How to Get a Fortify Physical Refund

• Account Information: Have your Fortify Physical account details ready, including your username and email associated with your account.
• Transaction ID: Locate the transaction ID from your payment confirmation email or receipt for the specific service or product.
• Service/Product Details: Clearly outline the service or product in question, along with the date of purchase.
• Reason for Refund: Be prepared to provide a detailed explanation of why you are requesting the refund, as this might be required.
• Previous Correspondence: If you had any prior communication regarding the issue, keep records of those emails or messages for reference.
• Proof of Payment: Attach any documentation that verifies your payment, such as bank statements or confirmation emails from Fortify Physical.
• Follow Refund Policy: Familiarize yourself with Fortify Physical’s specific refund policy, ensuring you comply with all stated conditions.

*Working days are Monday to Friday, and don't include public holidays.

At Fortify Physical, understanding your rights as a user regarding refunds is essential, especially considering the various services offered, such as physical therapy and wellness programs. Your eligibility for a refund may depend on specific circumstances related to your account and the provision of services. Below are situations that might qualify you for a refund:

• Subscription Changes: If you are on a subscription plan for ongoing services and have made account modifications, such as upgrading or downgrading your plan, you may qualify for a prorated refund based on the time remaining in your billing cycle.
• Service Non-Delivery: In cases where you have scheduled an appointment or session but the service was unable to be rendered due to unforeseen circumstances, you might be eligible for a refund for that particular session.
• Billing Errors: If there is a discrepancy in your billing statement concerning the services provided, clarifying the charges might lead to an adjustment or potential refund, depending on the resolution of the issue.
• Package Inquiries: For users who purchase service packages that include multiple sessions, if you find yourself unable to utilize your remaining sessions due to a change in your circumstances, a prorated refund for the unused sessions might apply.
• Program Dissatisfaction: If you experience dissatisfaction with a program within a specified timeframe, it could be beneficial to reach out for a detailed discussion about reimbursement options that may be available to you.

It's important to know your rights and the context of your engagement with Fortify Physical. For specific inquiries regarding your situation, consider contacting their support team for personalized assistance.

At Fortify Physical, customers often have specific scenarios where they seek refunds due to changes in their account needs or scheduling conflicts. Here are some illustrative examples of real user experiences:

• Schedule Change: A client booked a series of physical therapy sessions but had to relocate for work unexpectedly. They contacted Fortify Physical’s customer service to discuss their situation and were able to successfully receive a refund for the remaining sessions that they could not attend.
• Service Modification: A family decided to switch their subscription from a family plan to individual sessions to better align with their current needs. After informing Fortify Physical, they received a prompt refund for the unused portion of their original family plan, which allowed them to transition smoothly.
• Appointment Cancellation: A client needed to cancel a reserved session within the allowed timeframe due to a scheduling conflict. Fortify Physical facilitated the refund process quickly, ensuring the customer felt satisfied with the handling of their request.
• Package Expiration: A customer purchased a package of sessions but was unable to complete them before the expiration date due to unforeseen health issues. After reaching out to the team, they were granted a refund for the remaining sessions, reflecting Fortify Physical's commitment to client well-being.

Tracking your refund status with Fortify Physical is straightforward and efficient, thanks to our dedicated systems designed to keep you informed every step of the way. Follow these tips to easily monitor your refund progress:

• Email Notifications: Once you initiate a refund, keep an eye on your inbox for email updates from Fortify Physical. We send you confirmation emails once the refund is processed, including estimated timelines for when you can expect the funds to be available.
• In-App Notifications: If you are using the Fortify Physical app, you will receive real-time notifications regarding your refund status. Ensure that notifications are enabled in your app settings so you don’t miss any important updates.
• Account Dashboard: To check your refund status, log into your account on the Fortify Physical website. Navigate to the Order History section, where you will find a detailed view of all transactions, including any refunds that have been processed or are in progress.
• Billing Section Monitoring: For a more detailed breakdown of your refund, visit the Billing section within your account settings. Here, you can find transaction dates, amounts refunded, and any notes regarding the processing of your refund.
• Customer Support: If you have additional questions or need clarification on your refund status, our customer support team is just a click away. Use the Help feature within the app or website to contact us directly for personalized assistance.