Most users only consider billing when an unexpected charge arises, perhaps due to an automatic subscription renewal. This guide is designed to walk you through the ins and outs of Fluid Card refunds, detailing who is eligible for a refund and the straightforward steps to request your money back efficiently. Our goal is to ensure that you feel confident and informed throughout the process, making your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Fluid Card account details handy, including the registered email address and username.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund.
Purchase Confirmation: Access your email for the purchase confirmation receipt which includes the details pertaining to the transaction.
Refund Policy Review: Familiarize yourself with Fluid Card’s refund policy to understand eligibility requirements and specific timeframes for requesting refunds.
Payment Method Details: Have your original payment method information ready, as it may be required for processing the refund.
Customer Support Interaction: If applicable, gather any previous correspondence with Fluid Card’s support team relevant to your refund request.
Proof of Issue: Collect any evidence that supports your refund request, such as screenshots or details of account issues encountered.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fluid Card
At Fluid Card, users have specific rights and eligibility criteria regarding refunds based on their interactions with the service. Fluid Card primarily operates as a digital service that facilitates the management of finances and expenses, and understanding when refunds may apply is essential for users navigating their account and subscription options. The following scenarios outline situations where users might be eligible for a refund:
Service Interruption: Users who experience significant downtime or interruptions in service that affect their ability to utilize the Fluid Card may qualify for a refund based on the duration and impact of the service outage.
Subscription Changes: If a user has made changes to their subscription tier and encounters issues with the transition or believes they were incorrectly billed for the previous tier, they might be eligible to address these billing discrepancies.
Account Termination: In instances where an account is terminated by Fluid Card under circumstances outlined in the user agreement, users may be entitled to a prorated refund for services not utilized in the current billing cycle.
Promotional Offer Adjustments: If a user believes they did not receive applicable promotional pricing or benefits due to a technical or account issue, they could qualify for a refund reflecting the difference.
Ineligible Charges: Users who discover charges for features or services they did not select or explicitly authorize may inquire about the potential for a refund regarding those specific charges.
It is important to review the Fluid Card user policies to ensure clarity on eligibility and to understand the procedures for requesting a refund based on the situations mentioned above.
Step-by-Step Process to Request Your Fluid Card Refund Like a Pro
If you purchased through FluidCard.com:
Visit fluidco.uk and log into your account.
Navigate to the ‘Account’ section found in the top menu.
Select ‘Billing & Subscriptions’ from the account menu.
Locate the ongoing membership or subscription you wish to refund.
Click on ‘Request Refund’ next to the relevant charge.
Fill out the refund request form:
In the reason section, mention that the subscription renewed without notice.
Emphasize that the account was unused if applicable.
Submit the request and keep an eye on your email for further communication regarding your refund.
If you purchased through Apple:
Open the App Store app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription for Fluid Card.
Scroll down and select Report a Problem.
Choose Request a Refund and explain your situation:
State that the subscription renewed automatically without consent.
Mention any lack of use since the recent charge.
Submit the report and wait for a follow-up from Apple regarding your request.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the menu icon (three horizontal lines) on the top left.
Select Subscriptions.
Find your Fluid Card subscription and select it.
Tap on Report a Problem.
Choose Request a Refund and specify your reason:
Indicate that you were not informed of the renewal.
Highlight that the account has not been used, if true.
Complete the submission and keep an eye on your email for updates on your request.
If you purchased through Roku:
Go to Roku’s official website and log into your account.
Select Manage Account from the menu.
Click on Subscriptions.
Find the subscription related to Fluid Card.
Select Cancel Subscription if necessary, and note that you want to request a refund.
Email Roku support with your request:
Indicate that the subscription was charged unexpectedly.
Point out that the account was unused thereafter.
Wait for a response regarding your refund request from Roku support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to you regarding a billing situation that occurred on [Billing Date]. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet processed.
Your refund is on its way, but you will need to wait for processing. Expect delays of up to 5 business days.
Processing
The refund is currently being processed by Fluid Card.
Your refund is being worked on. It typically takes 2-3 business days to complete this stage.
Refunded
The refund has been successfully processed and funds returned.
The amount has been credited back to your account. Check your balance for confirmation.
Partially Refunded
A portion of your refund request has been processed.
You have received a partial refund. The remainder may take longer to process or needs further review.
Completed
All aspects of the refund transaction are finalized.
Your refund is fully processed, and no further action is needed. Make sure to check your account status.
Cancelled
The refund request has been terminated.
Your refund request was cancelled and will not be processed. Contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Fluid Card offers customers a flexible financial management tool, enabling them to track their spending and manage subscriptions effectively. Here are several realistic scenarios where users successfully obtained refunds based on their interactions with Fluid Card.
A customer realized that their monthly subscription to a premium feature was no longer required after completing a specific project. They promptly contacted Fluid Card customer support to inquire about the refund policy and were pleased to receive a refund for the unused portion of their subscription.
After accidentally upgrading to a higher-tier subscription plan that included features they didn’t need, a user reached out to Fluid Card’s help desk. The team guided them through the process of downgrading their plan and issued a refund for the difference in the charges.
An individual encountered an unexpected service interruption while using their Fluid Card for a financial tracking feature. Upon contacting support, they were informed about the policy for such cases and were refunded for the period during which they experienced the service disruption.
A customer had signed up for a free trial of a premium feature but decided not to continue after the trial period. They contacted Fluid Card to confirm the cancellation and learned they were eligible for a refund of the nominal fee they had paid due to an earlier misunderstanding about the trial terms.
The Easiest Way to Get a Fluid Card Refund
If you're frustrated trying to get a refund from Fluid Card—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Fluid Card is straightforward, thanks to dedicated features designed to keep you informed. Here's how you can efficiently monitor your refund progress:
Email Updates: Keep an eye on your email inbox for notifications from Fluid Card. You will receive updates when your refund request is submitted, processed, and completed. Look for emails that include details such as the refund amount and the expected timeline.
In-App Notifications: If you use the Fluid Card mobile app, enable notifications to get real-time updates on your refund status. The app will prompt you with alerts as your refund moves through various stages.
Account Dashboard: Log in to your Fluid Card account and navigate to the Order History section. Here, you can view the details of each transaction and the status of any pending refunds.
Billing Section: Access the Billing section in your account settings to find specific information about your refund requests, including the transaction date, refund processing time, and any notes from customer service.
Customer Support: If you have questions about your refund, you can reach out to Fluid Card's customer support. They can access your account details and provide you with the latest updates directly related to your refund status.
FAQ
If you forget to cancel your Fluid Card subscription before the renewal date, unfortunately, we are unable to issue a refund for the charges incurred. We recommend reviewing our cancellation policy and setting reminders for future cancellations to help manage your subscription effectively.
Refunds from Fluid Card typically take 3 to 5 business days to process, depending on your bank's policies. Once initiated, the funds should appear in your account once the transaction is fully processed by your financial institution.
If you see a charge from Fluid Card but do not have an active subscription, we recommend first checking your account for any recent activity or expired subscriptions. If you still believe the charge is in error, please contact our customer support team with your transaction details for further assistance.
If you are unable to obtain a refund directly from Fluid Card, you may consider reaching out to their customer service team again for further assistance. Additionally, reviewing your account details or escalating your concern within Fluid Card's support system can provide further clarity on your situation.
If Fluid Card declines your refund request, you can start by reviewing their refund policy for any specific conditions that may apply. Consider reaching out to their customer support again for further clarification or assistance. Additionally, double-check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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