How to Get a Florasis Refund

• Order Number: Ensure you have your unique order number from your Florasis purchase, which will be required for processing your refund.
• Purchase Receipt: Gather the receipt or order confirmation email that was sent to you upon purchase as proof of transaction.
• Account Information: Have your Florasis account login details ready, including the email associated with your account for faster verification.
• Product Condition Documentation: Take clear photographs of the product if it is damaged or defective to support your refund claim.
• Return Shipping Tracking: If returning a product, keep the tracking number for your return shipment to verify it has been sent back.
• Refund Policy Familiarity: Review Florasis’s refund policy on their website to ensure your reason for the refund complies with their guidelines.
• Detailed Reason for Refund: Prepare a concise explanation of why you are requesting the refund, making sure to refer to specific issues with the product or service.
• Payment Method Information: Have details of the payment method used for the purchase, as this may be needed for processing the refund back to your account.

*Working days are Monday to Friday, and don't include public holidays.

At Florasis, we value our customers and strive to ensure a positive experience with every purchase. Understanding your rights and eligibility for refunds is an important part of your relationship with us. Below are the scenarios in which users may qualify for a refund, reflecting the nature of Florasis’s products and services.

• Dissatisfaction with Products: If you receive a product that does not meet your expectations in terms of quality or performance, you may be eligible for a refund, provided you contact us within a specified period after receiving the product.
• Damaged or Defective Items: In the event that your order arrives damaged or contains a defective item, you may qualify for a refund. Please reach out to our customer service with details and photographs of the issue as soon as possible.
• Incorrect Items Received: If you receive an item that is not what you ordered, you may be eligible for a refund. This includes receiving a different shade or product than what was specified in your order confirmation.
• Allergy or Reactions: Should you experience an adverse reaction to a product purchased from Florasis, you might qualify for a refund. Please ensure you inform us about the reaction with necessary documentation within the specified timeframe.
• Subscription Management: If you are a subscriber and have questions about your subscription’s status or wish to make changes, any adjustments leading to an overpayment or misbilling may qualify for a refund after proper review.

For all refund requests, it is important to refer to our specific refund policy and promptly reach out to our customer service team, who will guide you through the process and provide assistance tailored to your situation.

Florasis, known for its unique blend of traditional and modern beauty products, values customer satisfaction and provides avenues for refunds when appropriate. Here are some scenarios illustrating how users successfully claimed refunds for various reasons:

• A customer received a damaged item: After opening a package containing a beautifully crafted lip tint, a user discovered that the product had been damaged during shipping. The customer promptly contacted Florasis’s customer service team, who verified the issue and issued a refund for the item.
• Incorrect item received: A customer ordered a set of floral-themed makeup brushes but received a different set instead. By submitting a request through the online portal, the user was able to quickly resolve the mix-up, and Florasis facilitated a full refund for the incorrect item, ensuring the customer could reorder the desired set.
• Subscription plan change: A user decided to switch from a monthly subscription to a quarterly plan for Florasis’s curated beauty box but didn't cancel in time for the current billing cycle. After reaching out to customer support with their request, the user was able to receive a refund for the month's box, effectively switching to their preferred plan without any hassle.
• Allergic reaction to a product: After trying a new foundation, a customer experienced an unexpected allergic reaction. They contacted Florasis's support team to express their concern and request a refund. The team promptly assisted with the return process and initiated a refund for the product, ensuring the customer felt cared for and understood.

Tracking your refund status with Florasis is simple and efficient. Whether you are accessing your account through the website or the mobile app, there are specific steps you can follow to stay updated on your refund progress.

• Check Your Email Updates: Once you've initiated a refund, Florasis will send you a confirmation email. Be sure to check your inbox for updates, which will include the status of your refund and estimated processing time.
• Utilize the In-App Notifications: If you have the Florasis mobile app, enable notifications to receive real-time updates about your refund status directly on your smartphone.
• Visit Your Account Dashboard: Log in to your Florasis account on the website and navigate to the Order History section. Here, you will find detailed information about each order, including any active refund requests and their current status.
• Review Billing Section: In the Billing section of your account settings, you can track the financial aspects of your refund, including the amount processed and the expected timeframe for the funds to return to your payment method.
• Track Through Customer Service: If you need further assistance, Florasis offers a customer service chat feature on their website. You can inquire directly about your refund status for immediate support.