How to Get a FluidStance Refund

• Order Number: Locate your order number from your original confirmation email.
• Product Information: Have details of the purchased product(s), including model and SKU numbers.
• Reason for Refund: Prepare a clear explanation of why you are requesting the refund.
• Condition of Product: Note whether the product is unused or has signs of wear, as per FluidStance's return policy.
• Proof of Purchase: Gather any receipts or invoices associated with your order.
• Account Details: Make sure you have your FluidStance account login information handy if applicable.
• Return Shipping Details: Be ready to provide information about how you plan to return the product, including any tracking numbers if applicable.
• Photography: Take clear photos of the product, especially if it's damaged or defective, to support your claim.

At FluidStance, we understand that situations may arise where a user might need clarification about their rights and eligibility for refunds. Our products, primarily focused on enhancing workspaces with innovative solutions like standing desks and accessories, come with specific refund policies designed to accommodate various user circumstances. Please review the following scenarios that may qualify you for a refund from FluidStance.

• Product Returns: If you receive a product that is defective or damaged upon arrival, you may qualify for a refund. It's important to report such issues within a specified timeframe to ensure your eligibility.
• Product Satisfaction: If you find that a product does not meet your expectations and you reach out within the allowed return window, you may be eligible for a refund upon the return of the item, provided it is in its original condition.
• Order Modifications: Users looking to modify their existing orders may find that certain adjustments can impact eligibility for refunds, particularly if the modifications occur after the order has been processed for shipment.
• Shipping Errors: In the unlikely event that an incorrect item is shipped, users may qualify for a refund or exchange. Prompt communication with customer service is essential for resolving such situations.
• Subscription Products: For any subscription-based offerings, such as accessories or wellness plans, users may inquire about adjustments to their billing cycle or cancellation policies that could affect their eligibility for a refund.

We encourage users to refer to our specific product return guidelines and customer service for any additional questions related to their account management and billing situations.

In various situations, FluidStance users have successfully navigated the refund process. Here are some specific scenarios that illustrate how they achieved this:

• Product Fit Issues: A customer purchased a FluidStance balance board but found that it did not suit their workspace as expected. After reaching out to customer support, they were informed about the return policy and successfully processed a refund once the product was returned in its original condition.
• Subscription Adjustment: A user decided to downgrade their subscription plan after realizing they did not utilize all the features. They contacted FluidStance's support team to clarify the billing for the current cycle and were able to get a prorated refund for the unused portion of the higher-tier plan.
• Shipping Delays: A customer experienced a delay in the delivery of their FluidStance product due to unforeseen shipping issues. After inquiring about the status, they received an update along with an offer for a refund on expedited shipping charges they initially selected, which would not be applicable due to the delay.
• Account Cancellation Inquiry: After canceling their subscription, a user reached out to FluidStance to verify their account status and was informed about a minor billing discrepancy. They received a prompt refund for the amount in question and gained confirmation of their account cancellation status, easing their concerns.

Tracking your refund status with FluidStance is straightforward and efficient. Here’s how you can keep tabs on your refund request and stay updated:

• Check Your Email: After initiating a refund, FluidStance sends out instant confirmation emails. Look for an email titled "Refund Status Update" to receive notification about the progress of your refund.
• Utilize the Account Dashboard: Log into your FluidStance account and navigate to the Order History section. Here, you’ll find detailed information about your refund request, including the status and any actions taken.
• In-App Notifications: If you have the FluidStance mobile app, ensure notifications are enabled. You’ll receive timely updates directly to your device regarding any changes in your refund status.
• Billing Section Insight: Within your account settings, head to the Billing section where you can monitor not just your refund status, but also previous orders and their respective financial details.
• Customer Support Access: If your refund status remains unclear, use the Help Center in your account dashboard to reach out to customer support, who can provide specific updates on your case.
• Estimated Time Frames: FluidStance typically provides an estimated processing time for refunds in their communications. Be sure to check for this information in both email updates and your account dashboard.