How to Get a Flite Refund

• Order Number: Have your unique order number ready, which can be found in your confirmation email or customer account.
• Proof of Purchase: Gather any receipts or invoices to confirm the original transaction.
• Product Condition Information: Assess the condition of your Flite board or related products, and be prepared to describe any issues or defects.
• Account Details: Log in to your Flite account to ensure your account details are current and accessible.
• Communication History: Keep a record of any previous communications with Flite's customer support regarding your refund request.
• Return Shipping Label: If applicable, check if Flite provides a return shipping label or if you need to arrange your own.
• Refund Reason: Be ready to clearly articulate the reason for your refund request, whether it's a defect, dissatisfaction, or other issues.
• Photos or Videos: Take clear photos or videos of the product to demonstrate any damage or issues you are citing in your refund application.

At Flite, we are committed to ensuring that our users understand their rights regarding eligibility for refunds. As a provider of innovative water sports equipment, including electric surfboards and accessories, we recognize that various situations can arise that may warrant a review for potential refunds. Below are the scenarios specifically relevant to Flite that users might consider for refund eligibility.

• Product Defects: Users may be eligible for a refund if they receive a product that exhibits manufacturing defects upon delivery. It is recommended to report such issues within a specific timeframe post-receipt for appropriate resolution.
• Incorrect Items Received: In instances where users receive an item that differs from what was ordered, this situation may qualify for a refund. Clear communication about the discrepancy can facilitate prompt handling of the request.
• Unopened Accessories: If users choose to request a refund for unopened accessories, they may be eligible if the request is made within the designated return window. Items should remain in their original packaging for return consideration.
• Service Feasibility: For users purchasing services related to the Flite experience, such as trials or demos, refund eligibility might be evaluated based on the user’s experience during the service period. Feedback on service satisfaction could influence this.
• Cancellation Requests: Users wishing to cancel pre-orders or booked services may find that certain conditions apply for refunds, depending on the timing of their cancellation request relative to the scheduled service date.

For the most accurate information and assistance regarding specific situations, users are encouraged to refer to Flite's official refund policy or contact customer support directly.

Fliteboard offers innovative electric hydrofoiling boards, and sometimes users encounter situations that lead them to seek refunds. Here are a few specific scenarios where users successfully claimed refunds:

• Misunderstood Delivery Times: A customer ordered a Fliteboard but realized they misread the estimated delivery date. After reaching out to customer support, they learned about the actual timeline and were offered a full refund when they decided to cancel the order.
• Product Configuration Issues: After purchasing a customized Fliteboard, a user discovered that the board did not include a specific feature they thought was standard. They quickly contacted Flite to address the misunderstanding and successfully obtained a refund for that additional cost.
• Unforeseen Event Cancellations: A user who had booked a Fliteboarding experience found out an unexpected weather event would prevent their participation. Upon contacting Flite to reschedule, they were offered a refund instead, acknowledging their inability to participate on that date.
• Account Subscription Change: A user opted into a subscription plan for Flite’s premium features but later realized that they needed a different plan. After verifying their requirements with customer service, they were able to switch plans with a refund for the last charge, ensuring they were only billed for the correct service moving forward.

Tracking your refund status with Flite is straightforward and efficient. Here’s how you can keep tabs on your refund process:

• Email Updates: Flite sends email notifications at every critical stage of your refund. Look for messages regarding refund initiation, processing status, and completion. Ensure your email address associated with your Flite account is up to date to receive these alerts.
• Check in the Flite App: If you have the Flite mobile app, you can easily track your refund by navigating to the "Orders" section. Here, you will find detailed updates about your refund status right on your device.
• Account Dashboard: Log into your Flite account on the website and head to the "Order History" section found in your account settings. Each order will display its current refund status, including any relevant comments from the support team.
• Billing Section: Within your account dashboard, check the "Billing" section for additional details on refund transactions. This area provides comprehensive insights into any refunds that have been processed and their timelines.
• Real-Time Tracking: Flite offers real-time updates for refunds through both the app and website. Ensure you refresh your dashboard or app periodically to see the latest status changes without delay.
• Support Assistance: If you feel delays are unusual or need more information, don't hesitate to reach out to Flite support directly. They can provide detailed information regarding your refund status and any next steps if issues arise.