Navigating unexpected charges can be a frustrating experience, especially when it comes to subscriptions that renew automatically. At Florvino LLC, we understand that clarity around billing and refunds is essential for our valued customers. This guide will explain how our refund process works, identify who may be eligible for a refund, and provide you with easy-to-follow steps to request your money back promptly. We're here to assist you in ensuring a smooth and straightforward experience with your Florvino purchases.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Keep the original order confirmation email from Florvino LLC, as it contains details about your purchase.
Receipt or Invoice: Have a copy of the receipt or invoice that was provided with your order, which shows the transaction details.
Transaction ID: Note down the unique transaction ID associated with your order, which can be found in your confirmation email or account order history.
Account Details: Be ready to provide your Florvino LLC account information, including the registered email associated with your account.
Reason for Refund: Prepare a clear explanation for your refund request, specifying the issue with the product or service.
Product Condition: If applicable, check the condition of the product you are returning, ensuring it's eligible for a refund as per Florvino's policy.
Return Shipping Details: Familiarize yourself with the return shipping process and any specific details needed to send back the product, if required.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Venmo
3-5 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Florvino LLC
At Florvino LLC, we strive to ensure a positive experience for our customers in the wine subscription and retail service. Understanding your rights regarding eligibility for refunds is essential. Refund eligibility is determined based on specific scenarios related to your purchases and subscriptions. Below are circumstances that may qualify you for a refund:
Product Defects: If you receive a wine bottle that is damaged or has quality issues upon delivery, you may be eligible for a refund or replacement.
Cancellations: If you decide to cancel your subscription within a specified period and have not received the upcoming shipment, there may be options for a refund based on account status.
Incorrect Orders: In the event that you receive incorrect products not corresponding to your order, you may qualify for a refund or a replacement.
Delivery Issues: If a shipment does not arrive as expected, you could explore refund options based on the delivery status and your account details.
Please refer to the specific terms outlined in your purchase confirmation or contact our customer service for detailed guidance on your eligibility related to refunds.
Step-by-Step Process to Request Your Florvino LLC Refund Like a Pro
If you purchased through florvino.wine:
Visit the Florvino LLC Help Center at their website.
Scroll to the bottom and click on Contact Us.
Fill out the form provided:
In the Subject field, write "Refund Request".
In the Description field, mention that your subscription renewed without notice.
Submit the form and keep an eye on your email for a response.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the Florvino membership.
Tap on Cancel Subscription if you haven't done so already.
After cancellation, go back to Subscriptions and select the Florvino membership again.
Tap Report a Problem.
Choose Billing Issue, and in the comments, say that the account was unused and request a refund.
Submit the report and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) on the top left.
Select Account, then choose Purchase History.
Find the Florvino purchase and tap on it.
Tap Refund or Report a problem.
Explain that the subscription renewed without notice and ask for a refund.
Submit your message and monitor for a response.
If you purchased through Roku:
Go to the Roku home screen and navigate to Settings.
Select Account > Manage Account.
Look for your subscription to Florvino.
In the subscription details, click on Cancel Subscription.
To request a refund, visit the Roku Support page and locate the Refund Request option.
Fill in the refund request form:
In the Reason for request, mention that the account was unused.
Submit your request, and check for a follow-up email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached you will find relevant documentation to support my request.
I would appreciate your confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is being reviewed.
Your request is currently in the queue for processing. You can expect an update within 3-5 business days.
Processing
Your refund is being processed.
We are actively working on your refund. Funds may take 3-7 business days to appear in your account once completed.
Refunded
Your refund has been successfully issued.
The amount has been returned to your original payment method. Check your account for the transaction.
Partially Refunded
A portion of your payment has been refunded.
You will see the partial amount returned to your account. The rest will be retained if applicable to your order.
Completed
Your refund process is complete.
All transactions are successfully processed. If you have any queries, feel free to contact us.
Canceled
Your refund request has been canceled.
If you have questions about your cancellation, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Florvino LLC, customers enjoy a seamless experience when it comes to managing orders and subscriptions. Here are some real user scenarios where refunds were successfully claimed, highlighting common situations that arise.
Cancellation Prior to Renewal: A user decided not to continue with their monthly wine subscription a day before the next billing cycle. After reaching out to customer service, they received a prompt refund for the renewal charge that had not been processed yet.
Order Delay Compensation: A customer ordered a premium vintage wine that delayed shipment due to unforeseen circumstances. After contacting support, they were issued a partial refund as a gesture of goodwill for the inconvenience caused.
Incorrect Product Delivered: After receiving a shipment with the wrong wine variety, a customer contacted Florvino LLC to report the issue. The customer care team quickly arranged for a return and offered a refund for the incorrect bottle while also sending the right one as a replacement.
Subscription Plan Adjustment: A user initially signed up for a quarterly subscription but later decided to switch to a bi-monthly plan. After discussing the change with support, they successfully received a prorated refund for the difference in subscription fees.
The Easiest Way to Get a Florvino LLC Refund
If you're frustrated trying to get a refund from Florvino LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Florvino LLC is simple and efficient. Here’s how you can stay updated on your refund progress:
Email Notifications: After your refund request is processed, keep an eye on your email. Florvino LLC sends detailed updates regarding your refund status, including confirmation of the request and estimated timelines for completion.
Account Dashboard: Log in to your Florvino LLC account and navigate to the Order History section. Here, you can easily find all your past orders and click on the specific order to view the status of your refund.
In-App Notifications: If you are using the Florvino mobile app, ensure that notifications are enabled. The app will send you updates related to your refund, making it easy to track directly from your device.
Billing Section: In your account settings, there is a Billing tab where you can monitor any transactions, including refunds. This section provides insights into pending refunds and their approval status.
Tracking Tools: Florvino LLC also offers a Refund Tracker feature within your account settings. This tool gives a visual overview of the refund progress, showing whether it’s pending, approved, or completed.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we cannot process a refund for that billing cycle. We recommend setting reminders for cancellations to avoid any inconvenience. However, feel free to reach out to our customer service team for assistance with your account.
Refunds from Florvino LLC typically take 5-7 business days to process and appear in your account, depending on your bank's policies. Please allow additional time for the banking institution to complete the transaction, as this can vary.
If you notice a charge from Florvino LLC but do not have an active subscription, please check your email for any confirmation of orders or subscriptions you may have overlooked. If you still have questions, contact our customer support team with your transaction details, and we'll be happy to assist you further.
If you're unable to receive a refund directly from Florvino LLC, consider reaching out to their customer service team again for further clarification or assistance. Additionally, you may explore escalating your request within their support system to ensure it is addressed appropriately. It may also be helpful to review your account details or previous communications for any pertinent information that could assist in the process.
If Florvino LLC refuses to issue a refund, you may want to carefully review their refund policy to ensure that your request aligns with the outlined terms. Additionally, consider reaching out to customer support again for further clarification or assistance with your situation. It's also helpful to double-check your account details and any relevant order information to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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