How to Get a Flexx Personal Training Refund

• Account Information: Your Flexx Personal Training account email and username.
• Transaction ID: The specific transaction ID from the purchase you are seeking a refund for.
• Purchase Date: The date when the service or training was purchased for reference.
• Proof of Service: Documentation or screenshots confirming the training sessions you attended or participated in.
• Refund Request Reason: A clear explanation for why you're requesting the refund, detailing any issues faced.
• Payment Method Information: Details of the payment method used for the transaction (e.g., credit card info). This may be required for processing your refund.
• Correspondence Record: Any previous correspondence with Flexx Personal Training regarding your issue or refund request.
• Membership Status: Confirmation of your current membership status, in case it affects your refund eligibility.

*Working days are Monday to Friday, and don't include public holidays.

At Flexx Personal Training, we understand that circumstances can change and you may have questions regarding your rights as a user, especially in terms of eligibility for refunds. Our services include personalized training sessions and subscription-based fitness programs, which may lead to specific situations that could warrant a refund request. Below are scenarios relevant to Flexx Personal Training that might qualify for a refund:

• Cancellation of Sessions: If you need to cancel a training session and provide appropriate notice within the policy timeframe, you may be eligible to reschedule or receive credit for that session.
• Subscription Plan Modifications: If you upgrade or downgrade your subscription plan and notice an unexpected billing discrepancy, you might inquire about potential adjustments in charges.
• Program Availability: If a specific training program you enrolled in becomes unavailable or is discontinued, you could have the option to request a refund or transfer to another program.
• Technical Issues: Should you experience unforeseen technical difficulties that prevent you from accessing your virtual training sessions, you may be eligible for a partial refund for the affected sessions.
• Session Quality Concerns: If you find that the training sessions do not meet the quality standards as outlined in our guidelines, this may be a valid basis for discussing refund eligibility after addressing with your trainer.

We encourage users to reach out to our support team for personalized assistance regarding their specific situation. This will ensure that all inquiries are handled comprehensively and in accordance with our policies.

Here are some realistic scenarios where users successfully claimed refunds from Flexx Personal Training, highlighting common situations faced by clients in their fitness journey.

• Subscription Cancellation Due to Relocation: A client recently moved to another city and needed to cancel their monthly subscription. After discussing their situation with customer service, they successfully received a prorated refund for the remaining days of their billing cycle.
• Class Package Refund Request: An individual purchased a 10-class package but found it challenging to attend due to unexpected work commitments. Upon reaching out to Flexx Personal Training, they were able to request a refund for the unused classes and received a full refund after verifying their attendance record.
• Billing Cycle Adjustment: A user realized that their subscription renewal date conflicted with their travel plans. By contacting customer support, they were able to delay the renewal and receive a refund for the recently processed payment, allowing them to adjust their membership as needed.
• Personal Training Session Reschedule: A client needed to cancel a session due to a personal emergency. After notifying Flexx Personal Training in advance, they were able to receive a refund for the session they could not attend, ensuring flexibility in managing their training schedule.

Tracking your refund status with Flexx Personal Training is straightforward and efficient. Here's how to stay updated on the progress of your refund:

• Email Notifications: Keep an eye on your email inbox. Flexx Personal Training sends out notifications regarding the status of your refund, including when it has been initiated and when it is processed. Look for emails specifically from support@flexxpersonaltraining.com.
• In-App Notifications: If you use the Flexx Personal Training mobile app, check your notifications within the app. You will receive real-time updates about your refund status directly in the app.
• Account Dashboard: Log into your account on flexxpersonaltraining.com and navigate to the Order History section under your account settings. Here, you can view detailed information about your transactions, including any refunds that are in process.
• Billing Section: Visit the Billing section of your account to see any pending refunds. This area provides insights into the time frame for each refund based on the original payment method.
• Progress Updates: Flexx provides detailed updates about the refund process, including whether your refund is pending, approved, or completed, helping you to understand exactly where your refund stands.
• Customer Support: If you have additional questions about your refund status, feel free to reach out to Flexx Customer Support through the app or the website. They’re available to assist and can provide personalized updates on your refund.