How to Get a Flipwise Refund

• Account Email Address: Ensure you have the email associated with your Flipwise account ready.
• Transaction ID: Locate the specific transaction ID for the purchase you are seeking a refund for.
• Order Confirmation: Have your order confirmation email or receipt handy as proof of purchase.
• Reason for Refund: Clearly articulate the reason for the refund request; this may include issues related to the service or a failure to meet expectations.
• Subscription Details: If you are requesting a refund for a subscription service, prepare the details of the subscription type, start and end dates.
• Payment Method Information: Have details of the payment method used, including the last four digits of the credit/debit card.
• Documentation of Issues: If applicable, prepare any screenshots or documentation that substantiate your claim regarding the service/product failure.
• Contact Information: Ensure you provide up-to-date contact information for follow-up regarding your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At Flipwise, we value our users and strive to provide clarity regarding their rights and potential eligibility for refunds based on specific circumstances related to our services. Flipwise offers a digital platform designed for efficient expense tracking and budgeting, which may involve subscription-based billing and various payment scenarios. Users may find themselves in situations where they seek clarification on their billing or service usage, and certain circumstances may qualify for a refund.

• Subscription Cancellation: If a user cancels their subscription before the next billing cycle, they may be eligible for a refund of the upcoming charge if it has not yet been processed.
• Service Interruption: In instances where users experience significant disruptions in service due to technical issues, this may qualify them for a refund for the period affected.
• Service Downgrades: Users who downgrade their subscription plan may be eligible for a prorated refund based on the remaining period of their previous plan.
• Non-Usage Charges: Users who have not utilized any features of the service during a billing cycle may inquire about potential eligibility for a refund under specific circumstances.
• Promotional Offers: If users encounter issues redeeming a promotional offer, they could be eligible for a refund corresponding to the promotional amount during that specific billing cycle.

We encourage users to reach out with specific inquiries regarding their accounts to better understand their eligibility for refunds based on these outlined situations.

At Flipwise, we understand that sometimes users may encounter situations that lead to the need for refunds. Here are a few common scenarios where users successfully claimed refunds:

• Subscription Overlap: A user had a subscription that was set to renew while they were attempting to transition to a different plan. They reached out to our support team and explained the situation, quickly receiving a refund for the overlapping charges as they successfully switched to the desired plan.
• Service Interruption: One user experienced an unexpected service interruption during a critical project. After contacting Flipwise support and providing details about the outage, the user was granted a refund for the days of service lost, allowing them to continue their project without financial concern.
• Accidental Purchase: A user mistakenly purchased an upgrade they didn’t intend to make. After realizing the error, they initiated a refund request through their account settings. The Flipwise team processed the refund promptly, ensuring the user was only charged for the plan they actually wanted.
• Billing Clarification: A customer noticed a discrepancy in the billing cycle of their subscription. Upon reaching out for clarification, they learned about a recent change in the billing date, leading to an adjustment and subsequent refund for the extra charge that occurred during the transition period.

Tracking your refund status efficiently on Flipwise can be straightforward when you know where to look. Here are some specific ways to stay updated on your refund process.

• Check Your Email: Flipwise sends regular email updates regarding your refund status. Look out for messages titled "Refund Update" which will include detailed information about the progress of your refund.
• Utilize In-App Notifications: If you have the Flipwise mobile app, enable notifications to receive instant alerts about any changes to your refund status directly on your phone.
• Visit Your Account Dashboard: Navigate to the "Orders" section within your Flipwise account dashboard. Here, you can find a comprehensive overview of all your transactions, including the status of your pending refunds.
• Access the Billing Section: Under the "Billing" section of your account settings, you can see a detailed history of your payments and refunds. This area provides insights into when you can expect your refund to be processed.
• Order History Tracking: Your order history not only lists all purchases but also includes notes on any refunds initiated. Click on any order to view further details about the refund status and expected timelines.
• Merchant-Specific Features: Some merchants on Flipwise offer dedicated tracking tools. Check if your specific merchant has a tracking page or updates directly linked via your order details.