How to Get a Forum Refund

• Account Information: Have your Forum account username and password ready to log in for verification purposes.
• Order Number: Retrieve the specific order number for the product or service you are seeking a refund for.
• Transaction ID: Locate the transaction ID from your original purchase confirmation email, as this is crucial for processing your refund.
• Purchase Date: Make sure to note the date when the order was made, as this may be required in the refund request.
• Refund Reason: Prepare a clear explanation of why you are requesting a refund, such as product dissatisfaction or service issues.
• Supporting Documentation: Gather any relevant documentation, such as emails with customer service, receipts, or product photographs that support your claim.
• Subscription Details: If the refund pertains to a subscription, include the subscription plan details and renewal dates to facilitate the refund process.
• Contact Information: Ensure your contact details are up to date in your Forum account, as the customer support team may need to reach you for follow-up.

At Forum, we understand that circumstances may arise prompting users to seek a refund. Our eligibility criteria for refunds are designed to clearly outline the situations in which users might qualify. As a fitness community platform, we offer various membership options and services that may contribute to specific scenarios relevant for refunds.

Below are some common situations where users may find themselves eligible for a refund:

• If a user cancels their membership within the specified trial period, they may qualify for a full refund of any initial fees paid.
• Users who have purchased a multi-month membership but are unable to access our services due to technical issues may be eligible for a prorated refund based on the duration of the service interruption.
• In cases where a user purchases a class or event ticket and it is canceled by Forum, those users could apply for a full refund for the ticket price.
• If any service-related discrepancies occur that significantly impact the user experience, a user might inquire about a possible refund for the affected period.

We encourage users to review their specific situations and reach out to our support team for personalized assistance regarding potential refunds.

At Forum, users often encounter situations related to their fitness subscriptions or digital services, leading them to seek refunds under certain circumstances. Here are some realistic scenarios where users successfully claimed refunds:

• Cancelled Subscription Miscommunication: A user signed up for a monthly subscription but mistakenly thought they had selected an annual plan. Upon realizing the error within the specified refund window, they contacted customer support, clarified their subscription type, and successfully obtained a refund for the difference.
• Technical Issues with Online Classes: A member experienced recurring technical difficulties during a premium live class and was unable to participate fully. After reporting the issue and providing details, the support team offered a refund for that specific class, ensuring the user felt valued and heard.
• Package Upgrade Confusion: A user was upgraded to a higher-tier subscription by mistake due to an automated system error. Upon discovering this, they reached out to customer service, and after a brief explanation, the team facilitated a swift refund back to their original plan, alleviating any confusion.
• Billing Cycle Overlap: A user switched to a different billing cycle but saw payments processed for both plans. They contacted Forum's support, clarified the overlap, and were promptly refunded for the unintended double charge, resolving the issue amicably.

When waiting for your refund, staying updated is crucial. Here’s how you can efficiently track your refund status through Forum’s robust system:

• Email Notifications: Check your registered email for updates from Forum. Refund status updates are sent as emails, detailing when your refund is processed and providing transaction confirmation.
• In-App Notifications: If you use the Forum mobile app, make sure to enable notifications. You will receive real-time alerts about the status of your refund directly through the app.
• Account Dashboard: Log into your Forum account and navigate to the Order History section. Here, you can view the details of your past transactions and find specific information regarding your refund status.
• Billing Section: For further details, head to the Billing section within your account settings. This area will provide insights on pending refunds and any actions needed from your end.
• Progress Tracking: Forum provides a detailed breakdown of your refund progress, including timestamps for when the refund was initiated, processed, and completed. You can reference this in your account dashboard to stay informed.
• Customer Support: If you need additional assistance, contact Forum’s customer support through the Help Center. Keep your order number handy for quicker service.