Unexpected charges can be a surprise for many users, especially when it comes to automatic renewals of subscriptions. This guide is designed to help you understand the refund process at Founders Financial, including who qualifies for a refund and the steps to quickly request your money back. We aim to provide clear and helpful information to ensure you feel confident in navigating your refund options.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the specific transaction ID associated with your purchase, as this will be required to process your refund.
Proof of Payment: Prepare a copy of the receipt or bank statement that confirms the payment was made to Founders Financial.
Account Information: Ensure that your login credentials for your Founders Financial account are readily available to verify your identity.
Refund Request Form: Download and fill out the refund request form available on their website, making sure to provide accurate details.
Original Agreement: Have a copy of your original service agreement or terms and conditions to reference any refund policies.
Detailed Explanation: Write a clear explanation of the reason for your refund request, including any relevant details about the service or issue encountered.
Contact Information: Double-check that your contact information is up-to-date to ensure a smooth communication process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
ACH Transfer
3-5 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Founders Financial
At Founders Financial, we strive to provide clarity and transparency regarding the rights of our users concerning refunds. As a financial service provider, we handle numerous client accounts and transactions that may necessitate a review of eligibility for refunds based on specific circumstances related to our services.
The following situations are relevant for users seeking to understand whether they might qualify for a refund:
Account Cancellations: Users who have completed the proper cancellation process of their services may find they qualify for a refund for any unused portion of their subscription.
Service Interruptions: If there has been a failure in service delivery that affects the usability of the service for a significant period, users may be eligible for a refund depending on the impact on their account.
Incorrect Billing Amounts: Should a user identify a discrepancy between their expected charges and the actual charges incurred on their account, it may warrant an inquiry regarding a potential refund.
Promotional Terms: Users who signed up under specific promotional terms but did not receive the benefits as advertised might be eligible to seek a refund for the differences.
Service Enhancements: If users experienced a delay in accessing paid enhancements or features, they might inquire about eligibility for a refund for that time period.
For any questions or clarifications regarding your specific circumstances, it's recommended to reach out to the Founders Financial support team who can provide guidance based on your account and transaction history.
Step-by-Step Process to Request Your Founders Financial Refund Like a Pro
If you purchased through FoundersFinancial.com:
Go to the Founders Financial website and log into your account.
Navigate to the 'Billing' or 'Account' section in the dashboard.
Locate the recent transaction or subscription you wish to dispute.
Click on 'Request Refund' or 'Report Issue' next to the relevant charge.
In your message, mention that "the subscription renewed without notice" if applicable.
You may also highlight that your account has been unused during the billing period.
Provide any necessary transaction details and submit your request.
Check your email for a confirmation of your refund request.
Follow up via email if you do not hear back within a week.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select 'Subscriptions' from the options available.
Find and select your Founders Financial subscription.
Tap 'Cancel Subscription' if required, then proceed to 'Report a Problem'.
Choose the appropriate option, such as "I didn't authorize this charge" or "The subscription renewed unexpectedly".
Submit your request and check your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines (hamburger menu) in the upper left corner.
Select 'Subscriptions'.
Find your Founders Financial subscription and tap on it.
Click on 'Cancel Subscription' if needed, then select 'Report a Problem'.
Indicate that your subscription was renewed without a prior notice.
Submit your request and wait for a confirmation email.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select the Streaming Channels option.
Go to your Account settings or Manage Subscriptions.
Find the Founders Financial subscription and select it.
Click on 'Cancel Subscription'.
Even if you cancel, submit your refund request through the Roku Customer Support page.
Use the message option to emphasize that the subscription renewed without your informed consent.
Make a note that the account had minimal or no activity.
Check your email for any responses regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount].
Attached to this email are any relevant documents that support my request.
I would greatly appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter. If you need to reach me, my contact number is [Your Phone Number].
Best regards, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You will be notified once your request is processed. This usually takes 1-3 business days.
Processing
Your refund is currently under review and may take time for completion.
Updates will be provided regularly. Expect processing to take 3-5 business days.
Refunded
The amount has been returned to your original payment method.
Check your account; funds may take 3-10 business days to appear.
Partially Refunded
A portion of your total refund has been processed.
The remaining balance will be reviewed for a future refund. Verify the refunded amount in your account.
Completed
Your refund process is finished; all steps are complete.
No further action required from you. Enjoy your refund!
Canceled
Your refund request has been canceled, either by you or due to policy issues.
If this was an error and you still want a refund, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how to manage account changes and subscription plans is crucial for users of Founders Financial. Here are a few scenarios that illustrate how users successfully claimed refunds in various situations:
Subscription Tier Change: A user decided to upgrade from a basic subscription to a premium plan. However, after a week, they realized the additional features weren't necessary for their needs. They contacted customer support to downgrade their plan and received a refund for the unused days of the premium plan, processed promptly during the transition.
Service Interruption: During a scheduled maintenance period, a user was unable to access their financial reports on Founders Financial’s platform. After logging a support ticket regarding the inconvenience, the user was granted a refund for the portion of the service that was unavailable, appreciating the proactive customer service approach taken.
Account Management Queries: A small business owner reached out regarding a double payment that appeared on their account for their monthly subscription renewal. Upon review, the support team clarified a billing cycle change and issued a timely refund for the extra payment, ensuring the user felt supported and informed throughout the process.
Trial Period Expiration: After enjoying the free trial of a premium feature, a user decided not to continue with the upgrade. They contacted Founders Financial to confirm their cancellation within the trial period and received a refund for any inadvertent charges that occurred after the trial, thanks to clear communication and guidance from the support team.
The Easiest Way to Get a Founders Financial Refund
If you're frustrated trying to get a refund from Founders Financial—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently at Founders Financial is simple and straightforward. Our system provides several ways to stay updated on your refund progress, ensuring you have all the information you need at your fingertips.
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. We send notifications at key stages of the refund process so you can stay informed without having to check manually.
In-App Notifications: If you use the Founders Financial mobile app, make sure to enable notifications. This feature will alert you to any changes in your refund status in real time.
Account Dashboard: Log into your Founders Financial account and navigate to your Order History. Each order shows the current status of any pending refunds, along with estimated processing times.
Billing Section: Go to the Billing section of your account settings. Here, you can view detailed information regarding ongoing refunds, including dates and amounts.
Refund Progress Information: Founders Financial will provide clear updates on refund stages such as "Requested", "Processing", and "Completed". Look for these labels in your account and notifications.
Merchant-Specific Tools: Utilize our refund tracking tool within your account for comprehensive insights into your refund history, including the reasons for any delays.
FAQ
If you forget to cancel your subscription on time, refunds are generally not provided for the period following the cancellation deadline. It's recommended to reach out to customer support to discuss your situation, as they may be able to offer guidance or assistance.
Typically, refund processing times can vary depending on the payment method used and your bank's policies. Generally, it may take anywhere from 3 to 10 business days for the refund to appear in your account after it has been processed by Founders Financial.
If you see a charge but do not have an active subscription, please check your account details on our website to confirm any potential past transactions. If you still believe the charge is incorrect, contact our customer support team for assistance. They will help you investigate the matter and resolve any discrepancies.
If you're unable to receive a refund directly from Founders Financial, consider reaching out to their customer service team again for further assistance. You may also want to escalate your inquiry within their support system to ensure it is reviewed by a senior representative. Additionally, reviewing your account details and transaction history may provide clarity or options for resolution.
If Founders Financial has refused to issue a refund, start by reviewing their refund policy to ensure all conditions have been met. You may also consider reaching out to their customer support again for clarification on the decision or to discuss your account details further.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)