenues to seek refunds for differences in billing that occur as a result.
For any specific refund inquiries, we encourage users to connect with our customer support team to discuss their unique circumstances and explore available options based on their individual account management journey.
Step-by-Step Process to Request Your FlexBorrowing Refund Like a Pro
If you purchased through FlexBorrowing.com:
Visit the FlexBorrowing website and log into your account.
Navigate to the Billing or Account Settings section.
Locate the Subscription Management option.
Click on Request Refund next to the relevant subscription.
In the text box provided, mention that the subscription renewed without notice and that you would like to cancel and request a refund.
Submit your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the list.
Find and tap on the FlexBorrowing subscription.
Select Cancel Subscription. After cancellation, you should receive a prompt for a refund. If not, proceed to the next step.
Open the App Store, scroll to the bottom and tap on Apple ID, then View Apple ID.
Tap on Purchase History and find the FlexBorrowing charge.
Click on Report a Problem and select Request a Refund for this purchase.
In the problem description, emphasize that you were unaware of the renewal and have not used the service recently.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu (three horizontal lines), then tap on Account.
Scroll down to find Purchase History.
Locate the FlexBorrowing subscription and tap on it.
Select the Refund option. You may also need to choose Request a Refund if it is not directly available.
In the message field, mention that you wish to cancel your subscription and specify that the renewal was unexpected.
Submit your refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll down and highlight the Channel (FlexBorrowing) you want to request a refund for.
Select the Options button on your remote and choose Manage Subscription.
Click on Cancel Subscription to stop further billing.
Visit the Roku support website and log into your account.
Click on Subscriptions and locate the FlexBorrowing charge.
Select Request a Refund or Report an Issue.
In the message, mention that you are requesting a refund because the subscription renewed without prior notification.
Submit the request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], I encountered a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference.
Please confirm the receipt of this request and let me know the next steps within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet processed.
Your refund is in the queue and will be reviewed shortly.
Processing
The refund is currently being processed by our systems.
Your refund is being handled; please allow up to 7 business days for completion.
Refunded
The refund has been successfully issued to your original payment method.
You will see the refund reflected in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive the specified amount back, and the remaining balance may require further processing.
Completed
The refund process is complete, and the funds have been transferred.
Your transaction is finalized, and you can expect to see the changes in your balance.
Cancelled
The refund request has been cancelled by either the user or the merchant.
You will not receive a refund, and your original transaction remains intact.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At FlexBorrowing, users often manage their flexible borrowing plans with specific features that suit their financial needs. Below are some user scenarios where refunds were successfully claimed:
Susan's Plan Adjustment: Susan decided to adjust her borrowing plan mid-month, but found out that the new plan type had a higher monthly fee than anticipated. After reviewing her options, she contacted FlexBorrowing for clarification and successfully secured a refund for the difference after the plan change.
Mark's Unused Credit: Mark received a temporary credit to his account for a special promotion but realized he couldn’t use it due to unexpected personal circumstances. Upon reaching out to customer service for assistance, he received a full refund for the unused portion of that credit, which was processed smoothly.
Jessica's Subscription Oversight: Jessica enrolled in an annual subscription for her borrowing plan but realized after a few months that she no longer required that level of borrowing. After inquiring about her subscription status, she was able to downgrade her plan and received a prorated refund for the unused months.
David's Payment Inquiry: David noticed a discrepancy in his billing statement regarding a recent payment. After bringing this to FlexBorrowing's attention through their support chat, he found that an error had occurred, resulting in an immediate refund for the overcharged amount.
The Easiest Way to Get a FlexBorrowing Refund
If you're frustrated trying to get a refund from FlexBorrowing—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with FlexBorrowing is straightforward and can be done efficiently through various channels. Here’s how you can stay updated on the progress of your refund:
Email Updates: FlexBorrowing sends automatic email notifications whenever there is an update regarding your refund. Look for emails with the subject line "Refund Status Update" to find important information about your refund’s progress.
In-App Notifications: If you use the FlexBorrowing mobile app, you will receive real-time notifications directly in the app. Make sure to enable notifications to stay informed about any changes to your refund status.
Account Dashboard: Log into your FlexBorrowing account and navigate to your account dashboard. Under the "Order History" section, you will find detailed information about your refunds, including the current status and expected processing times.
Billing Section: For a more detailed view, visit the "Billing" section within your account. Here, you can see a comprehensive list of all transactions, along with the status of each refund processed.
Estimated Processing Times: FlexBorrowing provides estimated processing times for refunds in the notification emails and the dashboard. Keep an eye on these estimates to know when to expect your funds to be returned.
Customer Support: If you have questions regarding your refund, you can reach out through the customer support chat feature available in the app or on the website. They can provide you with specific updates tailored to your account.
FAQ
If you forgot to cancel your FlexBorrowing service on time, unfortunately, refunds are not available for missed cancellations. We recommend reviewing your account settings and setting reminders for future cancellations to avoid this situation in the future. If you have any further questions, feel free to reach out to our support team for assistance.
Refunds from FlexBorrowing typically take 3 to 5 business days to process, depending on your bank's policies. Once the refund is initiated, you should see the amount credited back to your account shortly after that processing window.
If you see a charge but do not have an active subscription, please check your account for any prior subscriptions or trials you may have overlooked. If the charge still seems incorrect, contact our customer support team with your payment details, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from FlexBorrowing, consider reaching out to their customer service team again for further assistance or clarification. You may also explore escalating your request within their support system to ensure it is reviewed appropriately. Additionally, reviewing your account details and any relevant transaction information could provide insights that may assist in resolving your issue.
If FlexBorrowing refuses to issue a refund, it's advisable to carefully review their refund policy, which outlines the specific conditions and processes for refunds. You may also want to contact their support team again for further clarification or to ensure all relevant information has been provided. Additionally, verify your account details to ensure that your request aligns with their requirements.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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