How to Get a Foundry Gaming LLC Refund

• Account Information: Ensure you have your Foundry Virtual Tabletop (VTT) account details, including your registered email address.
• Transaction ID: Locate your unique transaction ID for the purchase you wish to refund. This ID can typically be found in your order confirmation email.
• Purchase Date: Be ready to provide the exact date when the purchase was made, as this can help expedite the refund process.
• Proof of Purchase: Keep a copy of your receipt or confirmation email as proof of your purchase.
• Reason for Refund: Prepare a clear explanation of the reason for your refund request, whether it relates to technical issues, dissatisfaction with the product, or other valid reasons.
• Device Information: Note any relevant details about the device used to access Foundry VTT, including the operating system and browser type, if applicable.
• Support Ticket Reference: If you've previously contacted support regarding your issue, have the ticket reference number handy.
• Version of Software: Mention the version of Foundry VTT you are using, as specific bugs might relate to certain versions.

At Foundry Gaming LLC, users have specific rights and a defined structure for requesting refunds related to the digital services provided, namely the Foundry Virtual Tabletop (Foundry VTT). As a platform offering subscription-based access and digital content, understanding the circumstances that may allow for a refund is essential for users looking to manage their accounts effectively.

Users may qualify for a refund under the following situations:

• Subscription Cancellation: If a user cancels their subscription, they will continue to have access until the end of the billing cycle but may inquire about any potential refunds for future billing if their cancellation is timely and properly processed.
• Service Disruptions: In instances where there are significant interruptions to access or functionality of the Foundry VTT service that affect the user's experience, users might be eligible for a refund based on the duration and impact of the disruption.
• Duplicate Purchase of Content: If a user accidentally purchases the same digital content multiple times without intention, they may be eligible to request a refund for the additional purchases made, given that proper verification processes can confirm the situation.
• Technical Issues: Users experiencing technical malfunctions that prevent access to the platform or its features might inquire about refund options, particularly if the issues are not resolved in a timely manner and affect the overall usability of the service.
• Account Management Inquiries: Users with specific account management questions about billing, such as confirmation of purchase intent or discrepancies in billed amounts, might explore refund eligibility as part of their account management process.

It is encouraged for users to reach out to Foundry Gaming LLC's support for clarification on their specific account situations and to understand the processes in place for potential refunds.

At Foundry Gaming LLC, users may occasionally find themselves in situations where they need to request a refund. Here are a few common scenarios where users successfully claimed refunds:

• Subscription Overlap: A user decided to upgrade their subscription plan but accidentally purchased a new plan instead of upgrading the existing one. After contacting customer support, they clarified their intentions and received a refund for the duplicate subscription charge.
• Unintended Add-Ons: A user intended to purchase a single module for their Foundry Virtual Tabletop but inadvertently added multiple extras to their cart. After reaching out to the support team for assistance, they received a refund for the additional modules that were not required for their game setup.
• Account Closure and Refund Request: After realizing they no longer needed their Foundry account, a user closed it and noticed a recent renewal charge. They contacted customer support to explain the situation, and received a refund for the annual fee shortly after.
• Software Compatibility Issue: A user purchased a module but later discovered it was not compatible with their current system setup. After verifying this with support, they were issued a refund as the product did not meet their needs due to compatibility constraints.

Tracking your refund status with Foundry Gaming LLC is straightforward, thanks to their transparent communication methods and accessible account features. Here’s how you can efficiently keep tabs on your refund throughout the process:

• Check Your Email: Foundry Gaming LLC sends out confirmation emails when a refund request is initiated. Keep an eye on your inbox for updates regarding your refund status, including approval or additional information needed.
• Utilize Your Account Dashboard: Log into your account at foundryvtt.com. Once logged in, navigate to the Order History section where you can find details about your previous purchases and the status of any refunds.
• View Billing Section: In your account settings under the Billing section, you can view all transactions and their respective statuses. This includes refunds, which will be marked for easy identification.
• In-App Notifications: If you are using the Foundry Virtual Tabletop (VTT), be sure to check for any in-app notifications regarding your refund. These can provide timely updates directly within the platform.
• Contact Support: If your refund status isn't clear, don't hesitate to reach out to Foundry’s customer support. They are responsive and can provide real-time information regarding your refund.