How to Get a FOND Bone Broth Refund

• Order Confirmation Email: Locate the email received upon purchasing your bone broth for details about your order.
• Transaction ID: Have your unique transaction ID ready, which can be found in your order confirmation email.
• Purchase Date: Note the exact date of your purchase, as FOND Bone Broth may require this for verification.
• Proof of Condition: If applicable, take photos of the product to show its condition, especially if you are requesting a refund due to quality issues.
• Account Information: Make sure you have your account login details available, as you'll need to access your account for submission.
• Reason for Refund: Clearly outline the reason for your refund request, which should align with FOND Bone Broth's refund policy.
• Shipping Information: If the product was not received or damaged during shipping, document any shipping issues that occurred.
• Customer Service Contact: Familiarize yourself with FOND Bone Broth's customer service contact details for efficient communication.

At FOND Bone Broth, we strive to provide high-quality products and a positive customer experience. Users may have specific circumstances under which they might be eligible for a refund. Understanding these scenarios can help manage your account effectively.

• Product Quality Issues: If you receive a product that does not meet the quality standards you expect, you may have the option to request a refund. This could apply if the broth arrives damaged or does not match the description on our website.
• Incorrect Orders: In the event that you receive the wrong item or incorrect flavor selection, you might be eligible for a refund. This situation is relevant to ensuring you receive the specific product you ordered.
• Subscription Management: If you are a subscriber to our monthly delivery service and encounter issues like receiving incomplete orders, you may qualify for a refund based on the nature of your subscription agreement.
• Account Cancellation: Users who choose to cancel their subscription may inquire about refunds for any unfulfilled service up until the point of cancellation, as outlined in the terms of the subscription plan.
• Promotional Offers: If you believe you qualified for a promotional offer but did not receive the appropriate credit, this situation could warrant a review for a potential refund.

These are examples of circumstances at FOND Bone Broth that may qualify for a refund. For further clarification or assistance with specific cases, customers are encouraged to contact our support team.

At FOND Bone Broth, customer satisfaction is paramount, and understanding how to navigate refund processes is important for a seamless experience. Below are some real user scenarios where customers successfully claimed refunds.

• Subscription Change: A customer wanted to upgrade their monthly subscription from a three-pack to a six-pack but realized they were mistakenly charged for the previous plan. After reaching out to customer service, they were able to clarify their subscription status and received a refund for the difference in charges.
• Order Not Received: A user ordered a variety pack but encountered a shipping delay that extended beyond the expected delivery date. Upon contacting FOND Bone Broth, they confirmed the shipment issue and were granted a refund as a gesture of goodwill while the order was being resolved.
• Product Quality Concern: A customer received a carton of bone broth that had a damaged seal. They contacted customer service to express their concern, and after verifying the situation, FOND Bone Broth issued a refund to the customer for the affected product, ensuring they felt valued and reassured.
• Subscription Cancellation Confirmation: After canceling their subscription, a customer discovered a small charge had still appeared. They reached out for clarification, and after confirming their cancellation, received a full refund, highlighting the company's commitment to customer satisfaction.

Tracking your refund status with FOND Bone Broth is straightforward and efficient. To ensure you stay updated on your refund progress, follow these specific tips tailored to our system.

• Email Notifications: Keep an eye on your email inbox for updates from FOND. We send confirmation emails as soon as your refund request is processed, detailing the amount and expected processing time.
• Account Dashboard: Log into your FOND account on our website. Navigate to the Order History section to view the status of your refund, including any relevant notes on processing times.
• In-App Notifications: If you’ve downloaded our mobile app, make sure to enable notifications. You’ll receive in-app alerts directly related to your refund status, ensuring you’re informed instantly.
• Billing Section: In your FOND account, visit the Billing section where you can see all transactions, including pending refunds and completed transactions, allowing you to track your refund more effectively.
• Refund Progress Information: When you check your refund status, we provide specific details including the date of request and estimated timelines for when your funds will be returned.
• Customer Support: If you have further questions or need assistance, our customer service team is available via the Contact Us option on our website or app, providing quick responses to any refund inquiries.