It's common for users to overlook billing until an unexpected charge catches their attention, especially during automatic subscription renewals. This guide aims to clarify how refunds work with Formcrafts, detailing who qualifies for a refund and the straightforward steps to request your money back efficiently. We understand that navigating billing issues can be frustrating, and we're here to assist you in ensuring a smooth refund process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address associated with your Formcrafts account.
Transaction ID: The unique transaction ID from your purchase or subscription, which can usually be found in your confirmation email or account history.
Details of the Service/Product: A brief description of the form or service you are seeking a refund for.
Proof of Payment: A copy of your payment receipt or invoice reflecting the charge for the service or product in question.
Refund Reason: A clear statement outlining the reason you are requesting a refund (e.g., service not as described, technical issues).
Timeframe of Request: Ensure your refund request is within the specified timeframe outlined in the Formcrafts refund policy.
Previous Communication: Any correspondence with Formcrafts regarding the issue, such as support tickets or emails.
Subscription Details (if applicable): Information regarding your subscription plan, including start date and billing cycle, if you are requesting a refund for a subscription-based service.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Invoice
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Formcrafts
At Formcrafts, understanding your rights regarding refunds is essential, especially in relation to the subscription-based services we offer. Users who engage with our platform for creating and managing forms may find themselves in specific situations where they might be eligible for a refund. It is important to note that our policies are designed to align with user circumstances, ensuring a fair experience for all.
The following situations are particularly relevant for users of Formcrafts and may qualify for a refund:
Service Interruption: If you experienced significant downtime or unavailability of Formcrafts services that hindered your ability to access your account or utilize features, you may be eligible for a refund for the impacted period.
Account Upgrade or Downgrade Issues: If you requested an upgrade or downgrade of your subscription but encountered discrepancies in billing, you might qualify for a refund reflecting the difference in the service tier.
Billing Cycle Confusion: Instances where users find discrepancies in their billing cycles can also be considered for refunds if it relates to a misunderstanding of the subscription terms or timing.
Trial Period Adjustments: If you opted for a trial period but encountered issues that prevented you from fully utilizing the service, you might be eligible for a refund upon request.
Feature Non-Accessibility: Users who subscribed for certain features that were not available during the subscription period may be considered for a refund related to those specific features.
To explore any eligibility for a refund based on your circumstances, we encourage you to reach out to our support team for assistance and clarification.
Step-by-Step Process to Request Your Formcrafts Refund Like a Pro
If you purchased through Formcrafts.com:
Go to the Formcrafts website and log into your account.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Locate the specific subscription you want a refund for.
Click on Manage Subscription or Request Refund.
Fill out the refund request form, mentioning that the subscription renewed without notice.
Submit the request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your name at the top to access your Apple ID.
Select Subscriptions.
Find and tap on the Formcrafts subscription.
Scroll down and tap on Report a Problem.
Choose the option related to refund and specify that your account was unused.
Complete the form and submit the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the upper right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your Formcrafts subscription.
Tap Manage and then Cancel subscription.
Visit the Google Play Help Center to request a refund.
Fill out the refund request form, emphasizing that there was no prior notice about the renewal.
If you purchased through Roku:
Go to your Roku device home screen.
Select Streaming Channels.
Open My Channels and find Formcrafts.
Highlight the Formcrafts channel and press the * button on your remote.
Choose Manage Subscription.
Note the subscription details and then visit the Roku Customer Support page.
Complete the refund request form, mentioning that the account was not active.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund for my Formcrafts account. My billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your reference.
Please confirm the status of this request within 3-5 business days. Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval from our team.
You will receive an update on the status of your refund within 3 business days.
Processing
Your refund is currently being processed and funds are being prepared for return.
Funds should be credited back to your account within 5-7 business days.
Refunded
Your refund request has been approved and the funds have been returned to your payment method.
Check your account statement to confirm the refund was processed.
Partially Refunded
Only a portion of your refund request has been approved.
Please check the details of your refund request to see which amounts were refunded.
Canceled
Your refund request has been canceled, either by you or by our support team.
If you believe this is an error, please contact our support team for assistance.
Completed
Your refund process has been finalized, and all necessary actions are complete.
You are welcome to reach out if you have further questions about your refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Formcrafts offers a range of online form-building services tailored for businesses. Users may occasionally need to request refunds for various reasons related to their subscriptions or account management. Here are some realistic scenarios where users successfully claimed refunds.
A user accidentally upgraded their subscription plan while exploring the features of Formcrafts but soon realized that the additional features weren’t necessary for their project. After contacting customer support, they were able to downgrade their plan and receive a pro-rated refund for the unused portion of the upgraded subscription.
A customer signed up for a monthly subscription to use advanced analytics features. However, they encountered technical issues that prevented them from accessing these features. Upon reaching out to Formcrafts’ support team, they were assisted in resolving the issue and received a refund for the last month's subscription fee due to the service interruption.
A user decided to switch to a different form-building service that better suited their evolving needs. They contacted Formcrafts to inquire about ending their current subscription. The support team facilitated the cancellation and processed a refund for the remaining time on their subscription, ensuring the user had a smooth transition.
An organization mistakenly renewed their annual plan thinking they would be charged monthly. After realizing the error, they promptly contacted customer support and were provided assistance in adjusting their subscription to the desired plan, along with a full refund for the annual renewal amount.
The Easiest Way to Get a Formcrafts Refund
If you're frustrated trying to get a refund from Formcrafts—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Formcrafts is straightforward and efficient. Here’s how you can stay updated on your refund progress:
Email Notifications: Formcrafts will send you email updates throughout the refund process. Look for emails from support@formcrafts.com with the subject line indicating refund status changes.
Account Dashboard: Log in to your Formcrafts account and navigate to the Billing section. Here, you can find comprehensive details about all your transactions, including any pending or completed refunds.
Order History: In your account settings, access the Order History tab. Each order will display its respective refund status, letting you know if it’s processing, completed, or declined.
In-App Notifications: For users with the Formcrafts mobile app, enable push notifications to receive real-time updates about your refund status directly on your device.
Refund Progress Details: When checking your refund status, Formcrafts provides transparency about the refund timeline, including when the refund was initiated and estimated completion date.
Customer Support: If you need further clarification, reach out to Formcrafts support via the help center. Use the FAQs related to refunds for quick answers.
FAQ
If you forgot to cancel your Formcrafts subscription on time, we understand that situations can arise. While our policy typically does not allow for refunds in such cases, we encourage you to reach out to our support team to discuss your situation, as they may be able to provide assistance or guidance.
Refunds from Formcrafts typically take 5 to 10 business days to process, depending on your bank or payment provider. Once the refund is initiated, you will receive a confirmation email, and the funds should reflect in your account shortly after processing.
If you see a charge but do not have an active subscription, please check your email for any accounts associated with Formcrafts that might have been created. If you cannot find any, contact our support team with details of the charge, and we will assist you in resolving the issue.
If you're unable to receive a refund directly from Formcrafts, consider reaching out to their customer service team again for further assistance. You may also want to escalate your request within their support system for additional review. Reviewing your account details and any relevant communications may also help clarify your situation.
If your refund request is not approved, you may want to review Formcrafts' refund policy for clarity on their terms. Additionally, consider reaching out to customer support again for further assistance or clarification regarding your specific situation. Checking your account details to ensure all information is accurate can also help in understanding your eligibility for refunds.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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