Many users often overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide aims to clarify how refunds work at Fortis, outlining who is eligible and the straightforward steps to request a refund efficiently. Whether you have questions about the process or need assistance with your account, we are here to help you navigate this experience with ease.
What You Should Prepare Before Applying For Refund
Account Information: Your Fortis account username or email associated with your account.
Transaction ID: The unique identifier for the transaction you are requesting a refund for, which can be found in your order history.
Purchase Date: The date when the transaction was completed.
Proof of Purchase: A digital receipt or confirmation email that includes details of the service or product purchased.
Service/Product Details: Specific information about the service or product you wish to return or request a refund for.
Refund Reason: A clear explanation of why you are requesting the refund, as this helps expedite the process.
Communication History: Any previous correspondence with Fortis customer support regarding the issue.
Payment Method: The payment method used for the transaction (credit card, PayPal, etc.) and associated details if applicable.
Service Agreement: If applicable, reference any service agreements or terms of service related to your purchase.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
ACH Transfer
5-7 working days
Wire Transfer
1-2 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Fortis
At Fortis, we understand that users may have various circumstances affecting their accounts and billing situations. While Fortis provides excellent services to meet your needs, there are specific scenarios where users might inquire about the possibility of obtaining a refund. Here are some circumstances that could allow users to explore eligibility for refunds:
Service Disruptions: If your access to Fortis services was interrupted due to technical issues not related to your account status, this may be a situation where you could inquire about a refund.
Account Downgrades: Users who choose to downgrade their subscription tier may be eligible for pro-rated refunds for the unused portion of services based on the new subscription level effective date.
Service Transfer Requests: In cases where a user has transferred their service to another user or account and has not received the expected benefits post-transfer, a refund inquiry may be warranted.
Billing Errors: If any discrepancies arise in billing amounts that do not align with your subscription plan or usage, you may find yourself in a position to discuss potential adjustments or refunds.
Product Returns: For any physical products offered by Fortis, if the item is returned within the specified return window and meets the return policy criteria, a refund might be applicable.
Subscription Cancellations: In circumstances where a subscription is canceled in accordance with Fortis policy and users believe they were charged in error for services not rendered after cancellation, this is another scenario for refund discussions.
If you believe you fall into any of these categories when managing your Fortis account, we encourage you to reach out to customer support for assistance regarding your situation.
Step-by-Step Process to Request Your Fortis Refund Like a Pro
If you purchased through fortisinc.com:
Visit fortisinc.com and log in to your account.
Navigate to the Account Settings section.
Click on Manage Subscriptions to view your active membership.
Locate the Billing History tab.
Identify the specific transaction you want a refund for.
Select Request Refund next to the relevant transaction.
In the request form, mention that the subscription renewed without notice.
Describe how the account was unused or had no activity in the billing period.
Submit the form and await a confirmation email regarding your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Fortis subscription you want to cancel.
Tap on the subscription, then select Cancel Subscription.
After cancelling, open the App Store and go to your profile.
Scroll to your Purchase History and find the Fortis charge.
Tap the charge and select Report a Problem.
Choose that the subscription renewed automatically without your notice.
Submit your refund request. You will receive an email confirmation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the top-right corner.
Select Payments & subscriptions.
Tap Subscriptions to view your current subscriptions.
Find the Fortis subscription you wish to refund.
Tap on it and select Cancel Subscription.
After cancelling, scroll down and click on Report a Problem.
In your message, mention the lack of prior notice for renewal.
Emphasize that you did not use the subscription.
Submit your refund request to Google Play.
If you purchased through Roku:
Navigate to your Roku Home Screen.
Select Streaming Channels to access the channel store.
Locate and select Your Channels to find Fortis.
Highlight the Fortis channel and press the * button on your remote.
Select Remove Channel to unsubscribe.
Next, go to the Roku website and log in to your account.
Click on Billing to access your transaction history.
Find the Fortis charge and click Request Refund.
In the message box, mention that the renewal was unexpected.
Emphasize that the subscription was unused during the period.
Submit the refund request and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund regarding my account due to [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached the relevant documentation for your review.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once the refund is reviewed, typically within 1-3 business days.
Processing
Your refund is currently being processed by our finance team.
It may take up to 5 business days for the refund to be completed.
Refunded
The refund has been successfully processed and credited back to your account.
You should see the funds in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed, while the rest is under review.
Check your account for the refunded amount; the remaining balance will be reviewed shortly.
Completed
The refund process is complete; no further action is required.
You can rest assured that your funds are fully returned.
Canceled
The refund request has been canceled, either by you or due to a policy violation.
No further actions will be taken, and you can contact support for more information.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When navigating their accounts with Fortis, users may encounter various circumstances that lead them to successfully claim refunds. Below are some realistic scenarios that illustrate typical interactions with the company's services.
Subscription Upgrade Error: A user intended to upgrade their Fortis subscription plan but mistakenly selected the higher tier and was billed for it. After reaching out to customer support for clarification, they were informed about the error and received a prompt refund for the difference in charges.
Service Interruption: A customer experienced an unexpected service outage that lasted longer than 24 hours. After contacting Fortis to report the issue, they were granted a refund for the period of disruption, ensuring they only paid for the services utilized.
Account Downgrade Miscommunication: A user had previously downgraded their account but received a bill reflecting the original plan's pricing. Upon contacting Fortis for assistance, they were able to verify the downgrade and received a refund for the extra charges incurred during the billing cycle.
Promotional Billing Adjustment: A new user signed up for a promotional offer that was meant to reduce their first billing cycle's charges. After noticing a discrepancy in their billing amount, they contacted Fortis, who promptly adjusted the bill and issued a refund for the overcharged amount due to the promotion not being applied correctly.
The Easiest Way to Request a Fortis Refund
If you're frustrated trying to get a refund from Fortis—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Fortis is straightforward and efficient. Follow these specific tips to stay informed about your refund progress effectively.
Utilize the Account Dashboard: Log in to your Fortis account and navigate to the Order History section. Here, you can view the status of any refunds you’ve initiated, including the current processing stage.
Check Email Notifications: Keep an eye on your registered email for updates from Fortis. Look for emails titled "Refund Update" or "Your Refund is Being Processed" to get real-time notifications.
Mobile App Features: If you use the Fortis mobile app, open it and visit the Billing section to access the latest refund information. Push notifications may also alert you to any changes in your refund status.
In-App Notifications: While logged into your Fortis account, check for any alerts or messages in the app. These in-app notifications can provide immediate updates regarding your refund.
Consult Customer Support: If you’re unable to find your refund status, reach out through the Help section in your account. Fortis offers chat support to answer any specific queries regarding your refund progress.
FAQ
If you forgot to cancel your subscription on time, we typically cannot issue a refund for charges incurred. However, we encourage you to contact our customer service team, as they can review your situation and may offer solutions based on your circumstances.
Refund processing times can vary depending on your bank or financial institution, typically ranging from 5 to 10 business days. Once the refund is initiated by Fortis, you will receive confirmation, and the funds should appear in your account shortly thereafter.
If you notice a charge from Fortis but do not have an active subscription, please check your account for any possible overlooked subscriptions or trial periods. If you still believe this charge is in error, contact our customer support team with your account details so we can assist you in resolving the matter promptly.
If you are unable to obtain a refund directly from Fortis, consider reaching out to customer service again for further assistance. You may also explore escalating your issue within Fortis's support system or reviewing your account details for additional insights. Ensuring all relevant information is at hand during these communications can be beneficial.
If Fortis indicates that a refund will not be issued, you may want to revisit their refund policy to ensure you meet all requirements. Additionally, reaching out to their customer support team again can provide you with further clarification or assistance regarding your situation. It's also helpful to double-check your account details to ensure everything is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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